The customer service team guided me through the sizing process to get choose exactly what was needed. US large is a 2XL in Italy. They were so helpful in explaining the timing as each piece is custo... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I have purchased several cashmere turtle neck jumpers. I love them and mix and match under coats and scarves during winter but also where them I late autumn. The jumpers wash well and keep their shap... See more
A truly spectacular selection of the finest quality garments, and brilliant and attentive customer service. I bought a Positano Wrap for my wife's birthday in May, and she found it too light. Mai... See more
This sweater is beautifully made, lives up to all of the comments made by Madison. The color is a stunning blue, and the sizing is accurate. I highly recommend this company
Company details
- Clothing Store
- also in
- Custom Tailor
- Fashion Accessories Store
- Knitwear Manufacturer
- Plus Size Clothing Store
About MaisonCashmere
Written by the company
MaisonCashmere is a leading Italian knitwear brand appreciated in over 100 countries around the world. The first to adopt an "on-demand" business model in the industry, we create high-end products with premium yarns, providing a conscious, transparent, ethical, and customized online shopping experience.
Our production site is nestled in the lush hills of Chianti, just a stone's throw away from Florence. We believe and invest in this region every day, cultivating highly skilled personnel.
Our Commitments
Written by the company
- Made-to-Measure Cashmere
- Design your own cashmere piece. From colors to fit and exact measurements, every detail is defined by you and brought to life by our artisans. Each garment is crafted on demand, one at a time, to deliver a truly personal level of quality, comfort and refinement.
- International Express Shipping
- We specialize in international deliveries to the USA, Canada, UK, EU and Australia through leading express couriers such as FedEx, DHL and UPS. All shipments are handled with priority service and no additional costs for our clients
Easy Returns
30 days to change your mind
Simply submit your request through the dedicated Returns portal. You’ll receive your prepaid courier label there and can ship the package back in complete autonomy.
Contact info
Milano, Italy
- office@maisoncashmere.com
- maisoncashmere.com
Welcome Privilege
4.5
Excellent
777 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Wonderful
The cardigan is exactly what I wanted: very well made, lightweight but cozy, a quality piece that elevates any look. Customer service is unparalleled!
26 September 2026
There was a hole at the neck of the…
There was a hole at the neck of the hoodie. I have returned the item for a replacement
25 September 2026
Reply from MaisonCashmere
Dear Marion,
We’re sorry to hear that your hoodie arrived with an issue at the neck. We see that a replacement was requested, and we hope the replacement arrives in perfect condition and meets your expectations.
Best regards,
MaisonCashmere
The customer service team guided me…
The customer service team guided me through the sizing process to get choose exactly what was needed. US large is a 2XL in Italy. They were so helpful in explaining the timing as each piece is custom crafted. Shipping was spectacular and the team
Communicated the entire way. The beautiful box revealed a masterpiece in design.
24 September 2026
Gift for my Partner - Success!
Purchasing from NZ was skeptical at first. But the product arrived in a very secure, classy packaging with a reliable shipping company (FedEx). The product itself was soft and gorgeous. My partner is allergic to lambs wool, but cashmere doesn't cause any issuss for him. Will purchase more products in the future.
4 September 2026
I love the quality of knit
I love the quality of knit. Customer service and support is excellent . Style is sophisticated
knit is oh so soft!
21 September 2026
Lovely product
Lovely product, good quality and value for money, and excellent customer service. What's not to like?
20 September 2026
AMAZING SERVICE
Bought two items recently, beautiful but too small.
The help from Maison Cashmere was amazing , particularly Eleonora, never experienced such from others companies.
Response to emails, minutes not hours or days.
I will definitely be purchasing from them and highly recommend them.
12 September 2026
Unprompted review
Beautiful quality
Beautiful quality, perfect size guide, quick delivery…what more could you ask? Highly recommend!
17 September 2026
Absolutely beautiful quality and…
Absolutely beautiful quality and exceptional service. My cashmere wrap arrived and I couldn’t be happier.. it’s incredibly soft, luxurious and even more beautiful in person. The team went above and beyond to make sure it reached me before my overseas trip, which I so appreciated. A gorgeous product and such a lovely experience from start to finish. stars!
17 September 2026
Def my go to for quality cashmere-
Def my go to for quality cashmere-
After many purchases from Maison Cashmere I can confirm that the products are superb...
14 September 2026
Beautiful mock neck tee
Beautiful mock neck tee. Fabric is soft and the high neck is very versatile and stylish. The sizing is quite generous.
13 September 2026
Repeat customer for the made to order
Repeat customer for the made to order, high quality cashmere. Lot’s of styles. Not inexpensive and sent from Italy to the US, but worth the wait
18 December 2025
I’ve ordered products before and I’ve…
I’ve ordered products before and I’ve always been pleased, but this time (a pull over with a hoodie, the quality of the cashmere felt quite rough-possibly not worth the investment
And although this is typical, just a reminder to possible purchasers, it can take a longer time to receive the item-but they are always very clear about that
11 September 2026
Perfect color (blue) and beautiful…
Perfect color (blue) and beautiful cashmere quality. Absolutely gorgeous!
11 September 2026
A truly spectacular selection of fine products
A truly spectacular selection of the finest quality garments, and brilliant and attentive customer service.
I bought a Positano Wrap for my wife's birthday in May, and she found it too light.
MaisonCashmere could not have been more efficient in offering a full refund.
When I opted for a credit note, this was arranged and no pressure was applied to spend the credit.
Finally in late August my wife opted for an Essential Maxi Wrap. It arrived in a gift box with the company's compliments in 2-3 days from Italy.
Highly recommended.
28 August 2026
the quality of Products are superb.
the quality of Products are superb.
And Customer service was prompt and excellent.
7 September 2026
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