Magicshineuk Reviews 

218
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional brightness and the impressive, long-lasting battery life of the lights, which significantly improves safety during night rides. Consumers also appreciate the robust build quality, convenient charging options, and practical design features that make daily commuting and outdoor adventures much easier. Some reviewers were not happy with certain hardware components, pointing out that plastic mounts can occasionally snap or break under heavy stress. A few other people also felt that overall product durability could be improved, noting occasional issues with items failing or stopping working after a few months.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional brightness and... See more

Quality

Consumers find quality to be positive, highlighting exceptional brightness, reliability, and robust build... See more

Service

Clients share positive opinions on service, consistently praising the helpful advice and prompt assistance.... See more

Customer service

Users describe positive interactions with customer service, noting that nothing is ever too much trouble.... See more

User experience

People report ambiguous experiences with user experience, highlighting both satisfaction and frustration.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought my Seemee R300 Radar and already almost one year , filling better with protection from behind. In the beginning connection was not possible to work properly, but already 5 months ago problem... See more

Rated 5 out of 5 stars

I Bought a Seemee 300 rear tail light from Magic shine. The light is great and delivery was quick and easy. After a few months the light unfortunately overheated but the customer service was 5 star an... See more

Rated 5 out of 5 stars

Great products ordered when existing purchases had reached the end of their long life with me after plenty of hard use. It has been good to see how the technology has moved on with my recent purchas... See more

Rated 5 out of 5 stars

Magicshine for me are the best bright lights out there with a massive range to choose from. Reliability is great as is battery life and they have a super strong build quality, the only thing that d... See more


Company details

  1. Bike Accessories Store

Written by the company

Since 1999, Magicshine has been focused on outdoor lighting area for 20 years, with the mission to provide high performance lights for professional night time outdoor activities, to keep people safe in darkness.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.5

All reviews

(218)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy transaction and quickly delivered

Easy transaction and quickly delivered. Always great when you are buying stuff and the lights are good as well but pretty poor on answering questions and with no phone number you are left relying on email which is sometimes good and other times just not answered. Yes I have checked my spam!

27 January 2025
Rated 1 out of 5 stars

Poor service

Ordered on 27 January, on 28th I received a shipment notification, on 31st I received an email saying that delivery would not be until around 18 February.

27 January 2025
Unprompted review
Magicshineuk logo

Reply from Magicshineuk

Good afternoon sorry about the delay in shipping, we have now recived this shipment and all products will be sent out today.

Rated 4 out of 5 stars

Great light, does the job!!

Great light, bought the helmet mounting strap too. The mounting strap is easy to fit and secures the light. Light is great and bright. Does what it needs to do. I feel it's probably better suited to a mounting on the bars than the head as it's heavier than I'd like. Probably just a personal preference but I wanted something that could pinch put extra light to pair with another light from MagicShine on my bars

3 January 2025
Rated 5 out of 5 stars

Excellent

Impressive features and design, and great value. This radar light has replaced my Garmin Varia. Good company to deal with.

30 December 2024
Rated 5 out of 5 stars

Saddle bag clip

easy to find the item on the web site. Delivered promptly considering ordered between Christmas and New Year. A well constructed and robust clip that will keep my light safe on the saddle bag

31 December 2024
Rated 1 out of 5 stars

I bought a Magicshine Monteer 8000S

I bought a Magicshine Monteer 8000S. It is a great light but the issue is with the poor quality battery cable. The cables keep failing. I have other MTB lights that I use alongside this and bought at the same time and I've had no issus with their cables. I do not use the lights loads and yet 4 cables have now failed. I've spent around £80 on new cables plus the hassle of a intermittent light at times
I emailed MagicShine distributor UK and they stated that there were quality issues with the cables and that they had now been updated and that I could try wrapping electrical tape around the cable to make it stronger, just what you expect to have to do on a £350+ light!...they have been selling low quality crap.
I asked for a complimentary cable as some good will due to their admitting the cables have been poor quality and I have heard nothing back. The cables they are now selling do look exactly ther sae as the ones I've had so not sure what has changed...if anything.
Lots of great lights out there. If you want to avoid buying a new cable each year and the hassle of your light going out when the connection is lost...avoid MagicShine!!!!!

8 November 2024
Unprompted review
Rated 1 out of 5 stars

No customer service

SeeMee300 not working keeps going off! I have other magicshine lights and did have faith but that has gone now as nobody from support or warranty will respond to my emails!!

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Product turned up on time

Product turned up on time. User instructions poor, too small print. Not obvious how to open remote control and remove the plastic patch that isolates the battery. Light good not sure yet as to whether the phone app will work the light. Lost petzl head lamp same day as bike light delivered! Bugger it! Bad luck

26 November 2024
Rated 2 out of 5 stars

Poor Communication. Prompt dispatch.

Inadvertently placed my order around 8 hrs before free delivery promotion began although goods were not dispatched until the day after. Messaged the company on 23rd explaining and requesting refund of postage costs. As of Dec 2nd, no reply and no refund received. Once before I used their 'contact us' section and received no response to my message then, took it as a one off but now have to consider their customer communication as very poor.

25 November 2024
Rated 5 out of 5 stars

Absolute quality lights 💯%

Purchased for a Christmas gift but I've owned one of these for several years, recently upgraded to the MOH55 Aquila. My advice "Don't think about buying one just do it" you won't be disappointed, sheere quality 💯%

25 November 2024

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