speedy despatch, very good stock range including hard to find items. My only gripe is no phone line to be able to ask technical details or get a swift resolution in case of issues with delivery. There... See more
Company replied
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See what reviewers are saying
Product has arrived within specified timeframe. unfortunately, it got damaged in transit. Was going to call through to notify but there is no number to call. Instead had to email over..... Repla... See more
Company replied
Bead spinner, 13 days after order no sign and no replies to several emails despite despatch being said same day as order. Finally arrived but was not perfect, have had to “butcher” it a bit to spin sm... See more
Company replied
Excellent quality disk cutter. I have used this several times already and the cut is precise with little finishing needed. Excellent price too when compared with leading brands. I highly recommend th... See more
Company details
Written by the company
Born in 2015 from a passion for craft and quality, Maddisons of Durham is a small, independent supplier of jewellery-making tools and equipment — trusted by silversmiths, students, and studio makers across the UK. We’re a close-knit team (humans, dogs, and one endlessly curious Bengal cat), dedicated to offering friendly, down-to-earth service with a personal touch. Everything we stock is carefully handpicked with makers in mind — from trusted staples like Durston, ImpressArt, and Beadsmith to specialist gems such as Thompson Enamels, GreenLion tools, and the complete Fretz collection. We work hard to match big-brand prices wherever possible, so you can invest in top-quality tools without stretching your budget. Whether you’re just starting out or deep into your making journey, we’re here to help you find the right tools for the job.
Contact info
Unit 6 Newport Way, Cannon Park, TS1 5JW, Middlesbrough, United Kingdom
- 01642 058107
- info@maddisonsofdurham.co.uk
- maddisonsofdurham.co.uk
4.0
Great
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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A good source for watch supplies
Maddisons had the items I couldn't find easily anywhere else. Good prices and service
6 February 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
Speedy and efficient service
30 January 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
The saw purchase arrived very quickly…
The saw purchase arrived very quickly after placing order. Once arrive I was I'm pressed with the quality of the product as well. Thankyou
2 February 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
Quick delivery, good products
Quick delivery. Very good range of products. Good to have a local supplier.
31 January 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
Fantastic items and service
2 February 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
Excellent service
Great service.. super quick and was a bargain to.. excellent info and communication and will definitely be using again in the future… also speed the word of their company on one of the biggest g shock groups worldwide
26 January 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
Fortuitous find
Great value for money with honest description and no hype. Excellent delivery time and cost. Good site to navigate. All in all a very lucky find in the present climate.
26 January 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
Great service
Great service and fast delivery and the products are good quality at a good price.
14 January 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
Excellent service great tools and good…
Excellent service great tools and good prices. Highly recommend Maddisons
24 January 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
My original item must have got lost in the post
My original item must have got lost in the post. After waiting for over a month, I decided to email yourselves and soon afterwards received an email from Dianne. She was polite, efficient and resolved the matter immediately. I've now received the item and am very happy with.
16 January 2023
Reply from Maddisons of Durham
Hello,
Thank you so much for your order and for taking the time to leave us your review! I will pass your kind feedback over to Dianne.
Kindest regards,
Beth
Good customer service but slow despatch
Very obligingly held my order to post when I returned from being away then when I said I was ready to have it shipped there was a delay because there was miscommunication in the process , and shipping took ages , but I will be a repeat customer and I was pleased with the item .
9 January 2023
Maddisons... A great company to do business with!
Maddisons were swift in sending my goods (next day) they were well packed and their website is easy to use. A fab company to do business with. I'm a very happy customer.
19 January 2023
Quick delivery and professional
11 January 2023
The product is of incredible poor…
The product is of incredible poor quality. The cheapest plastic possible, for a 38GBP sales prices, could not have cost more than 1GBP to produce. The travel case is better quality. Everything about this product is JUNK!
16 January 2023
Reply from Maddisons of Durham
Good morning Howard,
I am so sorry to hear that you are unhappy with the product. We always encourage customers to reach out via email if they are unhappy with a product. We offer free returns.
I have just looked at the Carson CP-45 and can see that it does have positive reviews online. I don't recall another complaint about any of our Carson range.
Again, I do apologise this doesn't meet your expectations. Please reach out if you wish to return the product.
Warm wishes,
Hannah
Fast delivery and products as described
13 January 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for taking the time to leave us feedback. Please reach out if you need anything else.
Warm wishes,
Hannah
Fast delivery great product thank you.
3 January 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. Reach out if you need anything else.
Best wishes,
Hannah
Great service
12 January 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for taking the time to leave us feedback. Please reach out if you need anything else.
Warm wishes,
Hannah
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