Makeship Reviews 1,858

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 348 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials, flawless stitching, and attention to detail. Many people also highlight the exceptional customer service, describing the staff as helpful, understanding, and quick to resolve issues. The ordering process is generally smooth, with many consumers expressing satisfaction with their purchases. However, some people were dissatisfied with the delivery service. Issues such as lost packages, delayed arrivals, and problems with third-party carriers were occasionally mentioned. A few other people also felt that the quality of some items was not up to standard, citing issues like yellowing or marks on plushies.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers consistently praise the high quality... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the helpfulness and efficiency of the... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the efficient customer... See more

Delivery service

People report ambiguous experiences with delivery services. While many customers praise the quick and... See more

Quality

Clients share positive opinions on quality, consistently praising the high standard of products. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my mrnightmare hoodie a little earlier than expected and just recently a pig and invincible plush aswell, amazing quality. I also just got another plushie and a Wikipedia plush, cant wait for... See more

Company replied

Rated 5 out of 5 stars

this is a great website, Plushies are awesome. I have two rn and I love them. this website is so cool. Creators can make plushies (with positions) Hey any creators reading this try making a plushie (i... See more

Company replied

Rated 5 out of 5 stars

Makeship is honestly one of the best companies I’ve ever ordered from. The quality of their products, attention to detail, and how much care they put into every plush is seriously impressive. You ca... See more

Company replied

Rated 5 out of 5 stars

Another extremely good experience from Makeship!! This time, my Axosun tshirt and Phonegingi plush have arrived ANDDD the gingi plush is PERFECTLY stuffed, as are all my other makeship plushes. and... See more

Company replied


Company details

  1. Collectibles Store

Written by the company

Designed by Creators. Fueled by Fans. Fund limited edition Products made by your favorite Creators.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Support staff was very helpful!

24 February 2026
Unprompted review
Makeship logo

Reply from Makeship

Thank you so much for taking the time to leave such a kind review — it truly means a lot to us. 💙✨ We’re so happy to hear that you found our support staff helpful. Your feedback and trust are greatly appreciated, and it motivates our whole team to keep doing our best. 🚀️

Rated 5 out of 5 stars

Outstanding support

Outstanding support got me a replacement free of charge when the carrier lost my first one. It was delayed but that's okay because I still got my limited time item!

20 February 2026
Unprompted review
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Reply from Makeship

This review totally made our day! Thank you so much for sharing your experience! 🥰

Rated 5 out of 5 stars

Their Support is really great!

Their Support is really great!

Had a Plushie arrive that wasn't quite up to standard and they actually ordered a replacement to be made (even though these are technically limited) and sent to me with the rest of my order arriving at a later date.

Very happy with my experience and would recommend to a friend.

19 February 2026
Unprompted review
Makeship logo

Reply from Makeship

Thank you so much for this fantastic review! We’re thrilled that you had such a positive experience! 😃

Rated 3 out of 5 stars

makeship is a nice shop, but needs to put some more love care and effort into some plushies

Hello makeship, I think you are a nice company, (for example i think the plushies that you put the most love, care, and effect into is, shark plushie, yamoy plushie by @yam00y, Sophia's magic diary Sophia plush, Maru plushie, Nebby plushie, Rambley the raccoon plush indigo park, Orb plushie, Mimu Plushie, Mavie by JustAdrian, JX1DX1 plush,star girl master plush, Hoshi Plushie, Lampert plushie and Mimi plushie, you need to but some more effort and love or maybe care into some of your plushies, (I was really waiting for the sh4rkle liar liar (mirou plush) the plush looked like you didn't put much care effort and love into the plush , (maybe helpful tips to make the plush look better, try to add the color eyeshadow that the ref has, make the bows smaller, make the bangs look more like the ref, add a little more effect to his clothes, and the eye shadow under the eyes a little more and a bit darker, make his eyes outline bolder, make his eyes look more like the ref, and little more care into his socks or maybe they are leggings, make the ruffle or cuff on the neck small, and the bow a tiny bit smaller,make his braids look better, add a few more simple details to his braids, you forgot to add the tiny bows to the end of his braids and sleeves,please make the plush again but with my tips if you can im sorry if that's to much to ask for , have a great day makeship. ♡

10 February 2026
Unprompted review
Makeship logo

Reply from Makeship

Thank you so much for taking the time to share such thoughtful and detailed feedback with us. We truly appreciate the care and passion behind your message — it’s always wonderful to hear how much our products mean to our community. 💛

We’re grateful for your suggestions and the specific details you’ve provided. Feedback like yours is incredibly valuable, and we will be sure to share your comments with the relevant team for consideration. While we’re not always able to remake or modify completed campaigns, we genuinely take input from our supporters seriously when reviewing future projects.

Thank you again for your kindness, your support, and for sharing your ideas with us. We hope you have a fantastic day as well. ✨

Rated 1 out of 5 stars

I had a horrible experience with…

I had a horrible experience with makeship. the entire process was frustrating, the communication was poor, and the service was extremely subpar. not advised.

9 February 2026
Unprompted review
Makeship logo

Reply from Makeship

I’m really sorry to hear about your experience, and we truly appreciate you taking the time to share your feedback, Thomas. We would genuinely like the opportunity to look into this and see how we can help make things right. If you’re willing, could you please reply with your order number? Once we have that, we can review the details and assist you as quickly as possible.

Rated 5 out of 5 stars

so friendly…

i asked for a free plush since i was poor and they helped me, sadly i didn’t get one but they offered help

14 February 2026
Unprompted review
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Reply from Makeship

Hi there, thanks so much for sharing your thoughts with us! Your feedback means a lot, and we’d love to help however we can. 😊

Rated 5 out of 5 stars

Best customer service

The customer service team will help you with any issue you may encounter

15 February 2026
Unprompted review
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Reply from Makeship

Thanks a ton for your review! We appreciate your support! 😎

Rated 5 out of 5 stars

I WANNA WORK HERE!!❤️❤️

It’s better than Amazon, Walmart, target, even DoorDash! I love the community and I am even thinking about working there when I’m older, definitely recommend using this company for any fandoms and stuff!!❤️

13 February 2026
Unprompted review
Makeship logo

Reply from Makeship

This review totally made our day! Thank you so much for sharing your experience! 🥰

Rated 1 out of 5 stars

They discriminate against Christians and others.

I helped a vtuber Celestium fund her campaign to make a plushie. it was funded and because she doesn't betray her religious beliefs this company used prejudice ideology drops her. they are bias against Christians and others who don't follow their woke ideas. just make plushies, if you want to campaign against Christians then just quit making plushies and be social media influencers. bad business for dropping someone after you agree to make something.

12 February 2026
Unprompted review
Makeship logo

Reply from Makeship

Thank you for sharing your feedback. Campaign decisions are made in accordance with our internal policies and Creator Code of Conduct, and are not based on religion or personal beliefs.

We work with creators from a wide range of backgrounds and remain committed to maintaining a respectful and inclusive community.

Rated 3 out of 5 stars

Gorilla tag

Gorilla tag
my plush took 4 months to come one of my code was Rob by a lil kid

6 February 2026
Unprompted review
Makeship logo

Reply from Makeship

Hi, thank you for your patience! We start bringing our plushies to life immediately after a campaign ends, with shipping typically beginning 2 to 3 months later.

To help us look into this, please share your order number with us at support@makeship.com. Once we have that, we can investigate what happened and get this resolved for you right away!

Rated 5 out of 5 stars

I bought a plushie of a YouTuber for my…

I bought a plushie of a YouTuber for my daughter. the product arrived on time but a part of it was missing. I contacted the support service and they delivered the missing part rather quickly. very good service.

5 February 2026
Unprompted review
Makeship logo

Reply from Makeship

Thank you so much for this fantastic review! We’re thrilled that you had such a positive experience! 😃

Rated 5 out of 5 stars

Incredible customer service

Incredible customer service, they really helped me and fixed everything

27 January 2026
Unprompted review
Makeship logo

Reply from Makeship

This review totally made our day! Thank you so much for sharing your experience! 🥰

Rated 3 out of 5 stars

Great support, but unreliable shipping for my region.

Makeship’s customer support is excellent and they issued a refund immediately when my package was lost in customs. However, the 'fast refund' was cold comfort since I missed out on the product. The current shipping partner for my region is simply not dependable. I would love to see Makeship offer more reliable (even if more expensive) shipping alternatives to ensure successful delivery. Until then, ordering feels like a gamble.

3 February 2026
Unprompted review
Makeship logo

Reply from Makeship

Thank you so much for taking the time to share your feedback, Noé. 

We understand your concerns about shipping reliability, and please rest assured that your comments have been shared with the relevant team as we continue working to improve our shipping options.

Rated 4 out of 5 stars

Good if a little inconsistant.

Wish it didn't take so long for shipping, and the quality of the plushies can vary, but overall good products and will continue getting more.

12 January 2026
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Reply from Makeship

Thank you so much for taking the time to leave us feedback. If you don’t mind, is there anything more we could have done to earn a 5-star review?

Rated 5 out of 5 stars

so good bro

this is actually the best plushie and apparels site
the five stars are accurate

3 August 2025
Unprompted review
Makeship logo

Reply from Makeship

This review totally made our day! Thank you so much for sharing your experience! 🥰

Rated 5 out of 5 stars

Goated products

Goated products, nice collaboration with my favourite content creators, like that maggot named Albino

12 January 2026
Makeship logo

Reply from Makeship

Goated products for a goated community! We’re happy you loved the Albino collab, and thanks a ton for the support and for sharing the love! 💖

Rated 1 out of 5 stars

If it's on Makeship; Just Learn to Sew

Well, this is like kickstarter except it's one company. They say they can make a product you buy in and invest money then they cancel it 6 months later and you don't get what you order. I think I could have converted the want into a sewing skill by now and made what I wanted instead of wasting my time trusting this company to make a thread of anything.

30 January 2026
Unprompted review
Makeship logo

Reply from Makeship

Thank you for sharing your thoughts so openly — I truly understand where you’re coming from, and I’m really sorry for the frustration and disappointment this situation has caused. The decision to cancel the campaign was not made lightly and came after careful deliberation with the creator. While this doesn’t undo the disappointment, we do want to reassure you that all supporters will receive a full refund within the next 5 business days, and no one will be left out financially.
We truly appreciate you giving us a chance and understand if this experience has shaken your confidence. Your feedback is heard, and we’re grateful you took the time to express it honestly.
If you have any questions about the refund or need assistance with anything else, please don’t hesitate to reach out. We’re here to help.

Rated 2 out of 5 stars

Plush was filthy, other two nearly perfect

I buy from Makeship frequently, and normally don't have issues, and when I do it gets resolved pretty easily. But I'm a little astounded with the quality of the plush I recieved, which seemingly has yellowing and crunchy black bits that somewhat resemble burn marks all over it's spines. My Abomination and one of my Sea Bunnies were perfect in nearly every way (minus the other sea bunny ALSO having some alot more minor yellowing and the abomination having some loose stuffing, which is no big deal at all!! Abomination is a larger plush and VERY overstuffed so I'd expect the seams to be a little weak anyways lol)

So I have to credit their quality on those, but the second Sea Bunny is a little disgusting and I'm unsure about displaying it for that reason. There are also some of those black bits that have come loose from the plush and dotted through the bag and the tail of the bunny, which are impossible to get out of there. So I'm quite unhappy with the quality of one of my plushes, but the other two are great!

(Edit: I've spent all day attempting to wash the marks and black crunchy bits off, but they haven't worked sadly, and now the plush's white is a little discoloured in that area where I was washing it)

26 January 2026
Unprompted review
Makeship logo

Reply from Makeship

Hi Juniper, we are so sorry you had a negative experience with us. Your feedback is extremely valuable. We want to do whatever we can to rectify this situation, and you can expect an email from us shortly.​

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