speedy despatch, very good stock range including hard to find items. My only gripe is no phone line to be able to ask technical details or get a swift resolution in case of issues with delivery. There... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Product has arrived within specified timeframe. unfortunately, it got damaged in transit. Was going to call through to notify but there is no number to call. Instead had to email over..... Repla... See more
Company replied
Bead spinner, 13 days after order no sign and no replies to several emails despite despatch being said same day as order. Finally arrived but was not perfect, have had to “butcher” it a bit to spin sm... See more
Company replied
Excellent quality disk cutter. I have used this several times already and the cut is precise with little finishing needed. Excellent price too when compared with leading brands. I highly recommend th... See more
Company details
Written by the company
Born in 2015 from a passion for craft and quality, Maddisons of Durham is a small, independent supplier of jewellery-making tools and equipment — trusted by silversmiths, students, and studio makers across the UK. We’re a close-knit team (humans, dogs, and one endlessly curious Bengal cat), dedicated to offering friendly, down-to-earth service with a personal touch. Everything we stock is carefully handpicked with makers in mind — from trusted staples like Durston, ImpressArt, and Beadsmith to specialist gems such as Thompson Enamels, GreenLion tools, and the complete Fretz collection. We work hard to match big-brand prices wherever possible, so you can invest in top-quality tools without stretching your budget. Whether you’re just starting out or deep into your making journey, we’re here to help you find the right tools for the job.
Contact info
Unit 6 Newport Way, Cannon Park, TS1 5JW, Middlesbrough, United Kingdom
- 01642 058107
- info@maddisonsofdurham.co.uk
- maddisonsofdurham.co.uk
4.0
Great
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
small problem but dealt with quickly to…
small problem but dealt with quickly to resolve
16 February 2023
Unprompted review
Bargain price and very speedy delivery
13 March 2023
Reply from Maddisons of Durham
Hello,
Thank you so much for your order and for taking the time to leave us your review! We dispatch all orders placed before 2pm on the same day so they can reach our customers as soon as possible.
Kindest regards,
Beth
Reply from Maddisons of Durham
Hello,
Thank you so much for your order and for taking the time to leave us your review! I am pleased to hear our prices are well matched.
Please get in touch if we can help with anything else.
Kindest regards,
Beth
Rapid service
13 March 2023
Reply from Maddisons of Durham
Hello,
Thank you for your kind review! Please let us know if we can help with anything else.
Kindest regards,
Beth
Reply from Maddisons of Durham
Hello,
Thank you so much for your order and taking the time to leave a review, we really appreciate this!
Kindest regards,
Beth
Great product and fast shipping
Great product and fast shipping. Packaging needs to be a bit better as parcel was ripped open in several places. Luckily contents still intact.
1 March 2023
Reply from Maddisons of Durham
Hello,
Thank you for your order and for taking the time to leave us your kind review. I'm so sorry to hear the packaging was a little damaged and we will definitely look at how we can improve this in case parcels aren't handled well during transit.
Please get in touch if we can help with anything else.
Kindest regards,
Beth
Reply from Maddisons of Durham
Hello,
Thank you for taking the time to leave us a review!
Please get in touch if we can help with anything else.
Kindest regards,
Beth
Reply from Maddisons of Durham
Hello,
Thank you very much for ordering with us and for your kind review, we really appreciate this!
Please get in touch if we can help with anything else.
Kindest regards,
Beth
The ordering process was very easy and…
The ordering process was very easy and fast. The delivery schedule was kept and the items were not disappointing
27 February 2023
Reply from Maddisons of Durham
Hello,
Thank you so much for your order and for taking the time to leave us your review!
Please get in touch if we can help with anything else.
Kindest regards,
Beth
Good choice of products
Good choice of products, good prices, well packed and quick delivery.
27 February 2023
Reply from Maddisons of Durham
Hello,
Thank you so much for leaving such a lovely review! We hope you will visit us again in the future.
Please get in touch if we can help with anything else.
Kindest regards,
Beth
Reply from Maddisons of Durham
Hello,
Thank you so much for your order and for taking the time to leave us your review!
Please get in touch if we can help with anything else.
Kindest regards,
Beth
Poor Quality
I bought a few items for removing and altering watch straps. I thought the items were of very poor quality, part of it was a set of about 8 I think maybe two of them were straight and with very low quality tips. I won’t buy from them again.
23 February 2023
It’s been more than 2 weeks since I…
I had to be patient for my first order, but I was then advised by MoD that one of the items wasn’t in stock hence the delay. Average company, could do better.
13 February 2023
Unprompted review
Quick service and quick delivery
16 February 2023
Easy website good price swift delivery
Easy website good price swift delivery
Well done!
24 February 2023
Reply from Maddisons of Durham
Good afternoon,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
Delivery took long
Delivery took long, and I think this company is a dropshippers. My order came from China. I hadxto pay a lot ofcextraxfees.
18 February 2023
Reply from Maddisons of Durham
Good morning,
I am so sorry that the item took so long to arrive. There was a recent cyber attack on the Royal Mail which affected international deliveries.
However, I can assure you that the item did not come from China and that we do not dropship. Everything we have is stocked inside our warehouse apart from a few larger Durston items.
Please reach out if you need anything else.
Best wishes,
Hannah
Swift processing
13 February 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
Item was as described,next day delivery…
Item was as described,next day delivery very prompt,well pleased with the product.
15 February 2023
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
Reply from Maddisons of Durham
Good morning,
Many thanks for your custom. It's much appreciated.
Please reach out if you need anything else.
Warm wishes,
Hannah
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.