Mailbakes Reviews 

4,888
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,193 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the incredibly simple online ordering process and the wonderful ability to send fresh, delicious cakes as thoughtful surprises to loved ones. Reviewers frequently mention that standard deliveries arrive right on schedule, and the stunning packaging makes receiving the surprise gift an absolute joy. However, some people mentioned that their packages arrived late, leading to frustrating delivery delays, tracking issues, and missed special occasions. A few other people also felt that the baked treats were occasionally dry, disappointing, or lacked the expected rich flavor quality.

What people talk about most

Product

People report high satisfaction with the product, frequently describing the cakes as fresh, delicious, and a... See more

Delivery service

Users describe positive interactions with delivery service, noting that packages arrive promptly on the exact... See more

Quality

Clients share positive opinions on quality, frequently describing the treats as delicious, fresh, and tasty.... See more

Order

Reviewers highlight positive aspects of order experiences, noting that the process is straightforward with... See more

Service

Consumers find service to be positive, highlighting fast delivery and helpful communication. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fantastic find this lovely baking company is! My son lives away and I have always made him a birthday cake so when I saw Mailbakes I thought I would give them a try. My son was absolutely de... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars I would!! Apparently the cake is delish (no one has sent me any!!) And delivery was fast. I made an error in the address totally my fault, but they couldn't be more... See more

Company replied

Rated 5 out of 5 stars

Amazing service again from Mailbakes. Sent as a gift for a special aunt and she absolutely loved it. Cake was fresh, tasty and thoroughly enjoyed as a surprise gift. Delivery was super fast and ar... See more

Rated 5 out of 5 stars

I made a mistake on the date when ordering, quick email and it was all sorted. Cake card arrived on the day requested and feedback from recipient was the cake was really, really yummy. I will use this... See more

Company replied


Company details

  1. Gift Shop
  2. also in
  3. Bakery

Written by the company

At MailBakes, we believe that life’s sweetest moments should be celebrated with something special. That’s why we’ve made it our mission to deliver freshly baked, delicious cakes paired with personalised greeting cards right to your door. Whether you’re celebrating a birthday, anniversary, a new job, or just want to brighten someone’s day, our cake cards offer a unique and thoughtful way to make any occasion unforgettable. Based in Liverpool, our bakery is dedicated to crafting high-quality cakes using the finest ingredients. Each cake is baked with love, ensuring it tastes as good as it looks. We know how important it is to send a gift that truly reflects your sentiments, which is why we offer a wide range of customisable options. From selecting your favourite cake flavour to personalising the accompanying card, MailBakes is here to help you create a gift that’s as special as the person receiving it. Our commitment to customer satisfaction doesn’t end at baking. We take pride in our seamless delivery process, ensuring that your cake card arrives fresh and on time, no matter where you are in the UK. With our easy-to-use online ordering system, you can send a sweet surprise in just a few clicks, making it the perfect solution for those last-minute gift ideas. At MailBakes, we’re not just delivering cakes; we’re delivering smiles, happiness, and a little bit of magic with every order. Join our growing community of happy customers and trust us to make your next celebration truly special. Because at MailBakes, every day is an opportunity to spread joy, one slice at a time.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(4,888)

1,171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Poor

Placed an order as a little surprise for a family member. Not the cheapest of services but i had trust that mail bake would at least get the basics right. Vanila and lemon was ordered with a personalised message in the card. What was actually received was someone else’s order. Customer services seem non existent either. Give them a swerve

6 October 2026
Unprompted review
Mailbakes logo

Reply from Mailbakes

Hey Liam,

Thank you so much for taking the time to share your review. We’re truly sorry to hear about the printing error, especially as this was meant to be a lovely surprise for a family member. We completely understand how disappointing this must have been, and we’re very sorry that we let you down.

We’ve reached out to you directly via Trustpilot to ask for a few more details, so we can look into what happened and hopefully find a way to make this right for you.

Kind Regards,
MailBakes Team

Rated 2 out of 5 stars

Hello The cake was really dry and…

Hello The cake was really dry and needed more jam and cream as much this is a good novelty idea for a birthday and the card was nice but the price is just too expensive for one small piece of cake I paid a total of £12.60 the cake was £6.99 so the rest £5.61 is for the card and shipping which is just too expensive for me to order any more in future. Sorry but I wish you and your business all the best. Thank you

27 September 2026
Unprompted review
Mailbakes logo

Reply from Mailbakes

Hey Angela,

We’re really sorry to hear that the cake wasn’t quite what you were hoping for. We completely understand your disappointment, especially when you were expecting a lovely birthday treat.

Thank you for being honest about the cake being dry and needing more jam and cream. We’ll make sure your feedback is passed on to our team, as this isn’t the experience we want our customers to have. We’re glad you liked the card and the idea behind MailBakes, but we’re sorry we didn’t get the most important part right for you.

We’ve reached out to you directly via Trustpilot as we’d really like the opportunity to speak with you and see if there’s anything we can do to put this right.

Thank you again for taking the time to share your feedback, and we’re genuinely sorry we’ve let you down.

Kind Regards,
MailBakes Team

Rated 4 out of 5 stars

Excellent customer service

UPDATE - this has now been resolved satisfactorily, and has been put right by Mailbakes. Very grateful to them for their assistance in this
Ordered at 1pm on Friday 2nd October, paid £10.75 for next delivery.
Now on 7th October still no delivery and tracking still showing as processing. Have email correspondence who said they are sorting and will send out new cake yesterday (post arrived today still no cake).
Ordered for my friend’s birthday, very disappointed and would not use again!

2 October 2026
Unprompted review
Mailbakes logo

Reply from Mailbakes

Hey Helen,

Thank you for sharing your review. We’re very sorry that your order did not arrive as expected, especially as it was intended as a birthday surprise for your friend. We completely understand how disappointing and frustrating this must have been, particularly after paying for next-day delivery and being left waiting without your order.

We’ve reached out to you directly by email so we can properly put this right and have already taken steps to resolve the issue. We sincerely apologise for the inconvenience, disappointment and frustration caused, and we hope we can make this right for you.

Kind regards,
MailBakes Team

Rated 5 out of 5 stars

Ordered for the first time and wasn’t…

Ordered for the first time and wasn’t disappointed. Turn up on the right day as a nice surprise for my dad’s birthday as I was out of the country on holiday. They also tasted great! Cakes were light and moist with great flavours. I will definitely be using again

26 September 2026
Unprompted review
Rated 5 out of 5 stars

So happy

So happy! Delivered in perfect condition the next day, made my friend so happy!

30 September 2026
Unprompted review
Rated 3 out of 5 stars

Neither box arrived on the day - one was early the other late

Having to pay twice the price for four slices just to ensure they go through the letterbox rather than two sets of two with an extra for packaging would be better. Also One ended up arriving a day before the second box arrived the day after the intended date.

Thankyou for your reply - please look at the correspondence I have with Lucy at Your company - especially when I drew her attention to a message I had from Royal Mail alerting me to one package being delivered the day before - Lucy reassured me this wouldn’t be the case🤷‍♀️. I actually got no notification for the second package which as I said arrived a day too late. I did write to Lucy again to let her know all this but have not heard back from her

30 September 2026
Unprompted review
Mailbakes logo

Reply from Mailbakes

Hey Kate,

Thank you for sharing your feedback, and we’re sorry to hear about your experience with us. We understand how disappointing this must have been, particularly when the order was placed for a specific occasion.

We’d really like to look into what happened and see how we can put this right for you. We’ve reached out to you directly here on Trustpilot to ask for a few more details about your order so that we can investigate this with our delivery team and offer an appropriate solution.

We also appreciate your feedback regarding the packaging and pricing of the four-slice option, and we’ll make sure this is shared with the relevant team.

We hope to hear from you soon and have the opportunity to resolve this for you.

Kind regards,
MailBakes Team

Rated 4 out of 5 stars

Great service but taste was dissapointing

Absolutely love the idea and my friend was so happy to receive this and they looked so nice but were disappointing to eat. They were soggy and didnt take like alot which is a shame as they looked really nice.

26 September 2026
Unprompted review
Mailbakes logo

Reply from Mailbakes

Hi Camilla,

Thank you for sharing your honest feedback. We’re glad your friend was happy to receive the surprise, but we’re truly sorry the cakes were disappointing to eat. We understand how disheartening it must be when something looks lovely but doesn’t taste as you’d hoped. This isn’t the experience we want you or your friend to have, and we sincerely apologise for letting you down.

Kind regards,
MailBakes Team

Rated 5 out of 5 stars

Superb

Bought for friend's birthday and she loved the surprise and said cakes were lovely...Will definitely use this company again...superb service!!

26 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look