We have used Magic breaks for our Disney vacation multiple times & wouldn't consider booking any other way! They are always quick to respond to any questions & make it super easy to book & make amendm... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Cheryl has been brilliant from start to finish. We had quite a few questions and changes along the way, and she was always patient, clear, and genuinely helpful. She took the time to explain thin... See more
Company replied
Cheryl smith has gone above and beyond building our Disney Orlando holiday package, nothing was too much trouble, very reassuring and extremely knowledgeable and got us the best deal we had to snap it... See more
Company replied
Alex was phenomenal in helping me plan and book my first trip to Disneyland Paris for my family of 5. She was professional, answered any questions and concerns I had especially being a first time trav... See more
Company replied
Company details
Written by the company
Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.
MagicBreaks
Written by the company
- Dear Valued Customer,
- We're proud to deliver consistently great customer service. If you would like tp speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
- Thank you for choosing MagicBreaks.
Contact info
MagicBreaks, Fora, 60 London Wall, London, EC2M 5TQ, London, United Kingdom
- 0330 880 5001
- customercare@magicbreaks.co.uk
- magicbreaks.co.uk
4.6
Excellent
3K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Sent two emails to ask questions but as…
Sent two emails to ask questions but as yet nothing
2 September 2025
Reply from MagicBreaks
Thank you for your feedback. We are sorry for any delays caused by the high-volume after Disneyland Paris released the new season. I can see a team member has replied to your query. We hope you have a magical time!
I am really struggling to get hold of…
I am really struggling to get hold of anyone from magic breaks. I phone the helpline and get a ‘oh it’s not my department’. I email them, and get no response. I sit on the phone line for 40mins and get hun up on. I get referred to another email address which doesn’t even work and kicks my concerns back.
You sit on the chat box for over an hour and nobody is replying. I travel in three days and have urgent enquiries about the fact I have not received all the travel documentation to do so. It’s very frustrating to do any sort of editing a booking, or speak to a human because nobody wants to talk to you after they have taken your money.
I am still sat here 2hours later with no reply from your AI bot and being passed left right and centre with nobody actually talking to me. I would never book with this company again an advise others against it also.
5 September 2025
Unprompted review
Reply from MagicBreaks
Thank you for your feedback. We are very sorry you had trouble contacting us. This was due to the high-volume after Disneyland Paris released the new season. I have been advised that a team member dealt with your query. We hope you have a magical time!
Lack of response
Booked on Tuesday, no response on cals or email from customer service
1 September 2025
Reply from MagicBreaks
Thank you for your feedback! We are sorry for the delays due to the high-volume after Disneyland Paris released the new season. I can see a team member has replied to your query. We hope you have a magical time!
Reply from MagicBreaks
Thank you for your positive feedback! You can view your hotel booking after linking your Disney reference to the app. You can email customercare@magicbreaks.co.uk if you have any trouble with this.
4th time booking with MagicBreaks
4th time booking with MagicBreaks. Fantastic as always. Website easy to use and navigate. Great customer service. I had to contact them and always get back to you within the allocated time. Always recommend to family and friends.
2 September 2025
Reply from MagicBreaks
Thank you for booking with us again! We truly appreciate your continued loyalty. We look forward to booking your next magical break!
Reply from MagicBreaks
Thank you for your great feedback!
Quick and stress free way to book a Disney holiday
Booking was quick and easy and being able to add on extras such as photo pass and transport made it a stress free process. Loved being able to sign up for a reminder when tickets went on sale.
2 September 2025
Reply from MagicBreaks
Thank you for your great feedback! We're delighted to hear you have had a smooth booking experience!
So easy to book and find exactly what I…
So easy to book and find exactly what I wanted. Great service. I also made a mistake and it was rectified easily within 24hrs.
2 September 2025
Reply from MagicBreaks
Thank you for your great review. We're thrilled to hear you are happy with our service!
Reply from MagicBreaks
Thank you for your valuable feedback!
Very busy launch day for the Disney…
Very busy launch day for the Disney Paris bookings. Lisa W. couldn’t have been more helpful and patient. Called me back when she said she would and made the booking easy and straightforward. Excellent customer service and customer experience. I’m already a repeat customer and will continue to use Magic breaks.
3 September 2025
Unprompted review
Reply from MagicBreaks
Thank you so much for your great review! We will pass on your kind words to Lisa. We look forward to booking your next magical break!
Brilliant service
Brilliant service! Highly recommend! The best bit was everything was organised for us from the EuroStar to the transfer from Gare-du-Nord. A driver was waiting for us when we arrived and it was feet up and relax from the moment we set off from London. We were able to check in online for Disney Hotel and head straight to the park. On the day before we were due to head home we got a notification that our Eurostar had been cancelled but MagicBreaks caught the cancellation - contacted me immediately and changed us onto another train and rebooked our transfer! Can you imagine being in Disney and getting a train cancellation and having to phone around trying to sort that out - it would have been hours of hassle but MagicBreaks did it all for us so we didn't have to worry. We felt like VIPS! So so happy we used MagicBreaks!! Totally worth it and wouldn't recommend anything else!
25 August 2025
Unprompted review
Reply from MagicBreaks
Thank you so much for your wonderful feedback! We're delighted to hear you had such a smooth and stress-free experience. We look forward to booking your next magical break!
Easy to book a DLP trip for next year.
2 September 2025
Reply from MagicBreaks
Thank you for your feedback. We look forward to booking your next magical trip!
Quick and easy
Quick and easy. Explained what our package includes and payment needed.
2 September 2025
Reply from MagicBreaks
Thank you for your great review. We're thrilled to hear you have had a smooth booking experience!
Reply from MagicBreaks
Thank you for your great review!
We always book via magic breaks and it…
We always book via magic breaks and it is always flawless
2 September 2025
Reply from MagicBreaks
Thank you for your feedback. We truly appreciate your loyalty!
Reply from MagicBreaks
Thank you for your kind words! We're delighted you have found our website easy to use and enjoyed our great deals!
Reply from MagicBreaks
Thank you for your great review! We're glad you have had a smooth booking experience!
always easy to use and good value
2 September 2025
Reply from MagicBreaks
Thank you for your kind review! We look forward to booking your next magical break!
Managed to get the holiday i wanted…
Managed to get the holiday i wanted without the hassle of waiting to book on the disney site tomorrow. Got an amazing deal
1 September 2025
Reply from MagicBreaks
Thank you for your great review! We're glad you have had a smooth booking experience!
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