MAGNETIPS™ Reviews 94

TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

These look amazing, but when we opened ours they had already dried out. We had already ordered refills so opened them straight away, within a month of barely being used these too had dried out. Real... See more

Company replied

Rated 1 out of 5 stars

Received as a Christmas present and had my first try today. The majority of the pens are dry and unusable, very disappointed. Going by other recent reviews, this appears to be a common issue, which... See more

Company replied

Rated 5 out of 5 stars

Such a fantastic idea & this is my first (refill) purchase (first bought the base package 2 years ago!). It’s such a versatile product, however the colours are a bit limited (would like to see mote m... See more

Rated 2 out of 5 stars

Honestly, slowing shipping ever. I made my purchase on November 19th - it didn't ship from you until the beginning of December, and I still haven't received it. I'm hoping the new gel pens are better... See more

Company replied

Company details

  1. Electronics & Technology

Information provided by various external sources

Each one of our unique colouring pens contains two powerful magnets, allowing them to attract one another, and become the centrepiece of your desktop!


Contact info

1.8

Poor

TrustScore 2 out of 5

94 reviews

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1-star

No history of asking for reviews

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Rated 3 out of 5 stars

Not worth the price

I was very excited about Magnetips. The pens are ok, but a little overpriced. They are not the best quality of pens for the price. The gel colors are beautiful but I was expecting fineliners like originally advertised. They are fine, but I wouldn't recommend them to anyone else or buy them again.

10 April 2019
Unprompted review
Rated 5 out of 5 stars

Thank you for taking care of your customer!

I originally backed magnetips prior to them being brought to market. Randomly the ink in all but two of the refills dried up. I contacted them and they replaced them immediately. From the time I placed the order to replace the refills to the time they actually were at my door was less than 4 days (and over a weekend)! Thank you for taking care of your customers. I will continue to purchase refills for the pens/markers. They come in a good array of colors and they are bright, bold and full of color. So far I haven’t had fading issues or bleeding either.

2 April 2019
Unprompted review
Rated 2 out of 5 stars

Got the set of these ... dissapointing ...

Got the set of these ... as a gift ... all dried up ... opened the refills to give a try - these are dried as well ...

Not especially happy ... had to smile through gritted teeth and tell the giver - yeah love them - as didn't want to dissappoint them ...

and yeah they are cool ... but yet to see them working ... so not so happy - that my friend wasted their money ...

2 Stars - would have been more as concept is cool ... but if they don't work as pens seems a bit pointless ...

1 April 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Hello there,

So so sorry to hear about this and thank you for taking the time to write a review. We would hate for you to feel that our pens are a waste of money - please get in touch with our customer service team directly on this email: hello@magnetips.co so that we can get some replacements out to you.

Kind Regards

Rated 2 out of 5 stars

Hardly any ink comes out

Hardly any ink comes out when you write, I would have guessed they were all dried up already but I haven’t even used them. Pretty bummed out, I have these great looking pens but with this type of function I won’t even be using them.

16 March 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Hi Nikolas,

Thanks for taking the time to write a review, we are sorry to hear you are bummed out.
Please get in touch with our customer service team directly on this email: hello@magnetips.co so that we can assist you further.

Kind Regards

Rated 5 out of 5 stars

Problem with my original order was…

Problem with my original order was immediately resolved. Very considerate company in my experience. The pens themselves are super fun to use. Anticipating the gel version's release.

13 March 2019
Unprompted review
Rated 4 out of 5 stars

The magnets work great

The magnets work great, but for some reason the pen part doesn’t work, and I don’t know if they were damaged. But they do work thought.

11 March 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Hi Terry,

Thanks for getting in touch - please contact our customer service team on hello@magnetips.co as it sounds like we might be able to help.

Thanks again,

Rated 2 out of 5 stars

The pens barely worked at all before…

The pens barely worked at all before the dried out. Terrible ink and longevity, but I did love the concept. I hesitate bying refills, as I would expect them to dry up as well, especially since I have the whole set and won't be using every color very frequently. Too bad, really.

6 March 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Hi there,

Thanks for taking the time to write a review and apologies that you are not 100% satisfied.
We strive to design the best pens we can and sincerely hope we can rectify your dried ink situation before you throw your pen sets in the bin.
Please get in touch with our customer service team directly on this email: hello@magnetips.co so that we can assist you further.

Kind Regards

Rated 4 out of 5 stars

Great pens!

I bought a pack and none of the pens worked but when i emailed them and told then my situation, they gave me 2 packs of refills for free! Very nice i have them now and i'm very happy with the products, thanks

4 March 2019
Unprompted review
Rated 1 out of 5 stars

I’m very disappointed

I’m very disappointed ! I got this pens for my son birthday present but the ink on most of the pens doesn’t work or it’s dry out !

3 March 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Hi Renato,

So sorry to hear about this! Our customer service team has responded to your email, please check your inbox for our response .

Kind Regards

Rated 2 out of 5 stars

Gift gone wrong

I bought these pens as a gift for my girlfriend who is a designer, she is currently living in Bangkok and when she opened them she found it was not possible to write with a single pen. All the ink was dry, these cost a lot of money and are a cool idea but when it is impossible to use them it really makes you feel dissapointed that I bought them as a gift for her and waisted my time bringing them across. Seriously you cannot write with a single pen. The magnet stuff is cool but yeah, what a waste of money. My advice don't buy.

3 March 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Hi Al,

So sorry to hear about this - I can see you have got in touch with our customer service team. Please check your inbox for our message.

Kind Regards

Rated 3 out of 5 stars

Dried out, unusable pens

I bought a full set of magnetips from firebox. When they arrived they were totally dried out and unuseble. Firefox did not ha e any refills to give me as a replacement and told me there was no point in sending out a new set of pens as they would be dried out also.
I then had to place an order for refills with magnetips direct. It has now cost me @£60 for a working set of pens. They most certainly are not worth this amount of money and I would not purchase again.

Update, since posting this review I have been contacted by magnetips and been refunded the cost of the refills.

24 February 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Hi Mandy,

So sorry to hear you are not 100% satisfied with your purchase and thank you for reaching out so we can find a solution for you.
Please check your email inbox for correspondence from our team.

Kind Regards,

Rated 5 out of 5 stars

Great pens

Great pens, even better that they are easily filled once they are used up or dried out. Quick shipping as well!

23 February 2019
Unprompted review
Rated 3 out of 5 stars

Fun idea, needs a bit of work.

While the pens are a unique and clever idea, the pens themselves are not up to par. However, I was pleased with the company's customer satisfaction which is key to a successful company and was offered a free refill packet to replace my unused but dried out inks. I inserted all of the new ink refills but the black refill was dry upon opening. Once again, I will be contacting the company to make things right.

19 February 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Hi Jennifer,

Thanks for your feedback, so frustrating to hear the black pen isn't working! Yes, please get in touch with our customer service team and we will get it sorted.

Kind Regards

Rated 2 out of 5 stars

The pencils was dry.

15 February 2019
Unprompted review
MAGNETIPS™ logo

Reply from MAGNETIPS™

Hi Beatriz,

Thanks for taking the time to write a review.
I can see you have contacted our customer service team with regards to your dried out pens and we have emailed you back about getting a replacement sent out to you.

Kind Regards

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