We ordered a harness from this site for our dog and we were sent a lead instead. As soon as we received the wrong product we let company know, the response we received back was quite abrupt and made i... See more
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I ordered a pair of wellingtons but ordered the wrong size. My fault entirely. The returns process was very easy and the correct size sent quickly. Excellent service and also a good price. Thanks.
Company replied
Absolutely fabulous experience. First time customer at Griggs, I even checked on Trust Pilot before buying. My Joules Dressing Gown was £15 less than the Joules site. I was reassured by the reviews on... See more
Company replied
Ordered previously from an online company who let me down terribly. After three weeks admitted parcel lost. Ordered again from Griggs and delivered next day . Product service cost all exceptional . Th... See more
Company replied
4.1
Great
490 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 48 hours
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Brilliant product
Brilliant product, purchased a new Jack wolfskin coat and Berghaus walking boots. Best prices on the market and great service. Package delayed by 1 day due to DPD but got update from MA Grigg Highly recommend this company and will use again.
30 December 2022
Unprompted review
Reply from Magrigg
Good Evening Ginnette Stevens
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Terrible company
Terrible company. Ruined Christmas for one relative! Ordered a pair of shoes from these jokers on 12th December. Complete no show after contacting them and being assured they would arrive in time for Christmas. Avoid at all costs.
12 December 2022
Unprompted review
Reply from Magrigg
Good Afternoon Mark Jeffreys
Thank you for taking the time to leave us a 1* review.
I am so sorry to hear you have not received your delivery, it is never our intention for any of our customers to be left disappointed. Looking at your order & the tracking, I can see that it was picked, packed & shipped using our express service, & left us on the following day after ordering. The information we are provided by our chosen courier is that all orders will be delivered before Christmas, it is however extremely frustrating when this does not happen, not only for our customers, but us as a company too.
Kindest Regards
Sharon.
Travelling welliesI ordered a pair of Hunter wellies for…
I ordered a pair of Hunter wellies for my Daughter's Christmas present. They were dispatched immediately but the courier failed to deliver. I emailed and after they had looked at the tracking another pair was sent which arrived two days later! Amazing customer service. Will definitely use this company again.
20 December 2022
Unprompted review
Reply from Magrigg
Good Afternoon Linda Brown
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Currently battling with this company…
Currently battling with this company over returning some boots.
When we ordered, there was a choice of Dark Tan, Teak, and Choco. Those were the ONLY choices. My husband liked the Teak so that’s what we selected. Very easy order, prompt delivery but the boots were Cedar???? Hubby spoke to them, they insisted we’d chosen Cedar. So he said fine, can you order me some more over the phone now, in Teak - salesperson said sure, he chose Teak - lo and behold, the order goes through as Cedar. The salesperson apologised and said there is obviously a discrepancy with the colour codes but we could happily return for a refund (apparently no Teak in stock in the size we needed).
However, we have to pay to send them back. I emailed and said we shouldn’t be paying because the wrong colour was sent. You can guess what the emails from Griggs said - you ordered Cedar! Aaaggghhh. So emailed back to say no we didn’t, there is a problem with the colour coding, we’ve already spoken to your colleague etc etc….nope, they carry on insisting we ordered Cedar.
I tried to calmly explain that Cedar wasn’t even an option, so how could we have selected it???? I even sent 3 screenshots of the colour options on their website, non of which are Cedar I might add, and they came back with - that’s because Cedar is out of stock now. Omg. This is becoming like a scene from Fawlty Towers!!!! The arrogance from ‘Kim’ and ‘Sarah’ in the online team, inferring that there cannot possibly be a fault with their system. We must be plebs who do not know the difference between the words Teak & Cedar. I have literally never come across a customer service team like it.
I’ve had a response “You did in fact order the Cedar”. THERE WAS NO CEDAR OPTION!!!!!!!!
19 December 2022
Unprompted review
Reply from Magrigg
Good Afternoon Linda
Thank you for taking the time to leave us a 1* review.
I am so sorry to hear that you feel you received the incorrect item. I have looked into your order, checked the product codes correspond with what is on our website, to what is on the actual product & unfortunately you did in fact order the Farsley in the cedar. The reason they are not available for you to see now is because the product is out of stock & is automatically disabled on the website, so we are unable to sell any more. I would be more than happy to exchange them for the teak for you & you certainly will not be charged for your return.
Please come back to me at your earliest convenience & I will do my very best to help. Sharon@magrigg.co.uk
Kindest Regard.
Sharon.
Terrible unprofessional service
I ordered an outdoor fire pit as a Christmas present at the end of November. I did not receive the item for two weeks therefore I contacted M A Grigg who proceeded to tell me that they were unable to get the product. The email was so unprofessional with exclamation marks everywhere, no apology, a very dismissive light hearted way of letting me down. They stated I would receive a refund which I still have not received. This was a week ago. Incredibly disappointed with this company.
19 December 2022
Unprompted review
Reply from Magrigg
Good Morning Sue
Thank you for taking the time to leave us a 1* review.
I am so sorry read about your disappointing shopping experience, while ordering from us. I have spoken with the relevant department this morning & have been informed that although we were out of stock of the item ourselves, they did in fact try to source another for you. I am terribly sorry that we were unable to provide you with the product you ordered, it is never our intention to let any of our customers down.
Kindest Regards
Sharon.
Great company and great service
Great company and great service. Amanda and Deborah went above and beyond to help me and the items I purchased all arrived promptly and as described. Great company, great service, great prices. Thank you.
19 December 2022
Unprompted review
Reply from Magrigg
Good Afternoon
Thank you for taking the time to leave us a 5* review.
I will make sure I pass on your very kind comments to Amanda & Deborah, its always so lovely when individuals in our team are recognised for their hard work by our customers.
Kindest Regards
Sharon.
Very poor company
Selling items they don’t stock and don’t inform you until you contact them. Waited 6 days for a dispatch which didn’t come and was then told they had no stock. Useless company
16 December 2022
Unprompted review
Reply from Magrigg
Good Afternoon Antony Mcdonagh
Thank you for taking the time to leave us a 1* review.
I am so sorry to read of your very poor shopping experience with us, this is not at all what we want any of our customers. As a team we work hard to try & make sure things like this do not occur, but unfortunately there are times where we fail.
If I am able to help with anything else, please do not hesitate to get in touch.
Kindest Regards
Sharon.
Good experience
I had never heard of this website before but they had a good price for some wellies I wanted. I ordered multiple sizes, returned an item and the refund was processed in good time. They do change for returns however. Otherwise great service and I would use them again.
15 December 2022
Unprompted review
Reply from Magrigg
Good Afternoon Ben A
Thank you for taking the time to leave us a 5* review.
We really appreciate your kind comments & look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Don’t advertise what you don’t stock
Ordered some Barbour wool gloves, clearly stated as available, received an email several days later saying the item is not in stock.
13 December 2022
Unprompted review
Reply from Magrigg
Good Morning Chris Grange
Thank you for taking the time to leave us a 1* review.
I am so sorry to read about your disappointing shopping experience with us, it is never our intention for any of our customers to be let down.
Looking at your order & the item you wanted to purchase, this particular product proved to be very popular for us & unfortunately we did not have stock to cover the amount of orders that came in. Once again I am sorry for the disappointment this has caused.
Kindest Regards
Sharon.
Fabulous! Fabulous! Fabulous!
Beautiful quality item received on time, perfectly packaged and superb price. Many many thanks. Absolutely fabulous.
8 December 2022
Unprompted review
Reply from Magrigg
Good Morning Moya M
Thank you for taking the time to leave us a 5* review
Your comment's are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Cancelled an order placed last…
Cancelled an order placed last Wednesday today on Monday. Just processed a refund. Do not use.
7 December 2022
Unprompted review
Reply from Magrigg
Good Afternoon Michael
Thank you for taking the time to leave us a 1* review.
I am so sorry to read about the problem surrounding your order, unfortunately without a surname or an order number I am unable to look into this any further at this time. I would however be more than happy to do so for you. My contact details are, Sharon@magrigg.co.uk.
Kindest Regards
Sharon.
Excellent Service
Excellent Service. Keen pricing and speedy delivery thanks to DPD who are the best courier in the UK. I’ll be using them again as the kids grow for the family’s boots! Thank you.
10 December 2022
Unprompted review
Reply from Magrigg
Good Morning Anthony
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Such a good experience
Bought a pair of boots there. They listed it half price compares to the official brand website.. I was a bit concerned but couldn’t miss this opportunity ! And I am so happy I gave it a go! Not only I paid half price but the service was excellent! I ordered and the next day it was shipped in a free priority shipping and received the day after that. Amazing pair of shoes! I recommend Maggrig!
8 December 2022
Unprompted review
Reply from Magrigg
Good Afternoon Liliane Hoang
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
I will not be using these guys again!
I will not be using these guys again. I placed an order for an item, everything went through ok and I got my email confirmation. I then received an email a few days later saying that they had made a mistake, couldn’t fulfil the order and they were just processing a refund. I had waited for this order to go through so I could place an order for a matching item (which I received without an issue). I have now had to buy the same item I originally ordered at double the price so I had a matching set. Terrible service.
30 November 2022
Unprompted review
Reply from Magrigg
Good Morning Scott Williams
Thank you for taking the time to leave us a 1* review.
I am really sorry to hear how disappointed you are with our service, as a team we work hard to make sure that all orders are processed & dispatched as promised but unfortunately there are times where we do fail to do so, I would however like to reassure you that this is never our intention.
Kindest Regards
Sharon.
Quality Experience & Trusted
Pay no attention to these folks complaining about poor service and wrong items delivered. Even the giants of e-commerce make mistakes. And some people expect the world cos they’re spoilt.
I’ve had a great experience with magrigg and smaller organisations like these should be supported and treated with the respect they deserve.
I ordered on Friday, delivered on Sunday, at no extra cost! (London, UK). Maybe because my fixed abode is easy to find. My Hunter boots are genuine and in mint condition. Will certainly be buying again from this smaller business.
4 December 2022
Unprompted review
Reply from Magrigg
Good Morning DJ 3
Thankyou for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Do not use !!
Do not use , customer service is unbelievably bad ! Items sent out , 2 were wrong sizes ( only ordered 3 items! ) , returned the wrong sized items and heard nothing . Finally got a reply and replacements allegedly sent out but went missing , sent out 24th and declared lost on the 28th , absolutely no chance ! Then one of the items was out of stock , finally I gave in and just got a refund . Complained but heard nothing!
28 November 2022
Unprompted review
Reply from Magrigg
Good Morning
Thank you for taking the time to leave us a 1* review.
I am so sorry to read of your poor experience when shopping with us, however without the name in which the order was placed or an order number I am unable to comment on the on the above paragraph. I would however be more than happy to discuss this with you on the email address provided. Sharon@magrigg.co.uk
Kindest Regards
Sharon.
I ordered a pair of timberland boots…
I ordered a pair of timberland boots that came early by a couple of days. Service was fast and my goods were in perfect condition I will return to shop here because of that.
27 November 2022
Unprompted review
Reply from Magrigg
Good Morning Gordon Robertson
Thank you for taking the time to leave us a 5* review.
Your comments are very much appreciated & we look forward to you shopping with us again in the near future.
Kindest Regards
Sharon.
Excellent
Excellent, efficient service. Ordered yesterday morning, delivered this afternoon, with regular delivery updates!
Highly recommend.
25 November 2022
Unprompted review
Reply from Magrigg
Good Morning Helen Jayne
Thank you for taking the time to leave us a 5* review.
We really appreciate you kind words & we are so pleased to hear you are happy with the service provided. We look forward to you shopping with us again in the future.
Kindest Regards
Sharon.
Dreadful attitude to customer service
I have just come off the phone enquiring about delivery of an item. The woman I spoke to was unhelpful and dismissive. Sounded bored and disinterested. Very flippant. Once the item arrives (hopefully) I shall not be using them again.
25 November 2022
Unprompted review
Reply from Magrigg
Good Morning Barbara Anderson
Thank you for taking the time to leave us a 1* review.
I am sorry to read that you feel you haven't received such poor customer service. It is never our intention for any of our customers to feel that way.
We are very fortunate to have a very hard working, dedicated team to answer all enquiries to the best of their abilities & at this time of year especially, it can be challenging. I really hope your item is delivered to you soon, please do not hesitate to get in touch if it doesn't & I will do my very best to assist.
Kindest Regards
Sharon.
Very unreliable and they will steal your money.
I waited in for my parcel to arrived only later find out it had been delivered else where. The company has been so unprofessional and i want my money back.
11 November 2022
Unprompted review
Reply from Magrigg
Good Afternoon Dominic Schofield
Thank you for taking the time to leave us a 1* review.
I am so sorry to read that you feel you have received such appalling service. However After looking into to you order & speaking to my colleague who I believe you spoke to you on Sunday, the upmost has been done to try & assist you. I do agree that your parcel being delivered by our chosen courier company to another address is extremely annoying, but my colleague has been working with them in trying to retrieve your parcel to get it redirected to you & an investigation has been opened. As soon as we have any further information we will of course been in touch straight away.
Kindest Regards
Sharon.
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