Mailbakes Reviews 

4,852
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the incredibly simple online ordering process and the wonderful ability to send fresh, delicious cakes as thoughtful surprises to loved ones. Reviewers frequently mention that standard deliveries arrive right on schedule, and the stunning packaging makes receiving the surprise gift an absolute joy. However, some people mentioned that their packages arrived late, leading to frustrating delivery delays, tracking issues, and missed special occasions. A few other people also felt that the baked treats were occasionally dry, disappointing, or lacked the expected rich flavor quality.

What people talk about most

Product

People report high satisfaction with the product, frequently describing the cakes as fresh, delicious, and a... See more

Delivery service

Users describe positive interactions with delivery service, noting that packages arrive promptly on the exact... See more

Quality

Clients share positive opinions on quality, frequently describing the treats as delicious, fresh, and tasty.... See more

Order

Reviewers highlight positive aspects of order experiences, noting that the process is straightforward with... See more

Service

Consumers find service to be positive, highlighting fast delivery and helpful communication. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic find this lovely baking company is! My son lives away and I have always made him a birthday cake so when I saw Mailbakes I thought I would give them a try. My son was absolutely de... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars I would!! Apparently the cake is delish (no one has sent me any!!) And delivery was fast. I made an error in the address totally my fault, but they couldn't be more... See more

Company replied

Rated 5 out of 5 stars

Amazing service again from Mailbakes. Sent as a gift for a special aunt and she absolutely loved it. Cake was fresh, tasty and thoroughly enjoyed as a surprise gift. Delivery was super fast and ar... See more

Rated 5 out of 5 stars

I made a mistake on the date when ordering, quick email and it was all sorted. Cake card arrived on the day requested and feedback from recipient was the cake was really, really yummy. I will use this... See more

Company replied


Company details

  1. Gift Shop
  2. also in
  3. Bakery

Written by the company

At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(4,852)

1,145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Sweetest Thing

This is the note I had from my friend I sent the cake to.

“Gosh you are the sweetest. Thank you so much for the cake. It came at the right time. So having a cup of tea and cake now to calm myself down. Xx 😘”

I think it’s fair to say that - you are doing, what you’re doing, very well indeed!

13 September 2026
Unprompted review
Rated 3 out of 5 stars

Needs more filling

Lovely surprise and great idea but cake needs more filling. There is alot if cake anc little filling so taste is boring and slightly dry. Please add more filling less cake.

22 September 2026
Unprompted review
Mailbakes logo

Reply from Mailbakes

Hey AB,

Thank you for taking the time to share your honest feedback with us. We’re glad to hear you enjoyed the idea of the cake, but we’re so sorry to read that the cake itself didn’t meet your expectations.

We’d really appreciate the opportunity to look into this properly and understand what happened. We’ve reached out to you via Trustpilot to request a few more details so we can investigate further and do our best to resolve this.

We truly appreciate your feedback and hope we can make this right.

Kind Regards,
MailBakes Team

Rated 5 out of 5 stars

A hug in cake form

Delivered on time. The packaging was lovely and the cakes were fresh and delicious. Made a difficult occasion all the more easy to get through for my mum. It was like we were giving her a hug in cake form. She really loved and appreciated the sentiment.

14 September 2026
Unprompted review
Rated 2 out of 5 stars

A good idea but needs a makeover

A good idea but needs a makeover.
Main issues:
Grease seaps through the wrapper and stains the box.
The cakes themselves look very ameturish (inconsistent sizes).
Stickers are just stuck anywhere on the cakes
No best before date written on the box where there is a printed section for it!
To be honest, I feel cheated out of £30 for what my recipient received!

19 September 2026
Unprompted review
Mailbakes logo

Reply from Mailbakes

Hey Lorna,

We’re really sorry to hear that your order arrived this way, and we completely understand how disappointing it must have been, especially when you paid £30 and expected the cakes to arrive looking their best.

We’re concerned to hear about the grease staining the box, the inconsistent presentation, stickers not being placed correctly, and the missing best-before date. This is certainly not the standard we want our customers or their recipients to experience.

We’d really like the opportunity to look into this properly and make things right. Please could you email us at hello@mailbakes.com with your order number and, if possible, any photos of the issues you mentioned? This will allow us to investigate what happened with your order and find the best way to resolve this for you.

We’re soy sorry for the disappointment and appreciate you bringing this to our attention.

Kind Regards,
MailBakes Team

Rated 5 out of 5 stars

easy to use website

easy to use website, good selection of cards and cakes for all occasions. delivered when requested and recipient was very pleased and surprised. Have used this company before and always been happy with service.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

The cake / card arrived exactly as…

The cake / card arrived exactly as expected. My bestest ever friend got a lovely surprise from me even though we are now seperated by over 100 miles. The web form for the order was so easy to fill in, the delivery options were great, can't fault this company.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful sponge cake

The ordering process was easy, The cake absolutely beautifully soft sponge and tasted delicious. My mum was very pleased with this gift. Thank you

15 September 2026
Unprompted review
Rated 3 out of 5 stars

Wasnt the worst wasnt the best either

Wasnt the worst wasnt the best either

Balloon didnt stay up past 1 day sweets well there werent much info on them i dont do fizzy and the buscoff cake was dry other cake was fine

12 September 2026
Unprompted review
Mailbakes logo

Reply from Mailbakes

Hey Louise,

We’re really sorry that your order didn’t meet your expectations. We completely understand how disappointing it must have been, especially with the issues you experienced with the balloon, sweets and Biscoff cake. While we’re glad you enjoyed the other cake, we’re sorry that several parts of your order fell short.

We’ve sent you an email directly as we’d really like the opportunity to put this right and make up for the experience you had.

Thank you for your honest feedback, Louise. We really do appreciate it and hope we can make this up to you.

Kind regards,
MailBakes Team

Rated 5 out of 5 stars

Sent this to my parents

Sent this to my parents, beautiful packaging fantastic cake, they loved it and so quick on delivery. Will defo be using again

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Service

I ordered from here after seeing an advert popping up on my social media. I thought it was a lovely alternative to the usual flowers I would send. I ordered for my best friend who’s currently undergoing treatment as a pick me up and she absolutely loved her treats! Delivery was extremely prompt as promised and she said the cakes were delicious. Thank you so much. Would highly recommend and I will definitely order from you again!

19 September 2026
Unprompted review

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