M1 Med Beauty UK Reviews 1,661

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, warmth, and ability to make them feel at ease. Many highlight the exceptional service, noting that the team is informative, attentive, and genuinely cares about their clients' comfort and goals. People frequently mention the smooth and efficient user experience, appreciating the clear explanations and personalized approach to treatments. However, some customers were dissatisfied with the customer service, citing issues with management responsiveness and a lack of clear complaint resolution processes. A few reviewers also noted inconsistencies in service quality across different locations, with some branches not meeting their expectations regarding professionalism or treatment outcomes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

People report positive experiences with service. Customers consistently praise the professionalism and... See more

User experience

Users describe positive interactions with the overall experience. Customers consistently highlight the... See more

Customer service

Customers had ambiguous experiences with customer service. Some reviewers found the staff very helpful,... See more

Location

Clients share ambiguous opinions on location. Some customers found the clinic easy to find, with one... See more

Based on these reviews

Rated 5 out of 5 stars

Had a fantastic experience with Dr. Farnaz in Shepherd’s Bush (just by the station, near Westfield). She was absolutely lovely, warm, professional, and made me feel totally at ease from the moment I w... See more

Rated 5 out of 5 stars

M1 Med beauty was recommended by my mum. She was very happy with the treatments she was receiving from Dr Richard. So I booked an appointment to see Dr Richard and I was not disappointed. He was... See more

Rated 5 out of 5 stars

My second time of having a treatment done in M1 clinic, first time in London Wall location. I had my treatment with Dr. Balak today, and she was very sweet, kind and professional, talking me through p... See more

Rated 5 out of 5 stars

This is my second visit to see Dr Farnaz and I must say it’s a delightful experience every time. She makes me feel so at ease and comfortable! The results are stunning as always - she’s actually the... See more


Company details

  1. Beauty Salon
  2. Cosmetics Industry
  3. Doctor
  4. Skin Care Clinic
  5. Specialized Clinic

About M1 Med Beauty UK

Written by the company

M1 Med Beauty UK is your expert in non-surgical cosmetic injections. At our modern UK clinics, our highly-experienced doctors will be happy to advise you on your treatment options including some of the most popular aesthetic treatments including lip filler, cheek enhancement and tear trough augmentation.

Each and every one of our aesthetic treatments is perfomed by one of our GMC-registered doctors, who use only the highest quality products. Book your free consultation today: www.m1-beauty.co.uk/book

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I am very satisfied with my treatment…

I am very satisfied with my treatment at the clinic. Every visit has been a positive experience, and I always feel well cared for. The staff are professional, friendly, and very helpful.

I would especially like to mention Ela at reception, who is always kind and supportive. She clearly explains each treatment, which makes me feel comfortable and confident.

Thank you for such a high standard of care. I would definitely recommend this clinic.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Dr Baral hritu I believe is the name

I recently came in for a visit with Dr. Baral for my polynucleotide treatment, and I was genuinely impressed. Her knowledge and understanding were exceptional she took the time to explain everything I needed to know about the treatment and completely put me at ease.
She is an incredibly skilled doctor, and I can see why she came highly recommended by a friend. I felt confident and well cared for throughout the entire experience.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Dr Vanessa did an amazing job with my…

Dr Vanessa did an amazing job with my botox, nothing is too much. Never feel rushed or hurried. I am confident that she will also be able to help with a divot I have in my cheek, by using filler. I have had people ask what I have had done and two are booking appointments for treatments with Dr Vanessa. Very happy with what I have had done and treatments priced are really affordable. Reception staff are also equally great.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Dr Vanessa is amazing!

Dr Vanessa is amazing, I have been having Botox since my early 20’s - sometimes with “celebrity” Harley Street injectors.
I am now 38, after Botox with Dr Vanessa my colleagues commented I looked 10 years younger! Her understanding of placement to get the best result, was amazing and made such a difference to my overall result, lifting my whole face.
I think the right amount of units were also used to get a good result.
I’m so happy, I will be regularly visiting for my injectables.

12 March 2026
Unprompted review
Rated 2 out of 5 stars

Med 1 beauty

I am quite upset by the treatment I have received from “the management” of Med 1 Beauty clinic. It was located locally to my home and I was initially pleased to find the clinic and had the intention to become a regular client, particularly due to the reasonable pricing and the fact that qualified doctors do the treatments.

However I had repeatedly queried the fact that there is no manager in the UK to oversee the running of the business. Each clinic has a receptionist and a doctor, both of whom are apparently not authorised to deal with complaints or even to use their own discretion in handling any issues that may arise. Customers are always informed by the receptionist that the queries have been sent to the owner but he “has not responded”. I believe it’s reasonable to expect to be able to speak to management with any concerns, particularly given that it’s an aesthetic clinic.

I receive regular marketing mails which are always sent on Fridays. The customers are given till the Monday to book the promotions and then a very short period to have the treatments. I had queried not being allowed to use a full promo due to the 2 week safe period that is generally required between treatments. I tried to convey my concerns to the receptionist but she was adamant that it was the protocol of the business. I requested that she pass on my query to the owner and let me know the response. She was also aware that I had sent the owner numerous emails with no response. When I didn’t hear back from her, I called and was informed that the owner had said I could no longer attend the clinic due to the concern I had expressed and I should “find somewhere else”!

After spending thousands of pounds on treatments at the business and then being so abruptly “dropped”, I was really disappointed and even more so after having been totally ignored by the owner (who is based in Germany). I had sent the owner about 10 emails over several months and had not even received a response and now finally after months, I receive an email telling me I was no longer able to attend the clinic! I find this unacceptable and unprofessional.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I visited M1 beauty this month for the…

I visited M1 beauty this month for the first time and couldn't be more satisfied. I contacted reception via WhatsApp and it was super easy to make a booking.
The appointment went super smoothly, we discussed my goals and appropriate treatment.
The clinic is easy to find, just by London Wall.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

10/10 experience

10/10 experience. Dr. Vanessa is exceptional, amazing job and her approach with clients is brilliant. Highly recommend , best doctor I tried at M1 by far!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

Refuse to correct issue caused by practitioner.

I have been going here for a few years for my lips and they overfilled my lips at my last treatment and now demand £200 to dissolve them to fix an issue they caused in the first place. According to the reception their management team is unavailable until further notice which made me chuckle and no response to my complaint email. Do not visit here if you expect a professional service.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Don't go here if you don't like to…

Don't go here if you don't like to waste your time!
I used to be a client of a different branch they now closed but this other branch in liverpool street disappointed me today. They completely lost me as a client plus they earned a negative review for: 1) wasting about 2 hours of my time for travelling to/from there for nothing! 2) wasting me £6 of underground cost to have NO service done at all after they knew I wasn't going there for a "free consultation" today: I had called them on the phone yesterday to warn them I was planning to have actual injections applied. Yet, to my negative surprise, they claimed they had to enforce their rule that no injection can be done on ANY part of the face because I had the same type of treatment done in a completely different part of the face 2 months ago and they state we need to have at least 3 months of zero injections done literally anywhere in the face in order for them to do the service. A "rule" that they didn't communicate to me on the phone yesterday and that I never came across anywhere else. Had they told me their rigid rule yesterday I wouldn't have gone there to waste time today

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Clinic is amazing

Clinic is amazing! Have done some treatments with doctor Yunitza and im totally satisfied with her professionalism and friendly nature! Highly recommend!

12 January 2026
Unprompted review

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