Macrium Software Reviews 4,378

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the software as fantastic, reliable, and excellent for backup and restore, often highlighting its performance, security, and wide variety of configuration options. Reviewers consistently report that the product has never failed them, even after numerous restores, and many have used it for years with great satisfaction. The customer support is frequently described as outstanding, helpful, courteous, quick to respond, and very impressive, with agents often going above and beyond to ensure customer satisfaction. However, some people were dissatisfied with the licensing, describing it as problematic and difficult to get working, particularly with the transition from perpetual licenses to a subscription model. A few other people also felt that the user experience was poor, citing confusing errors, cryptic messages, and an unintuitive, cluttered interface that made routine tasks difficult. Additionally, some reviewers experienced issues with customer support, mentioning unresponsiveness, canned responses, or tickets being closed without resolution.

What people talk about most

Product

Clients share ambiguous opinions on product, with many praising it as excellent backup software that is... See more

User experience

Consumers find user experience to be ambiguous, with many praising the software as excellent, easy to use,... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting quick, precise,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with many expressing frustration over the shift from... See more

Quality

People report positive experiences with quality, highlighting the product's reliability and effectiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Software? 5 Stars The Licensing? 0 Stars First off, Macrium Reflect is fantastic software. It does what it claims to do very well. I would recommend the software itself. However, the licensi... See more

Rated 4 out of 5 stars

Although the Macrium Reflect product has a combination of features that are hard to find in other products around, I recently encountered a major issue with it: - I have a full back... See more

Rated 5 out of 5 stars

Macrium software has been outstanding. It provides a wide variety of options that allow you to configure your backups in a way that suits your needs. I have had to use the tech support once (my fau... See more

Rated 5 out of 5 stars

I have used Macrium For over a decade , This is my go to software for backup and restore, disk imaging etc . It has never failed me after over 30 restores when i needed it most . I Give this company a... See more


Company details

  1. Software Company

Written by the company

Since 2006, Macrium Software has been dedicated to delivering dependable, high-performance backup and recovery solutions. In a market dominated by cloud-focused providers, we take a different approach—prioritizing reliability and flexibility to meet the unique needs of businesses and individuals alike. Our flagship product, Macrium Reflect, is trusted worldwide for its unwavering reliability. When disaster strikes, you can count on Reflect to restore your data quickly and accurately, whether from local storage, network drives, or the cloud. Unlike providers that push cloud-only solutions, we give you the freedom to choose the best backup strategy for your workflow. Macrium SiteBackup is our business-focused solution designed to simplify and centralize backup management across multiple endpoints. Built for scalability, it provides IT teams with a powerful yet user-friendly platform to automate backups, monitor activity, and execute restores or migrations with ease. SiteBackup ensures business continuity by combining robust reliability with an intuitive interface, allowing organizations to protect critical data efficiently while reducing administrative complexity. We also believe in empowering users. With Macrium, you own your backups—there are no hidden costs, no forced subscriptions, and no compromises. Our licensing is transparent, and our award-winning support team is always ready to help. For nearly two decades, Macrium has built a reputation for software that simply works when you need it most. While others focus on flashy features, we focus on what matters: protecting your data with confidence and control. At Macrium, we don’t just make backup software—we make peace of mind.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Complicated, but worth it.

I have used 3 backup solutions to ensure the safety of my PC's and files. Macrium Reflect X does everything I could want from a backup solution. I am now backing up 3 PC's on regular basis and everything is working just fine. I have even used one backup to restore a PC, and it worked great. A wonderful way to protect your data investment while being able to experiment with updates and new software.
The only think of concern is the complexity of setting the software up. It is fine for an power user, but would be too much for someone with limited PC skills. Perhaps a "beginner" interface for those who need it would be helpful.
A final note, I have had a real challenge getting my backups to run at night on my 2 new PC's. Because of the Windows 11's Modern Standby feature, it is hard to get it to run at the scheduled time. The only thing that seems work is having the PC plugged in and forcing it to hibernate.

6 December 2024
Rated 4 out of 5 stars

Hope I don't have to see the other side

It is impossible to know the full effectiveness of Macrium X when you've only used one side of it - backup. Until something goes wrong and you must restore your computer, the full effectiveness is unknown. Backups have been good, not great, and there are some details of the process I don't fully comprehend and I've been using and building computers for 40 years.

4 December 2024
Rated 4 out of 5 stars

I've been using the program for several…

I've been using the program for several years and am quite happy with it. There is, however, a learning curve involved. It backs up my 162GB faster than any other product I have ever tried. On the downside, Macrium, like so many other companies, has recently opted to go down the subscription model path.

4 December 2024
Rated 3 out of 5 stars

It backed up fine to an SSD but would…

It backed up fine to an SSD but would not restore. I had to select manually from the backup disk to effectively restore.

4 December 2024
Macrium Software logo

Reply from Macrium Software

Hi, this seems strange. Have you tried to contact our support team to resolve this? www.macrium.com/support or email them directly at support@macrium.com

Rated 5 out of 5 stars

Convinced after hesitating buying

I hesitated to change to Reflect X because of the annual description but finally did. No regrets so far because cloning a 225 GB disk was finished in unbelievable 1:52 (1 minute and 52 seconds!). Tested booting from the clone and it worked without problems. Have to say that I clone from a Samsung Pro NVMe M.2 7000MB/s to a Samsung Pro NVMe M.2 7000MB/s. What a progress over my 550 MB/s SSD on SATA which needed around 1:30 hours for cloning with Reflect 7.

1 January 2025
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