Macrium Software Reviews 4,378

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 41 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the software as fantastic, reliable, and excellent for backup and restore, often highlighting its performance, security, and wide variety of configuration options. Reviewers consistently report that the product has never failed them, even after numerous restores, and many have used it for years with great satisfaction. The customer support is frequently described as outstanding, helpful, courteous, quick to respond, and very impressive, with agents often going above and beyond to ensure customer satisfaction. However, some people were dissatisfied with the licensing, describing it as problematic and difficult to get working, particularly with the transition from perpetual licenses to a subscription model. A few other people also felt that the user experience was poor, citing confusing errors, cryptic messages, and an unintuitive, cluttered interface that made routine tasks difficult. Additionally, some reviewers experienced issues with customer support, mentioning unresponsiveness, canned responses, or tickets being closed without resolution.

What people talk about most

Product

Clients share ambiguous opinions on product, with many praising it as excellent backup software that is... See more

User experience

Consumers find user experience to be ambiguous, with many praising the software as excellent, easy to use,... See more

Customer service

Customers consistently note positive experiences with customer service, often highlighting quick, precise,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with many expressing frustration over the shift from... See more

Quality

People report positive experiences with quality, highlighting the product's reliability and effectiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Software? 5 Stars The Licensing? 0 Stars First off, Macrium Reflect is fantastic software. It does what it claims to do very well. I would recommend the software itself. However, the licensi... See more

Rated 4 out of 5 stars

Although the Macrium Reflect product has a combination of features that are hard to find in other products around, I recently encountered a major issue with it: - I have a full back... See more

Rated 5 out of 5 stars

Macrium software has been outstanding. It provides a wide variety of options that allow you to configure your backups in a way that suits your needs. I have had to use the tech support once (my fau... See more

Rated 5 out of 5 stars

I have used Macrium For over a decade , This is my go to software for backup and restore, disk imaging etc . It has never failed me after over 30 restores when i needed it most . I Give this company a... See more


Company details

  1. Software Company

Written by the company

Since 2006, Macrium Software has been dedicated to delivering dependable, high-performance backup and recovery solutions. In a market dominated by cloud-focused providers, we take a different approach—prioritizing reliability and flexibility to meet the unique needs of businesses and individuals alike. Our flagship product, Macrium Reflect, is trusted worldwide for its unwavering reliability. When disaster strikes, you can count on Reflect to restore your data quickly and accurately, whether from local storage, network drives, or the cloud. Unlike providers that push cloud-only solutions, we give you the freedom to choose the best backup strategy for your workflow. Macrium SiteBackup is our business-focused solution designed to simplify and centralize backup management across multiple endpoints. Built for scalability, it provides IT teams with a powerful yet user-friendly platform to automate backups, monitor activity, and execute restores or migrations with ease. SiteBackup ensures business continuity by combining robust reliability with an intuitive interface, allowing organizations to protect critical data efficiently while reducing administrative complexity. We also believe in empowering users. With Macrium, you own your backups—there are no hidden costs, no forced subscriptions, and no compromises. Our licensing is transparent, and our award-winning support team is always ready to help. For nearly two decades, Macrium has built a reputation for software that simply works when you need it most. While others focus on flashy features, we focus on what matters: protecting your data with confidence and control. At Macrium, we don’t just make backup software—we make peace of mind.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Macrium Reflect Equals Peace Of Mind

Macrium Reflect is the quickest, most comprehensive and intuitive backup and restore solution for my needs. It has saved me quite a few times over the 15 years or so that I've been using it and has never failed. The ability to create quick system drive images gives me great peace of mind and makes it easy to keep a regular backup schedule going. I always know that, if (when) my system drive has a problem, I can get back up and running in no time!

10 January 2025
Rated 1 out of 5 stars

Subscription only

I currently have a perpetual license for Reflect (home use) and am totally satisfied with the product. I intended to purchase another copy of Reflect for my wife’s laptop however I learned that the perpetual licenses were now unavailable.

Contrary to Macrium’s claim that home users will greatly benefit from the subscription model is a ridiculous claim for the vast majority of home users. The software works perfectly fine as is and there is no upgrade feature that could entice a home user to invest that much more money for the promise of, what would be, bare minimal enhancement.

I think Macrium should take note that consumers are not stupid or naive; consumers HATE subscription models because they are viewed as money grabbing, rent model.

I predict that this move will see their home user market disappear and migrate to the likes of Clonezilla.

6 February 2025
Unprompted review
Macrium Software logo

Reply from Macrium Software

Thanks for your comment. We understand your frustration, but we should clarify that in the 6 months since we launched Reflect X the demand from home customers has increased. We're also delighted we've been able to introduce new functionality into the Macrium account, and now when a customer needs support - they get it, regardless of when they purchased (and all too often it was the customers who said they didn't need support who then left poor reviews). Ultimately, in backup as in life, you get what you pay for and we pride ourselves on the fact that we deliver more value to our customers than our competitors.

Rated 5 out of 5 stars

Moving to Macrium Reflect X

I have been a user of the "free" version of Macrium for a few years and have recently upgraded to the paid Reflect X "Home Edition". The interface is very similar which helps and I have successfully created some backup files. The help facility is clear and has answered all my questions (not many) to date. Ordering and "delivery" of the software and its installations was quick and without issue.

9 January 2025
Rated 5 out of 5 stars

INCREDIBLE CUSTOMER SERVICE FROM FRANCISCO!!!

Macrium Reflect (non-business user) was recommended to me by a US government IT supervisor for classified information). I actually found the product a bit confusing at first, and wanted to fine-tune some options so I reached out to support by creating a ticket. FAST FAST FAST service, even with a few follow up questions but always 5 star service, and always with the same tech support person Francisco ..... WOW .... so good, and on top of all my issues. Based in the USA he always found a good time to connect via chat and simultaneously look at my screen and show me what to do. THANK YOU FRANCISCO ..... you have been stellar!

3 February 2025
Unprompted review
Rated 2 out of 5 stars

Software is good - but the annual plans are not

I give the software itself four stars - I'd be five stars if a flexible dynamic destination definition would be possible (e.g. "start automatically a backup when the external USB drive has been plugged in").

But I hate the new annual plans with not working software when not renewed - that's IMHO totally bullshit.

7 January 2025
Rated 3 out of 5 stars

Confused

Not being computer savvy but having some willingness to have a go I wanted to replace the SSD hard drive in my laptop as Dell had informed me that it was failing. Checking out YouTube it seemed to be a fairly straightforward task. I bought the Macrium software package as suggested to clone my data to transfer to the new SSD replacement. This is where my problems started, reading through the 370 odd pages I was totally lost in the first paragraph. It was like a foreign language. Further You Tube research gave me some idea of what I needed to do. I followed the guidance from the "non technical", Macrium pages best I could and the You Tube instructions and cloned what I thought was the total data from the SSD.
New SSD inserted, reconnect the portable hard drive containing the clone, utter confusion, after much pressing of keys, buttons and clicking on options I managed to copy what I'd cloned onto the new SSD. Issues I wasn't expecting was that I had to reload the numerous apps I had previously onto the new hard drive. Then I had several notifications that various drivers could not upload.
So my issues are not with the software but the information that comes with it, it's too technical for numpties like me. KISS - Keep it simple, stupid.

3 January 2025
Rated 4 out of 5 stars

I like that it is backing up file…

I like that it is backing up file silently. I don't like that every time my computer comes out of hibernation, I get a block up saying that Macrium Image Guardian has blocked a number of file operations, and that I have to close this window. I wish that there was at least a setting to not show this window.

3 January 2025
Rated 5 out of 5 stars

Excellent backup software

Excellent backup software & protection. Very easy to do full system backups to my NAS.

Just wish this was available on my MacBook Pro ;)

Been told there may be a Linux version. Just hoping it works via CLI/SSH as my NAS doesn't use a desktop GUI.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Worth it's weight in GOLD

My C: drive was giving me impending failure errors so I purchased Macrium to create a bootable clone. Very intuitive easy to understand process. Also using it to manage and schedule backups. Highly recommend Macrium!!! I give them 6 stars....

1 January 2025

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