Mammoth Hire Reviews 

The initial hire was postponed by them on the morning of the original date. Delivery was very good and the tool worked well. The tool was supposed to be collected on the Monday but by Friday I still hadn’t heard from them. I tried contacting them from the phone number on the invoice but it was discontinued. The new number didn’t work properly with option3 not working at all. I used option 1 and waited. Eventually a voice told me of long delays and said I could request a callback but failed to tell me how to do this. I have nowhere safe to leave this (expensive) tool for collection so I have waited in all week. This firm is totally unsuitable for diy tool hire. Iphoned them today at 3pm- no one there!

SCAMMERS
Ordered ladders for Thursday ,Waited all morning , Received a text at 11am ,order cancelled,New delivery for Wednesday LOL.
Not one single phone number works ,sent 20 messages and not one single reply .
I won't see the £90 again , shocking

failed to deliver product at the time delivered in the order

Failed to o collect hired item after waiting in all day. Useless information. Appalling service.

Terrible. Don’t answer the phone, tried to collect ridiculously early into the hire. I won’t be using again. Horrible service.

Hired a demolition hammer for same day delivery, the order was not even processed on the day. Was told the following day it wouldn't be delivered till the next working day.

it would have been 5stars if you had delivered earlier driver was friendly and helpful would use again in the future

They are just part of nations wide tool website who are essentially a call centre who then go and try and find the product in local plant hire places. Don’t be fooled into thinking ANYTHING is in stock they hold nothing in stock

I hired a scaffold tower for a Saturday delivery but realised I needed to amend the booking for Friday delivery. The initial online booking was easy but when trying to alter the booking it was extremely stressful, trying to get a call back, calling and being told by an automated message that there was a 5 hour wait to speak to someone. Eventually after managing to raise a ticket number I was contacted via email and all was sorted. The delivery was fine, the tower was good, and collection was fine. I would use again but make sure I have everything sorted to avoid changes.

No problems.Very informative, very good all round.

Very expensive

Booked delivery for Monday - accepted that delivery would be anywhere between 8am and 5pm - company called at almost 3.30pm to say it wouldn’t be delivered could they deliver at 9.00am - 9.30am next day - ok stuff happens at least it’ll be here in the morning to get going on my job - it’s now just before 11.00 am no sign of them and no call to say what’s happening. Just called them which goes through to a different company who say yes we’ve got your delivery on a van that is at least an hour away and no definite idea of time it’ll arrive so hopefully sometime today - If I had trades lined up this would be a nightmare - think I’ll be working very differently next time

Another really bad hire company which is the same company as national tool hire

No customer service number and dreadful service

Do not use

Joke of a company! Tried to rent a tool for a weekend on Friday which says in stock. Rung the customer service who told me they don’t actually keep the tools they try get them from other places. They left it til half 4 to tell me they cant get it till Monday. which left me no time to try other places. The money was refunded but lost hundreds of pounds worth of work due to stupid company set up… don’t rent tools you don’t even have mammoth!!! Advise you never use these clowns wouldn’t trust them to make me a pot noodle

Ordered a piece of equipment only to be told they have limited suppliers in the area and the ones we do have currently cannot offer this piece of kit and cannot provide a date when they can. Was told they would process a refund, I haven't had any joy in recieving it.

No communication, no confirmation , no invoice, did not even know if the equipment was going to be delivered. Only knew payment had been taken by contacting the credit card company. Will not be using Mammoth hire again which appears to be another name or is part of National hire. A third party company supplied the equipment.

Placed ‘same day’ order with extra cost for a 2 day hire. No contact from Mammoth other than confirmation of payment.

Impossible to contact ( telephone service self-disconnects and web-chat not operating). Requested contact to cancel by email. Nothing heard other than an auto email to provide a code to categorise my request’.

Later that day heard from another Hire firm that they had sourced the order too and who said could supply next day. Still nothing from Mammoth except a standard ‘you’re about to come ‘off-hire….’ email one day early.

Mammoth have take my money and not responded. In every respect it feels like a scam although from the other reviews and as a sub-brand of National Tool Hire I guess it’s just terrible incompetence.

Life’s too short. Avoid at all costs.