Malt & Brew Reviews 

262
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as beautiful, unique, and well-crafted, exceeding expectations from their online appearance. Many people appreciate the excellent service, noting the ease of navigating the website and the professional, friendly communication throughout the purchase process. Reviewers frequently highlight the fast and efficient delivery, with products arriving promptly, intact, and beautifully packaged. However, some customers also noted that while the glasses looked great in images, they appeared and felt cheap in real life. A few other people also felt that some products would have been perfect if the top rim was perfectly round for drinking.

What people talk about most

Product

Consumers find the product to be of great quality and unique, with many reviewers praising the distinctive... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the glasses as exquisite,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting fast shipping... See more

Service

Users describe positive interactions with service, highlighting it as a clear priority for the company.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my glasses quickly, good quality and each glass is a little unique, which is great and feels really good in the hand, much better than the mass produced rubbish.. now time for a drink, thanks... See more

Rated 5 out of 5 stars

We bought the Tempest bundle, its craftsmanship is outstanding. The quality is remarkable and it is a great price. Being able to support an Australian owned and made business was icing on the cake.

Rated 5 out of 5 stars

The most beautiful glasses!!! Amazing service The highest quality ever!!! I'll definitely buy again and recommend all my friends and family The best gift idea for all

Rated 5 out of 5 stars

I bought the Japan Inspired Crystal Whisky Roll Glass made of Sakura Crystal as a gift for my boss who was leaving. It's absolutely beautiful.


Company details

  1. Glassware Store
  2. Glassware Wholesaler
  3. Kitchen Supply Store

Written by the company

At Malt & Brew, we sell unique glassware tailored towards whisky enthusiasts. Launched in 2020 and shipped directly from Melbourne, our glasses come packaged in beautifully designed gift boxes and wooden boxes, making them a perfect gift. Alongside our whisky glasses, we also sell whisky stones, decanters and other accessories for your home bar setup.


Contact info

4.8

Excellent

TrustScore 5 out of 5

262 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(262)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible quality of products

Terrible quality of products. arrived damaged

18 April 2022
Unprompted review
Malt & Brew logo

Reply from Malt & Brew

Hi Andy,

Thanks for your review. We have issued a full refund for what was an unfortunate circumstance surrounding your order.

We take great pride in the products we sell and will ensure in future we do a better job of vetting each glass prior to leaving our warehouse.

Kind regards,

Thomas
Malt & Brew

Rated 5 out of 5 stars

I was looking for a special gift…

I was looking for a special gift (whiskey glass) for my best mate when I stumbled upon Malt & Brew online, great website great pricing & delivery was superb. I live in Vancouver British Columbia Canada & this made it so easy for me to have this bought & delivered.
Even though I couldn't touch my product it was well advertised with size & colours etc.
Really happy about my purchase & my mate was thrilled he has his personnel drinking glass, job well done Malt & Brew
"I'll Be Back"

5 April 2022
Rated 5 out of 5 stars

Hammered

Thanks guys, amazing turn around in order to delivery, lessthan 5 working days. Beautifully presented and packed
I brought the “plan” decanter and 4 hammered glasses for my sons engagement and because your prices are so reasonable I was able to buy him a bottle of Single Malt Dalmore whiskey to fill it.
Cheers again looking forward to your Amber Collection

Todd B - Newcastle NSW

5 April 2022
Rated 3 out of 5 stars

Quality not up to expectations

The Japan Inspired Hammer glasses I ordered were disappointing, they seem lower quality than pictured with a clear seam on one side. They were also cloudy so I had to clean them which is not ideal when they are a gift. Also the wooden box isn't as pictured with Edo Glass and Japanese characters on it, it is rebranded as Malt & Brew, which is fine as that is their business but don't picture something on the website that doesn't actually look like that in reality.

6 March 2022
Rated 2 out of 5 stars

Disappointed

Disappointed in the quality of the glasses, especially the mountain glasses. If my husband's birthday hadn't been the day after they arrived I would have bought him something different.

4 March 2022
Rated 5 out of 5 stars

Thanks for the prompt postage of my…

Thanks for the prompt postage of my items, they were here in time for my friends 50th which was fantastic. One of the glasses I bought my husband had a defect in it. After contacting the company it was replaced quickly with no fuss. Thanks for a great experience and I will look at shipping with you again in the future. Thanks Tamara

22 January 2022
Rated 1 out of 5 stars

Not happy!

I have bought 5 glasses as a gift to a friend. One of them has a crack and 2 of them have big bubbles! I believe the quality and price are not matching!

9 January 2022
Rated 5 out of 5 stars

Lovely product and chipped glass replaced.

I have received my Japanese wave glasses which I bought as a Christmas gift for someone. One of the glasses had a small chip on the rim. Only noticed when I cleaned them to be wrapped. I have emailed Malt & Brew and received same day response!
Update: Thomas from customer service contacted me promptly to apologise and is sending me 2 new glasses, no charge, via express post. Fantastic service thank you!
-2 new glasses received via express post. Very happy customer!

21 December 2021
Unprompted review
Rated 5 out of 5 stars

I was very impressed with Malt and…

I was very impressed with Malt and Brew. Their website is clear and you receive what you see. The delivery is fast and packaging is excellent so there will be no breakages.
5 stars for service. Thank you, will use Malt and Brew again!

14 December 2021

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