Magnolia Box Reviews 

466
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Many people enthusiastically praise the exceptional product quality, beautiful custom framing options, and the vast selection of available art pieces. Consumers consistently mention that items arrive securely packaged while customer service representatives remain extremely helpful, friendly, and responsive. However, some customers also noted occasional problems regarding delivery services, including unexpected shipping delays and tracking difficulties. A few reviewers experienced late arrivals or missing packages caused by external couriers rather than internal business operations. Others mentioned minor inconveniences such as extended delivery times during busy seasonal periods or courier communication hurdles.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and craftsmanship... See more

Quality

Reviewers highlight positive aspects of quality, expressing deep satisfaction with the products. Consumers... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt shipping and well-packaged... See more

Service

Reviewers mention positive feedback about service, noting it is reliable, professional, and first-class all... See more

Customer service

Clients share positive opinions on customer service, highlighting professionalism, care, and a first-class... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A particularly good quality print arrived quickly. The carefully rolled copy of a painting was in perfect condition on good quality paper. The website was informative and easy to use. I was able to or... See more

Rated 5 out of 5 stars

I hadn't used Magnolia Box before and needed an important gift in a hurry. My whole experience was brilliant - easy to use website, products that I wanted, good value for money. Despite my order comin... See more

Rated 5 out of 5 stars

Prompt service, quick delivery with notifications of every step and also didn't bump up delivery charges when we put in our address which is one of the british islands and a lot of companies deem as b... See more

Rated 5 out of 5 stars

It's been wonderful over the years knowing I can always find an excellent framed print of a painting I've been looking for but recently the courier company (I'm sure you know which one...!) let me dow... See more


Company details

  1. Home Goods Store
  2. Art Gallery

Written by the company

A huge collection of art, affordably priced and expertly crafted into beautiful, tailor-made prints that turn your house into a home.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

466 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(466)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What great personal customer service…

What great personal customer service this company provides! Not only is the selection and quality of prints and display/framing options fantastic and competitively priced, but they really do go the extra mile to ensure a first class customer experience! Products are excellently put together and hand finished. Shipping is speedy and efficient. The finished product does not disappoint, and overall customer experience is second to none. This is most definitely a company you can trust.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

And again … wow!

And again! Wow! Another print almost a year later of excellent quality. This time canvas in floating frame. Just superbly handled, put together and shipped. Thank you! (NB: you might just want to tell your shippers—in this case FedEx—not to rip the box it came in

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. There was a slight hiccup with the delivery, by Royal Mail and my item was damaged. I contacted the company and they took care of it straight away. Offered a replacement or refund. It was handled, professionally, efficiently and friendly, absolutely no hassle . An extremely pleasant shopping experience and I am delighted with my purchase.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

Was trying to find a decent copy of a portrait for my son's Christmas present and the National Gallery shop has taken off the exact image I wanted. MY printer wasn't up to the job and my son was VERY specific about the precise portrait he wanted.

Googled the flip out of it and stumbled across this site. The exact portrait was available, the price was very reasonable, so I bit the bullet and placed an order. I don't normally use sites that I have never heard of nor visited before, so this was very out of the norm for me - but I am so glad I did.

The picture arrived wrapped in tissue paper, sealed inside the BIGGEST cardboard tube I've ever seen; was a bit concerned I'd gone and somehow bought the wrong size, but it's just to keep the paper safe and it's a heck of a lot easier to get out of the tube without crushing or tearing the edges.

The paper is of great quality, the image is beautifully reprinted and it fits comfortably inside an A4 picture frame with some white paper behind to serve as filler.

I'm genuinely very pleased and happy - considering my son's love of portraiture, I will be definitely using this service again.

25 October 2025
Rated 5 out of 5 stars

Great service

Great service. High quality prints that arrived quickly. I have used Magnolia Box before and can highly recommend them.

23 October 2025
Rated 1 out of 5 stars

Cropped the figure of Christ from Tudor Masterpeice!

This art website is offering for sale a classic masterpiece of art that has it's important symbolism cropped out. Why?
I was browsing my favourite painting "The Ambassadors 1533" by Hans Holbein when I was absolutely horrified to discover the left hand side of the art on their page has an image of the Crucified Christ cropped out. I really hope this is simply down to the page parameters being set wrong.
The figure of the Crucified Christ is one of the main symbols of this work, which represents the deep divisions between Catholics & Protestants at the time of the Reformation.
I tried to email them to ask about this but their shop magnolia email is no longer working.
I will never buy art from a website that appears to crop beautiful, classical art work.

23 October 2025
Unprompted review
Magnolia Box logo

Reply from Magnolia Box

Hi Victoria, thank you for bringing this to our attention. The cropping you've noticed is simply due to the aspect ratio requirements for framed prints, which need to fit standard square frame sizes. If you look at our poster prints and greeting cards for The Ambassadors, you'll see the complete artwork including the crucifix detail you mentioned. We offer the full composition wherever the product format allows.

We're sorry you had trouble contacting us – our email is definitely working and we'd have been happy to explain this directly. If you'd like to discuss this further or have any other concerns, please do get in touch at shop@magnoliabox.com.

Rated 5 out of 5 stars

Great Customer service

I ordered a lovely print to be framed and sent and settled down to wait for it. Unfortunately when it turned up it was damaged on the corner. I was really disappointed and afraid I was going to have problems sorting it out but the customer services were brilliant. I sent them a photo and they got back to me straight away to offer either a full refund or to have the ordered repeated. The test of a good company is how it deals with problems and Magnolia Box have been outstanding and it wouldn't hesitate to use them again or recommend them

4 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and service.

Firstly the site was easy to use with a great choice of art from many artists. It was difficult to choose one but an absolute pleasure too. My choice arrived as promised beautifully wrapped. I am delighted with it. I strongly recommend Magnolia Box.

27 July 2025

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