Mailfence Secure & Private email Reviews 

We have one free and one paid account. Operation is very good, and support is very responsive, to-the-point and polite.

Yikes!! I should have read the reviews first. All of my email are going into spam. I started the free account to see how it goes before paying. Needless to say I waisted a lot of time and energy converting emails there so... NO I cannot recommend!

Recently Mailfence decided to change their payment arrangements, and that caused me a significant issue. I asked for the issue to be escalated, and one of the founders got hold of the problem and it is now solved - phew! I was very pleased with the overall response.

Until December 28, 2025, I've been getting my mail from Mailfence via Thunderbird without issue. Then, for one reason or other, trying to connect to IMAP to get mail times out. The website works, although it takes longer to log into than it used to.
I'll give them another day or 2 to reply to an email I sent. If I don't receive a reply, I move on to another provider.

I have been with mailfence for about 3 years with no issues until recently. Without ANY warning whatsoever they closed my account saying it had been inactive for 12 months-I used it everyday! And they responded that all my data had gone! That's it...nothing left...no going back -all emails, photos, bills, receipts etc GONE. I was angry to say the least. I wouldn't them again.

I have been a client for a couple years now and never regretted it. The service has been excellent. Whenever I had an issue (payment issues only) I had it resolved in about one email. It's awesome very, very little spam, if any. The many options and never had troubles using the service. Joel, was great and it was awesome he didn't act like a robot...hmmm. Thank you for the great service.

I am quite please and impressed with the level of support I was given in my latest encounter with Mailfence. I was having difficulty signing in and Jack personally get me all set up. You won't get that from lots of other email servers as I have run into occasional problems with them. With the other servers, you are on your own. Thanks Mailfence.

I am taking time now (Dec 2025) to review the experience with Mailfence (MF), after 3 months of usage.
I'm subscribed to the ENTRY plan, cause I want IMAP clients (using emClient and Thunderbird on Android and W11) and the ability to work offline. Exchange Activesync is a plus since I like quick sync with all my devices (but... read after).

The price for the service is reasonable, considering you can have aliases for your email, to use for different types of correspondents, and the mail space is ok for me.
Among the positive aspects:
- documentation is complete (though not always up-to-date)
- they have a dashboard for service availability (mfstatus.com)
- you can have different passwords for site access (with 2FA) and SMTP, IMAP, Activesync (for greater security).

But there are several drawbacks to consider, making this service problematic and possibly unreliable!
To mention a few:
1) Activesync: they claim it is supported up to version 14, but I never succeeded using it with Android. My calendar simply does not sync, despite using all possible Andorid apps. They say it's a fault of the client because it does not support "provision" and it's not able to pace message flow, but this is not something I can modify with any app -- simply put, they blame Android apps for the issue, but it's rather their problem
2) Antispam: simply absurd. I had to disable it inbound, or all my email was routed to spam. Then I discovered it is used for outbound as well, and refused to send some of my emails in reply to inbound messages perfectly legitimate. The ticket was closed with this sentence: "There were elements in that email that were flagged by our anti-spam system as phishing. This check cannot be disabled"
I read here that their antispam control are very intrusive, but this is again their problem creating unexpected results (and additional hassle on customers)
3) IP blacklisting! I spent several hours trying to understand why my services were no longer working, then discovered that my IP was blocked because of "too many wrong passwords" and put to blacklist. This can happen when you are setting up different mail clients on different platforms, but there is NO EVIDENCE of the block in the private area, so I had to interact with Support to sort it out

And lastly ... the support is quite unpredictable (at least for my plan).
They say they are real people so they cannot respond immediately, but... the answer may come in minutes or weeks, apparently in random ways.
What if you have a blocking problem?
I totally agree with the comments I read on Trustpilot about them -- answers are polite, but no problem is seriously investigated and the mood is "it's not our problem".

So this is not an AFFORDABLE service as I expected, unfortunately.

PS: I was looking at my private area on their web site, specifically to the characteristics of my account, and this triggered a charge request for a different plan to my credit card... incredible :-(

Will I renew? Hmmmm.
I want an email service which is rock solid, especially if there is a problem (and support is not the best, not even a chat for my plan, only email... and it's a paying plan, not free).

So in the end: it is a functionally complete service (you can even use your own domain, but I did not test this), but
1) lacks Activesync (but you can use xDAV)
2) antispam and IP-blacklisting quite intrusive (the latter not visible at all)
3) support is not predictable nor accurate.
In other words... it's OK for if you don't need any of the above.

These guys are FANTASTIC. It is exceedingly hard to get decent "costumer support' these days & these guys went above & beyond (even though the fault was mise all along). Mailfence is the top 3 email service-providers out there IMO and would recommend it to everyone , especially those who look for an alternative to Google , Yahoo & the likes. Wonderful. Keep up the good job. It must not be an easy job , especially when it comes to putting up with boneheads like myself :)

Moving away from big tech providers, I am greatly satisfied with Mailfence so far. For now I am just using the free offering (might upgrade depending on my needs), but there is already plenty to like - simple and clean webmail, functional Android app, encryption for the mails or even a calendar. This is on top of being able to use a European owned provider (with a European based datacenter) which was also a deciding factor for me. I also want to highlight the support team. Even as a free user, it's possible to get help from them when the existing documentation (quite generous btw) and chatbot aren't enough. And their answer was both swift to come, with a complete explanation and solution offered. I've had worse as a paying customer.

All in all I quite recommend Mailfence, and it should be on your radar if like me you are evaluating european, privacy focused solutions.

I just bought an account and was unable to connect to it using EM Client and Pop Peeper. Support asked me to send my IP address. I did but got no response after that. I tried again to integrate my Mailfence account to EM Client and Pop Peeper and it worked perfectly this time. So I assume they cleared my IP address or something (but forgot to tell me ?). Anyway, I'm satisfied with Mailfence so far.

I’ve been a loyal paying customer for seven years, and I couldn’t be more satisfied with the service. I've tested many privacy like services and stick to MF. In all this time, I’ve encountered no issues—except for the anti-spam filter, which can be a bit aggressive. However, this is easily manageable thanks to the available whitelisting and anti-spam deactivation features in the settings. After all, strict privacy comes with its trade-offs.

What I truly appreciate is their reliability, open protocols support and great customer support. I’ve recommended MF to friends and family, and they’ve all been equally statisfied, whether they use the free or paid services.

Keep up the great work, MF!

Bruce

I’ve used Mailfence for several years. It’s a solid product that I can easily recommend for anyone in the market. Email, calendars, contacts, and cloud storage “just work” without issue.

I was quite disappointed when I encountered an issue with sending emails containing ZIP attachments, especially because I genuinely appreciate Mailfence and consider it a strong, privacy-focused service. The problem turned out to be an overly strict rule on their SMTP servers.
At first, there were some communication issues that made the situation more frustrating than necessary. However, in the past few days Mailfence support identified the cause and fixed it properly.
I’m updating my rating to 4 stars: everything now works as it should, but one star is missing due to the initial difficulties in communication.

This email platform sucks. Sends lots of emails to spam, disables your account if you send a spicy pic of yourself that a person has requested. No warning, just unable to log in. "Private" my aunt fanny. Stick with Gmail or a well-known provider. Hope mailfence dies.

When your account is inactive for a while they lock you out and you're forced to pay a huge amount to get it back. Predatory!

Mailfence is picky with where you can register from - not great for business working across countries.

I really wanted to like Mailfence, but the product is not user friendly. It may make sense to those at Mailfence but apparently not to a lot of their users. Simply put, it needs work. Ex. When I pull all my "Amazon" emails to do a mass deletion. It pulls up all emails from Amazon along with those that do not not have Amazon anywhere mentioned in the email. It will also pull emails that have been filed away in folders that do not mention 'Amazon' on it either. In addition, I thought the alias account would be a God send but nope. My inbox is a train wreck. In theory you should be able to designate a filter for it but that is not as easy as it sounds. Every alias should come with a designate tab to make it easy but no it is a different setting that is confusing. I hate Gmail because I do not feel safe, but Gmail is so easy to maneuver. Now, I get to spend the next year moving everything before it renews. What a pain.

I have used a number of email providers and I love using Mailfence best of all. It was very easy and quick to join and set up. The interface is very clean and simple, yet with enough information at a glance and to use. I especially love the dedication and commitment to user privacy, including its base in Belgium. Its customer service is phenomenal, including for users of free services. They are fast, accurate and always get the job done. What else can I say but Wonderful! Think I'll stay for a while!

Tried to subscribe but they still use 2001 size of mailboxes. There is no subscription that allows me to add a 50gb mailbox. Ok, one business size for 30 dollar per month.