MAHI Leather Reviews 

428
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the handmade leather products, noting that the materials feel sturdy, look gorgeous, and offer truly incredible value for money. People also deeply appreciate the swift delivery service, mentioning that packages arrive promptly and safely in protective boxes. Consumers regularly point out that the customer support team is extremely friendly, highly responsive, and completely professional when resolving questions or replacing items. Some reviewers were not happy with minor shipping issues, such as items arriving with noticeable packaging creases or experiencing initial delivery delays.

What people talk about most

Product

Customers shared immense satisfaction regarding the product quality, frequently praising the genuine leather... See more

Quality

Customers consistently note positive experiences with quality, praising the sturdy construction, beautiful... See more

Customer service

Clients share positive opinions on customer service, frequently describing support agents as friendly,... See more

Delivery service

Consumers express immense satisfaction with the delivery service, frequently highlighting surprisingly fast... See more

Service

Users describe positive interactions with service, highlighting top-notch support and amazing after-sales... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using my Harvard laptop bag every day for the past few weeks, and it has become a real statement piece. The vintage brown color gives it a rugged, professional look, and the craftsmanship... See more

Rated 5 out of 5 stars

Superb products however my slippers are at least 2 sizes too small and I got a pair one size bigger than normal to be sure. Their sizes are not accurate, I would go at least one size up if not two of... See more

Rated 5 out of 5 stars

Good leather, sturdy and excellent quality overall. We got the Classic Backpack in brown and navy, and the Classic Bucket Bag in brown. They were all well made and the bucket bag and the navy backpack... See more

Rated 5 out of 5 stars

I love this satchel - especially in the crocodile pattern as it looks classy and fits all my diaries and everything else amazingly. Mahi in Māori Language (te reo) means to “work” so the analo... See more


Company details

  1. Bags and Luggage Store

Written by the company

Premium leather handmade just for you. MAHI offer a one year warranty as standard on all orders. All leather is a byproduct of local farming. $1.50 from every sale is donated to the FRANK Water charity.

MAHI Customer Promise

Written by the company

30 Day Money Back Guarantee
As part of our commitment to quality, MAHI offers a full 100% money-back guarantee on all non-personalised orders.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

428 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(428)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Teen loves it

My teenage son bought this messenger bag with his summer job earnings. Excellent quality, built to last a century. He loves the bag and takes it with him everywhere—school, camp, you name it. He added engraving to the order to discourage theft (and because engraving looks cool).

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent bag!

My bag came in very great condition! Honestly I ordered the wrong bag, but since I had it embroidered with my initial I didn’t bother asking if it can be returned/exchanged. Leather quality is excellent. Build is excellent. I’ll definitely recommend it and will look forward to purchasing another bag.

8 August 2025
Unprompted review
Rated 5 out of 5 stars

The leather the bag is made from is of…

The leather of the bag is made from is of a high quality, durable yet soft to the touch. The entire exterior is leather, unlike some other brands out there, which will skimp on costs by adding polyester to the straps. The stitching, especially at the handle, is very strong. I liked the 3.0 bag so much that I bought another 3 for my family members. The quality:price ratio of the product is very high. I would recommend anyone seeking a leather backpack to purchase from Mahi.

22 August 2025
Unprompted review
Rated 4 out of 5 stars

Beautiful apron

Beautiful apron, well made, strong. A present for my husband who didn't use yet, afraid of staining it ;)
Looked too long for a way to personalize it, unsuccessfully. Customer service helped getting it personalized, and agreed to ship it by Fedex. Got here on the day of the birthday.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Nice looking backpack

I ordered a blue backpack. I really like the color. The size was a bit big for me. That's all right. I could use it for a trip or school. I just needed a small one. I'll buy it from this seller again.

16 August 2025
Unprompted review
Rated 3 out of 5 stars

The bag itself is great

The bag itself is great. There's an issue on the website that indicates it's a suede bag, however. Which is what I ended up expecting. I suppose it was simply mislabeled which considering how beautiful the bag I got is, I'm alright with. But I reported this to customer service, they asked for pictures, I sent them and never got a reply. Considering the bag was also dirty and had some spots on it which I have yet not been able to get out I thought it reasonable to ask for a credit of some kind. Out of courtesy.

No reply was given. It made the experience worse. While I love the bag the experience was soured.

7 July 2025
Unprompted review
MAHI Leather logo

Reply from MAHI Leather

Thank you for your review Ivan. I can see that you have now been refunded in full due to the experience you mention.

We pride ourselves on a high level of customer service. We're very sorry that on this occassion your experience did not live up to that.

Regarding the suede - although this is a 'suede look' finish that we apply to our leather, it is not technically suede. This has not been an issue previously but we absolutely see your point here and will be updating our website as a priority.

Best wishes,
MAHI


Rated 5 out of 5 stars

Beautifully made product

Beautifully made product, fast shipping, contributing to a great cause and helping people in more ways than one!

Husband loves the apron, he cut a small slit in the side for the extra waist belt to tuck into, so it wasn’t flopping around and it works great! Almost like a hidden belt loop for it to slide into.

We’d order again!

1 July 2025
Unprompted review
Rated 5 out of 5 stars

CUstomer Service is top Notch

I’ve been a loyal Mauri Leather customer for some time now, and I can honestly say their products never disappoint. The craftsmanship is outstanding—each piece feels luxurious in hand, with supple, high-grade leather that only gets better with age. From the stitching to the hardware, you can tell every detail has been thoughtfully designed and expertly executed.

What really sets Mauri Leather apart, though, is their customer service. When I accidentally received the wrong item, I reached out to their support team and was connected with Carrie. She handled everything quickly and professionally, guiding me through the process and ensuring the correct product was on its way. Her attention to detail and genuine care turned what could have been an inconvenience into an entirely positive experience.

Excellent products combined with exceptional service like this are exactly why I’ll continue shopping at Mauri Leather. If you’re looking for premium leather goods and a brand that truly stands behind what they sell, you can’t go wrong here

7 July 2025
Unprompted review
Rated 5 out of 5 stars

I ordered 3 personalized wash bags for…

I ordered 3 personalized wash bags for guys in my wedding party as well as a personalized weekend duffle bag for my best man. Orders came very quick and was very pleased with the craftsmanship. This is my second time ordering from Mahi. Highly recommend.

21 June 2025
Unprompted review

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