Magicshineuk Reviews 

218
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional brightness and the impressive, long-lasting battery life of the lights, which significantly improves safety during night rides. Consumers also appreciate the robust build quality, convenient charging options, and practical design features that make daily commuting and outdoor adventures much easier. Some reviewers were not happy with certain hardware components, pointing out that plastic mounts can occasionally snap or break under heavy stress. A few other people also felt that overall product durability could be improved, noting occasional issues with items failing or stopping working after a few months.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional brightness and... See more

Quality

Consumers find quality to be positive, highlighting exceptional brightness, reliability, and robust build... See more

Service

Clients share positive opinions on service, consistently praising the helpful advice and prompt assistance.... See more

Customer service

Users describe positive interactions with customer service, noting that nothing is ever too much trouble.... See more

User experience

People report ambiguous experiences with user experience, highlighting both satisfaction and frustration.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought my Seemee R300 Radar and already almost one year , filling better with protection from behind. In the beginning connection was not possible to work properly, but already 5 months ago problem... See more

Rated 5 out of 5 stars

I Bought a Seemee 300 rear tail light from Magic shine. The light is great and delivery was quick and easy. After a few months the light unfortunately overheated but the customer service was 5 star an... See more

Rated 5 out of 5 stars

Great products ordered when existing purchases had reached the end of their long life with me after plenty of hard use. It has been good to see how the technology has moved on with my recent purchas... See more

Rated 5 out of 5 stars

Magicshine for me are the best bright lights out there with a massive range to choose from. Reliability is great as is battery life and they have a super strong build quality, the only thing that d... See more


Company details

  1. Bike Accessories Store

Written by the company

Since 1999, Magicshine has been focused on outdoor lighting area for 20 years, with the mission to provide high performance lights for professional night time outdoor activities, to keep people safe in darkness.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(218)

73 reviews in the last 12 months

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Rated 1 out of 5 stars

Bracket broke on first ride and didn't…

Magicshine bracket broke on first ride and didn't realise until cafe stop, resulting in losing seemee dv
as it don't come equipped to take a lanyard. Not covered by warranty as they said it was excessive force that may have broke it.

1 May 2025
Rated 4 out of 5 stars

Magicshine Tail Light Saddle Bag Clip

The part arrived and has been very useful so far. It means that the rear light has better visibility mounted on the saddle bag. It was previously mounted on the seat post and was fouling on the saddle bag.
My only slight criticism was that it took 3 days from the time of order to receiving an email confirming when the item was going to arrive.
So what I thought would be a 2 day delivery as advertised was really more of a 5 day delivery if you include the time to confirm the order.

1 May 2025
Rated 4 out of 5 stars

I bought the product for a great price

I bought the product for a great price. However, there was no confirmation email and the first information I received was from the Royal Mail stating that there was a delivery from Moorland Distributors which is a different company.

2 April 2025
Rated 5 out of 5 stars

Magicshine SEEMEE 300 - Broken Strap

I bought the SEEMEE 300 from the National Cycling Show last month. It was for my new bike which duly arrived a couple of weeks later. However, on first fitting the seat post mounting strap broke. I suspect a manufacturing deflect as I wasn't applying any great pressure.

Long story short, Nick at Moorland Distribution has been really responsive and a warranty replacement strap was posted the same day as reporting the issue.

11 April 2025
Unprompted review
Rated 4 out of 5 stars

Double check if you’re using a Wahoo!!…

Updating my review of this.
My first review was correct that I bought together the TTA-C out front mount for computer and GoPro beneath, and the Evo 1700SD under mounted front light to fit to the GoPro bracket.
Even though the marketing blurb says the mount is compatible with both Garmin and Wahoo, be under no illusion that if you fit a Wahoo, the mount needs to turn through 90 degrees which also turns the GoPro mount beneath by 90 degrees, meaning your light or camera is then pointing sideways.
After several discussions with Nick at Magicshine he understood and sent out a different mount - the MJ-6536 - which has a fixed GoPro mount beneath, facing forwards, and a Wahoo adaptor for the computer mount above.
Problem solved!

3 March 2025
Rated 5 out of 5 stars

Decent price with a Garmin mount

I bought the Magicshine as I needed a reasonably priced light that could be mounted under my Garmin.
Don't be put off by it's boxy look, this is a cool light. I've used it on those hazy mornings when I need to be seen on rural routes.
I've not used it at night yet but I think it will be great for those rides. And I am yet to have a play with the app.
All in all, if you're after a decent priced light with a Garmin mount then give it a go

24 February 2025
Rated 2 out of 5 stars

Really excellent light badly let down…

Really excellent light badly let down by attachment point on bike.
I commute in a very busy city centre with poor road surfaces and the light never stays in place due to the fitting not designed for a D frame seat post.
These seat posts have been around for a while now & other light manufacturers fittings suit all shapes.
I would have given a much higher rating if this simple design area had worked but currently I cannot even send back for a refund as there is nothing technically wrong with the light or fitting it is just a poor design at the most important contact point.

28 February 2025
Rated 1 out of 5 stars

Order did not arrive and now not responding to emails.

Ordered a bike mount 3 weeks ago. I was charged and even given a tracking number from royal mail (royal mail have not received the parcel). Chased 2 weeks ago and told it's out of stock . Now it's showing back in stock on the website for a number of days . I have sent a few emails this week to find out what's happening/request a refund and got no response. I'd advise to shop elsewhere. I'd rather use small businesses than Amazon but this customer service is very poor.
Updated 7/3/25 I did get an email saying the item was expected soon and asking if I would still like a refund 10 days ago. I confirmed straight away I wanted a refund. Still no refund.

27 February 2025
Unprompted review
Rated 1 out of 5 stars

Light turns off mid ride

Light turns off mid ride, can't get in contact with company massages come back saying appears to be spam

22 February 2025
Unprompted review
Magicshineuk logo

Reply from Magicshineuk

Good afternoon Richard, please email us at Info@moorlanddistributions.com so we can resolve your warrnty issue.

Rated 1 out of 5 stars

Not arrived yet 🫤

29 January 2025
Magicshineuk logo

Reply from Magicshineuk

Good afternoon, we have had a delay in our shipment arriving, we did send out emails to all customers awaiting.. Good news our shipment arrived today.

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