I like the products, don't love the pushy nature of the site to get bundles (and often). Also, the rewards program is misleading: you earn points, you get $$ taken off your total, but only up to $20,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like the products.However, they are extremely expensive.I was on a subscription renewal and sometimes would lose track of product being sent to me and charges taking place by surprise.
Company replied
I have been using get dreamy for 6 months or so and I have also had Gastric Sleeve surgery 5 years ago. With having the surgery I had alot of loose skin, and with get dreamy in was able to tighten th... See more
Company replied
First time purchasing products from this brand; I wasn't a fan of the skin-tightening product. It has a really disgusting, potent smell, which put me off using it. I also didn't see any initial resu... See more
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Company details
Written by the company
With MAËLYS, your body will get the attention it deserves. Here’s why: We take science seriously, and it looks like you do, too! We create products that are clinically tested and packed with powerful, hyper-targeted ingredients to deliver real, visible results.
Contact info
251 Little Falls Dr, 19808, Wilmington, United States
- customerservice@maelyscosmetics.com
- maelyscosmetics.com
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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The product burned when I asked to…
The product burned when I asked to cancel they would not and they kept shipping to me against my authorization then offered me store credit. Um no that is stealing.
1 February 2025
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
I really like their collagen and biotin…
I really like their collagen and biotin supplement. It tastes good and it actually works. It took a couple of months to notice the difference, but now I can see new regrowth all around my hairline!
24 January 2026
Unprompted review
Reply from MAËLYS
That is such an exciting update! ✨ We're so glad you stuck with it, as supplements really do their best work with a little time and consistency. Plus, it’s a total win that it tastes great too! 💖
Reply from MAËLYS
That’s exactly what we aim for! We know your time is valuable, so we’re happy to hear our team provided a prompt, clear, and friendly experience. 💖
Maelys has gr8 products
Ive tried 4 products from Maelys due to their exceptional costumer service. B-Tight &Get Dreamy work well if your consistent. Seen some improvement with crepe skin using Get-Taut. Customer Service gave me full size product over a minor misunderstanding \o/ Im trying B -THIC bc of it. They really try to make sure you get the right product for you & are happy with it. So far it smells lovely. Maelys has gr8 products.
15 January 2026
Unprompted review
Reply from MAËLYS
That is such a wonderful story! ✨ We truly believe that our relationship with you is just as important as the products themselves, so we're thrilled our customer service team was able to turn a misunderstanding into a win for you. Consistency really is the magic ingredient, and we’re so glad you’re already seeing those results! We can't wait to hear how your journey with B-THICC goes. 💖
Great Products
I have been using maelys for over a year, really great products.
23 January 2026
Unprompted review
Reply from MAËLYS
So glad you love it! 😍 We’re honored to be a part of your daily routine.
Reply from MAËLYS
That’s such a powerful word to describe your journey! ✨ We are absolutely thrilled that you’re having a phenomenal experience with us. 💖
Reply from MAËLYS
It’s wonderful to know you’ve had such a positive experience with our team! ✨ Providing very good service is a top priority for us. 💖
Great products and customer service!
Great products and customer service!
22 January 2026
Unprompted review
Reply from MAËLYS
We're so glad you're happy with both our products and our service. Thanks for the feedback! 😊
Good Skincare Here...Come on in!
I rack up some pretty good points at Maelys that helps me afford more. Now I just need more space!
19 January 2026
Reply from MAËLYS
We love that you’re making the most of those loyalty points to stock up. 💗
Started with the get dreamy and the…
Started with the get dreamy and the body spray love them both then started using the face serum I saw results pretty immediate
22 January 2026
Unprompted review
Reply from MAËLYS
It's incredible that you saw such immediate results! ✨ We’re so glad you’re loving your MAËLYS goodies! 💖
Everything I've tried had worked very…
Everything I've tried had worked very well. I'm very satisfied with all the products.
10 January 2026
Unprompted review
Reply from MAËLYS
We're so happy to hear that everything you've tried has lived up to your expectations! ✨ Being fully satisfied with your results is exactly what we aim for. 💖
Good products, but pricey
I really like the products.However, they are extremely expensive.I was on a subscription renewal and sometimes would lose track of product being sent to me and charges taking place by surprise.
1 December 2025
Unprompted review
Reply from MAËLYS
We're glad you like our products, but we understand the concerns regarding price & subscription timing. Our team is always ready if you need help managing your shipments! 🌸
I love these products
I love these products! So worth it! My legs are so smooth for the first time in my life!
21 January 2026
Unprompted review
Reply from MAËLYS
That is such an amazing feeling! We are so happy that you’ve found the smooth skin you’ve always wanted. There’s nothing like that first-time glow. 💖
Reply from MAËLYS
That’s exactly what we love to hear! 😍 It’s our goal to make sure both our team and our products deliver the results you deserve. 💖
I love everything from Maelys
I love everything from Maelys. My orders come fast. The overnight toning whip is my favorite. The smell and texture make it my favorite lotion. I want them to make a daytime version without magnesium.
21 January 2026
Unprompted review
Reply from MAËLYS
We're so happy to hear GET-DREAMY is your favorite! ✨ We love the idea of a daytime version too. I'll be sure to pass that suggestion along to our team! 💟
I love Maelys Get Deamy
I love Maelys Get Deamy! My skin looks smoother and it smells wonderful!!! I will keep using it.
22 December 2025
Unprompted review
Reply from MAËLYS
It’s so wonderful to hear that GET-DREAMY is a favorite! 💖 We love that it’s helping your skin look smoother and that you’re enjoying that amazing scent. 🌸
Maelys have an Amazing products 😍 I…
Maelys have an Amazing products 😍 I love everything I've tried . I can't afford to keep everything that I've tried but Thr mousse that becomes oil is a deal breaker for me 100 % gonna keep using it. It hydrates the body so well 😍 without feeling oily. AMAZING 👏 customer service too. Would give 💯 🌟
22 January 2026
Reply from MAËLYS
That is such a glowing review! ✨ We truly appreciate your kind words about our customer service too! 💖
Products are amazing
Products are amazing. I use most of them. Customer Service is exceptional.
22 January 2026
Unprompted review
Reply from MAËLYS
It is so wonderful to hear that you've made our products a staple in your routine! We take great pride in our customer service, so knowing they've been exceptional for you truly makes our day. 💖
Amazing service and products
The priducts are shipped in amazing time. The products keep your skin soft, crepe free and youthful.
22 December 2025
Unprompted review
Reply from MAËLYS
We're so happy to hear that your orders are arriving quickly! It’s wonderful to know the products are helping you keep your skin soft, smooth, and youthful. 💞
I can not rave about it enough
I can not rave about it enough. Unfortunately I had an accident the first of the year and I am unable to re order my favorites right now. More unfortunately I can already notice my skin not very happy about it. Hopefully soon I will be in a position to
Make my purchases again. But these products are the absolute best I have ever used. Everyone noticed when I started using them. Love everything about this company.
22 January 2026
Unprompted review
Reply from MAËLYS
I am so incredibly sorry to hear about your accident. We are sending you so much love and wishing you a very speedy recovery. It’s truly the best compliment that everyone noticed your results, and we can’t wait to have you back when the time is right. Your skin will be waiting for its favorites! 🌸
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