MacGregor and MacDuff Reviews 3,696

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, including kilts, ties, and accessories, often highlighting their craftsmanship and perfect fit. The service is frequently described as fantastic and professional, with staff providing helpful advice and going above and beyond to ensure a smooth process. Reviewers also appreciate the fast delivery and clear communication throughout the order process, with many noting that items arrived well-packaged and on time, even for custom orders or tight deadlines. However, some customers mentioned that the product received did not always match the sales images, or that the material of certain items was not as expected, such as being too heavy or not soft enough. A few other people also felt that there was a lack of communication after placing an order, leading to uncertainty about delivery times, especially for non-stock items.

What people talk about most

Product

Consumers find product quality to be outstanding, with many praising items like kilts, ties, and trousers for... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Service

Reviewers mention positive feedback about service, consistently highlighting excellent customer service and... See more

Delivery service

People report positive experiences with delivery service, frequently praising the fast and prompt delivery... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at the Glasgow Bath Street store were absolutely superb. From start to finish, they were so friendly, attentive, and went above and beyond to make sure everything ran smoothly for our big da... See more

Company replied

Rated 5 out of 5 stars

I was made welcome in the Glasgow shop and offered very helpful advice, to the extent of being measured by a member of staff in spite of the fact that the trousers I was looking at were only available... See more

Company replied

Rated 5 out of 5 stars

Fast delivery with clear communication throughout. The product is of very good quality however, it does not have the MacGregor and MacDuff logo on the front, as shown on the sales images. A little... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Fashion Accessories Store

Written by the company

MacGregor and MacDuff is a Scottish Kilt & Highlandwear Outfitters with four stores throughout Glasgow, Ayrshire and Edinburgh. MacGregor and MacDuff also host pop-up kilt fitting services in London and Manchester as well as international kilt fittings in New York and Toronto. MacGregor and MacDuff specialise in high-quality highlandwear and are dedicated to providing industry-leading customer service. With UK-wide kilt hire delivery as well as virtual kilt fitting appointments for all customers, whether you are looking to buy an outfit for your wedding or need to hire a kilt for a special event, there is no better place to find everything you need.

Written by the company

Worldwide Delivery
We are able to offer our customers worldwide delivery. Whether you visit one of our international fitting services, speak to us via virtual appointment or simply purchase from our website, together with our international delivery partners we work hard to make sure you get your order quickly and safely.
Click & Collect
We offer a click & collect service at all our shops. Simply order online and select at checkout which of our shops you wish to collect your order from. We will then contact you to let you know when it is ready for collection
Virtual Kilt Fittings
Whether you are organising a hire kilt outfit for your upcoming wedding or looking to buy that pair of tartan trews you’ve had your eye on, or simply just looking for a new sporran to spruce up your trusty kilt, our online expert stylists are here to help! Speak to our team and receive the same outstanding level of care and service that our stores are known for, all from the comfort of your home.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic purchase experience

The products I purchased were top quality. Communication was fantastic and delivery was well within the specified timeframe. Can’t really ask for anything more.

27 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Ian,

Thank you for the wonderful review! We are delighted to hear you are happy with the quality of our products and our service.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

The after sales was excellent as the…

The after sales was excellent as the scarf I had ordered was not available so was given other options. Scarf arrived in good time for Christmas

27 November 2025
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Reply from MacGregor and MacDuff

Hi Wendy,

Thank you for your kind words! We are really pleased to hear our team were able to find an alternative tartan and still have the scarf arrive with you in time for Christmas.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Excellent fast service.

Telephoned prior to ordering online to check delivery time. It was dispatched day of purchase and arrived the following day. Excellent service.

26 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Kim,

Thank you for the lovely review! We are pleased to hear our team were able to have the kilt roll dispatched quickly to you.

Kind Regards,
Kayleigh

Rated 3 out of 5 stars

Super fast delivery of item

Super fast delivery of item. Good quality item but extremely disappointed in the packaging. Placed in a jiffy bag, no tissue around item. Postmen push and force small parcels through letterboxes and item could quite easily have been damaged as jiffy bag was wet with rain.

26 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Heather,

Thank you for your feedback. We’re pleased to hear the delivery was quick and that you were happy with the item. We’re sorry to hear the packaging was disappointing.
We appreciate you bringing this to our attention and will review it to ensure a better experience in the future.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Great service for sales to the United States

I always enjoy working with MacGregor and McDuff. The staff are always attentive and customer service over the phone is able to answer any additional questions I might have when shopping online from the United States.

19 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Jeremy,

Thank you for your wonderful review! We’re glad our staff have been helpful during your experience with us. We appreciate your loyalty!

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Very good thank you 😊

Very good thank you 😊

25 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Gary,

Thank you for the kind review! We are glad to hear you are happy with the sgian dubh and kilt roll.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Border Irvings

Good quality on time

25 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Godfrey,

Thank you for the lovely review! We are happy to hear you are pleased with your tartan waistcoat and accessories.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Fantastic quality and service

Fantastic quality and service. Thank you

24 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Valerie,

Thank you for your kind words! We are so pleased to hear you are happy with the quality and service received.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Outstanding business

Ordered through a month before the custom order was needed and with added changes throughout. MacGregor and MacDuff delivered in time and with continuous support throughout 10/10 service

24 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Luke,

Thank you for the lovely review! We truly appreciate your kind words and are happy to hear you are pleased with your order.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

First class service

2 October 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Tom,

Thank you for great review! We are so pleased to hear you were happy with the service received.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Very good and fast service,top quality

Very good and fast service,top quality. very nicelybmade

17 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Yvan,

Thank you for the great review! We’re delighted that you were pleased with the fast service and the quality of the item.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Always great service

Always great service, have used a few times this year from getting new jacket and waistcoat made to ordering kilt pin and and belt buckle, items always top quality and any queries quickly dealt with. Thanks

14 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Ian,

Thank you for your kind words! We really appreciate you choosing us throughout the year. We’re delighted to hear you’re happy with your jacket, waistcoat and accessories.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

I like professional e-sales

I like professional e-sales. Pay it, ship it, track it,get it there on time.
Perfect experience from MacGregor & MacDuff.

19 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Kevin,

Thank you for the great review! We’re so pleased to hear the process was smooth and everything arrived on time.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Fast shipping

Fast shipping, incredible quality for a kilt for hire. Love my purchase!

13 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi John,

Thank you for the great review! We’re delighted to hear you loved the quality and fast shipping of your kilt.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Incredible service

Ordered for my wedding, a little late for the delivery time but the team rushed through my order and got them to me on time. Was really happy with the product and service 10/10

13 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Mark,

Thank you for the lovely review! We are so glad that we were able to have the braces arrive with you on time. We really appreciate your kind words regarding the service and product.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Excellent all Round!

Thank you very much, all very easy! Great communication.

5 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi David,

Thank you for the lovely review! We hope you love your thistle kilt pin.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Lovely socks

Lovely socks. Great quality. Well packaged n prompt delivery. Thanks.

17 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Fiona,

Thank you for the great review! We are so pleased to hear you are happy with the socks.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Semt my parcel out really fast

Semt my parcel out really fast
Good service

11 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Peter,

Thank you for the great review! We are so happy to hear you were pleased with the service received.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Fantastic waistcoat

I ordered a Thomson tartan waistcoat for my son and thankfully staff initially queried our measurements and it gave us time to take more accurate measurements and the result was a fabulous garment which fits perfectly. So well made, my son loves it so much, he's keeping it to wear at his wedding next year. Thanks everyone! TrishaP

11 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Trisha,

Thank you for the wonderful review! We are so happy to hear your son is pleased with his tartan waistcoat.

Kind Regards,
Kayleigh

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, would highly recommend

13 November 2025
MacGregor and MacDuff logo

Reply from MacGregor and MacDuff

Hi Karen,

Thank you for your lovely review! We truely appreciate your kind words and reccomendation.

Kind Regards,
Kayleigh

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