I like the products, don't love the pushy nature of the site to get bundles (and often). Also, the rewards program is misleading: you earn points, you get $$ taken off your total, but only up to $20,... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like the products.However, they are extremely expensive.I was on a subscription renewal and sometimes would lose track of product being sent to me and charges taking place by surprise.
Company replied
I have been using get dreamy for 6 months or so and I have also had Gastric Sleeve surgery 5 years ago. With having the surgery I had alot of loose skin, and with get dreamy in was able to tighten th... See more
Company replied
First time purchasing products from this brand; I wasn't a fan of the skin-tightening product. It has a really disgusting, potent smell, which put me off using it. I also didn't see any initial resu... See more
Company replied
Company details
Written by the company
With MAËLYS, your body will get the attention it deserves. Here’s why: We take science seriously, and it looks like you do, too! We create products that are clinically tested and packed with powerful, hyper-targeted ingredients to deliver real, visible results.
Contact info
251 Little Falls Dr, 19808, Wilmington, United States
- customerservice@maelyscosmetics.com
- maelyscosmetics.com
3.4
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their Prompt Response to emails
4 February 2026
Unprompted review
Reply from MAËLYS
Thank you for your feedback! We appreciate it. 😊
Toning whip
I bought their try before you buy whip and used all of it. They say that it takes 30 days to notice any difference in their ad but if you don’t send it back before three weeks, then they charge you $52. So they don’t even give you the time to try the product as they claim. On top of that after using it for 30 days I noticed zero difference, it’s a waste of money.
8 August 2025
Unprompted review
Reply from MAËLYS
We apologize for any inconvenience! Our Try Before You Buy option lets you experience our products without upfront payment. A non-refundable $5 shipping fee is charged at checkout, and you have 21 days to decide if you'd like to keep the items. If you choose to keep or exchange them, the payment will be processed automatically at the end of the trial period. If not, you can return the products within the 21-day window to avoid any charges. Please don’t hesitate to reach out if you have any further questions!
Extremely Disappointed
I had a monthly subscription, paying over $100, with Maely’s. I would also order other products too. As a customer, you will receive many requests from them asking you to review their products for $15 off a future purchase. After taking the time to write the review, you WILL have problems receiving your discount code. This happened twice with me. The discouraging part is getting help from them. This last time, I had items in my cart (over 45 days) waiting for a discount code to use from my reviews. Countless emails were sent. No responses from them. Responses from them with codes that don’t work. Their final solution? I was told to place my order and they would issue a refund. I can’t trust them to answer my emails in a timely manner. Or do what was clearly stated for the reviews I wrote. This is not a company who places customer service high on their priority list. I would think a company would not want to lose their monthly paying customers over discount codes. But that’s exactly what happened in my situation.
4 February 2026
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
We’ve reached out to you privately to provide more information and assist you further.
In the meantime, please don’t hesitate to reach out if you have any additional questions or concerns — we’re here to help in any way we can.
Love Maëlys it really does work.
12 November 2025
Reply from MAËLYS
Thanks for the feedback, we love you too! 😍💖
I love the products
I love the products, when I don’t it’s easy to cancel a subscription.
31 January 2026
Reply from MAËLYS
That’s exactly how it should be! 💜 We want you to love everything in your routine, but we also believe that managing your beauty stash should be stress-free. We're glad to hear you find the subscription process easy to navigate. 🥰
I do love “Get Dreamy”
I do love “Get Dreamy” It feels great after a shower right before bed. My skin feel great!
30 January 2026
Reply from MAËLYS
There is nothing better than that fresh-out-of-the-shower feeling paired with GET-DREAMY! ✨ It’s the perfect way to end the day and wake up with skin that feels incredible. 💖
I wanted to return the last 2 products…
I wanted to return the last 2 products oli received and you made it almost impossible to return them. Wouldn't give me the proper information to send products back. Im keeping them and will pay but I am canceling and never ordering again.
9 January 2026
Reply from MAËLYS
We apologize for any inconvenience you may have experienced regarding the return of your recent purchase. We understand how frustrating this situation can be and are committed to resolving it promptly.
We have sent you a return label. If you do not receive it or encounter any further issues, please let us know, and we will ensure you have everything you need to complete your return. Please do not hesitate to contact us for any other concerns.
All Round Great Stuff!
Customer service, the check-ins, the products, the quality, the packaging, the results! All A+
30 January 2026
Unprompted review
Reply from MAËLYS
We couldn’t ask for a better review. From the first check-in to the final results, we’re so glad every part of your MAËLYS experience has been top-tier. 💖
I have subscriptions so I keep…
I have subscriptions so I keep receiving “Get Dreamy” and “Booty Lift” and it’s working, but I haven’t been on the booty lifting cream long enough. I would definitely recommend these 2
30 January 2026
Reply from MAËLYS
That’s a winning combination! ✨ It’s great to hear you’re already seeing results with your routine. 💖
Ongoing results …
I continue seeing changes to my thighs and upper arms. This product is amazing
16 January 2026
Reply from MAËLYS
That is fantastic news! ✨ Seeing those visible changes on your thighs and upper arms is such a rewarding feeling. We're so glad the products are delivering those 'amazing' results for you! 💖
Dont buy this stuff it doesn't work
Dont buy this stuff it doesn't work. Then when I tried to return after my trial they purposely ignored me until the return window ran out. Then when they finally responded They said I chose to keep it when I didnt. Also the chat is a joke and only tells you that they will escalate. No real help. DON'T BUY THIS SHITT!!!
30 January 2026
Unprompted review
Reply from MAËLYS
We sincerely apologize for the difficulties you’ve experienced with your order.
It’s always our goal to ensure every customer feels valued and completely satisfied with their experience.
As a valued customer, we want to make it up to you, kindly share with us the order number by sending us a message at customerservice@maelyscosmetics.com, and we will look into the matter for you further.
Disappointed
I've been eyeing this cream for a while, but when I saw it on sale at my local Shoppers Drug Mart, I snatched it up. I used the B Tight cream twice a day. It gave a warm, tingling feeling, but nothing too intense. However, I didn't see the results I was hoping for, or what the positive reviews on other websites suggested.
I think this cream is super expensive, especially since it doesn't deliver on its promises.
I've tried Palmer's (Cocoa Butter Formula) cream, and that one works way better and is also cheap.
Seriously, save your cash.
1 January 2026
Unprompted review
Reply from MAËLYS
Thank you for taking the time to share your honest feedback. We’re truly sorry to hear that B-TIGHT didn’t deliver the results you were hoping for, especially after giving it a fair try.
While many customers do experience visible results, we understand that skincare can work differently for everyone, and we never want anyone to feel disappointed with their purchase—particularly given the investment. Your comments about price and performance are completely valid and have been shared with our team for review.
We appreciate you giving our product a chance and sharing your experience openly. If you’re ever open to it, our customer care team would be happy to look into your purchase and see if there’s anything we can do to help.
Thank you again for your feedback—it helps us continue to improve.
Everything was perfect
Everything was perfect . All representatives I’ve had contact with were just awesome ! Thank you so much ! Love your products!
20 November 2025
Reply from MAËLYS
That makes us so happy to hear! ✨ We take huge pride in our team, so knowing every representative you’ve spoken with was awesome truly means the world to us. Thank you for the love and for being a fan of our products! 💖
My experience is always great both…
My experience is always great both products and customer service experience.
For now, I’m pausing any purchases due to personal reasons.
Keep up the great work everyone!
Date of experience is estimated, for sure you can see that on your end.
5 August 2025
Reply from MAËLYS
We truly appreciate the kind words and the encouragement! ✨ It’s wonderful to hear that both our products and our team have made such a great impression on you.
We completely understand needing to take a pause for personal reasons. We'll be right here and ready to help whenever you're ready to jump back in. Thank you for being such a wonderful part of the Maelys community! 💖
Please stop all orders I don’t need…
Please stop all orders I don’t need anymore I will get it at Ultra when I need it please do not charge me anymore
Thank You
Peggy Menikheim
27 January 2026
Reply from MAËLYS
Hello Peggy, we completely understand and can definitely help you with that! ✨ We’re glad to know you'll still be picking up your favorites at Ulta when you need them. We’ve reached out via email, please check your inbox for a message from our support team. 😊
Great customer service and products!
Awesome customer service and they are so generous with coupons and codes and getting reward points for whatever you buy to keep being able to purchase their products and also being able to try more products!! Thanks guys!!
29 January 2026
Reply from MAËLYS
We love hearing that! ✨ It’s so important to us that you feel rewarded for your loyalty, and we’re thrilled those coupons and points are helping you build your ultimate MAËLYS collection. Have fun exploring even more of our lineup! 💖
Reply from MAËLYS
We are sorry to hear that your order wasn't a good match for you. It's important to remember that like any other cosmetic product, it works differently for each individual based on skin condition, sensitivity, and type, with that, I will make sure to forward your experience to our management team so that we can do further research and develop a more effective product for a larger group.
Thank you very much and have a nice day!
Reply from MAËLYS
We are so glad you’re loving both the products and the support from our team. Thank you for being part of the MAËLYS family! 💖
Reply from MAËLYS
We are sorry to hear that your order wasn't a good match for you. It's important to remember that like any other cosmetic product, it works differently for each individual based on skin condition, sensitivity, and type, with that, I will make sure to forward your experience to our management team so that we can do further research and develop a more effective product for a larger group.
Thank you very much and have a nice day!
Very Satisfied!
Been using Maelys since late September and have remained constant. I am very satisfied! Just starting the newer products like Re-Start, so I’ll be back with more reviews!
26 January 2026
Reply from MAËLYS
Consistency is definitely the key to seeing those results! ✨ We are so happy to hear you've been loving your journey. We can't wait to hear what you think of RE-START once you’ve had some time with it. Definitely come back and give us the scoop! 💖
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