We spent half of Sunday trying to activate a new bought e-SIM, without success. It was imposibile to activate from with internet site, or application. On one, I receive an error that I didn’t full my... See more
Company replied
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See what reviewers are saying
If you're from Serbia, be aware that registration with a national ID card may not work. In my case, registration was successful only with a passport after a couple of attempts. After that, the SIM sti... See more
Company replied
Hello, my Lyca Mobile Italy eSIM suddenly stopped working today. My iPhone 13 shows “No SIM”. I can still log into my Lyca account, and my number, balance, and active plan are all visible.
Company replied
Avoid any eSIM with Lycamobile. In case your phone breaks down you are screwed. You cannot move your number to a new phone by simply using the QR code. You need to purchase a new SIM or eSIM and then... See more
Company replied
Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
Contact info
Italy
- lycamobile.it
2.5
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Exceptional and prompt customer support from Shreya!
I had a wonderful experience with Lyca Mobile's customer care. There was an issue with an incorrect automatic charge of €6.99, but Shreya resolved it smoothly and professionally. She confirmed that my refund has been successfully processed. Huge thanks to Shreya for her excellent support and kind assistance!
24 June 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Ramandeep,
We are so glad to hear about your positive experience with our customer care team. We appreciate you acknowledging the excellent support received. Thank you for your kind words!
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I'm very much happy for your kind help…
I'm very much happy for your kind help Shreya. Take respect and love from my heart. Thak you so much.
22 June 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the assistance provided by Shreya.
Your kind words, appreciation, and support mean a lot to us. We will be sure to share your compliments with Shreya, who will be pleased to know that her efforts made a positive difference to your experience.
Thank you for choosing Lyca Mobile.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
"Excellent Customer Service by Shreya"।
Thank you very much Shreya ma'am,,I am very glad to have your service,,best wishes for you.Also thanks to Leica Mobile Italia for keeping a very competent and good ma'am company like Shreya.
18 June 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Sagor,
Thank you so much for your kind words and positive feedback. We’re delighted to hear that you had a great experience
Regards,
Lyca Mobile Review Resolution Team
Reply from Lyca Mobile IT
Dear Sohan,
We are so happy to hear you had such a positive experience with us. Thank you for your kind words!
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycatelindia.in
Great service from Shreya
Great service from Shreya! She helped me with my portabilità very quickly."
15 June 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Shakil,
We are so glad to hear we could help with your portability quickly. Thank you for your kind words!
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycatelindia.in
Bought a eSIM
Bought a eSIM, 6.99€ no ID they said it’s instant activation. Then they asked for full legal documents video 100 different questions. I did that and then they still rejected me. False advertising. I asked for a refund and none was given no one got back to me. BIG WASTE OF MONEY!
15 June 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thank you for your feedback.
We are sorry to hear about your experience with the eSIM activation and refund process.
To assist you further and investigate your concerns, we have sent you an email requesting additional information. Please check your inbox, as well as your spam/junk folder, for our message.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
The operator was immediately available and solved the problem in seconds
The operator was immediately available and quickly found the solution to the problem, in 5 minutes I solved everything, very good!
11 June 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Pietro,
We're so glad our team could quickly resolve your issue. Your positive feedback truly brightens our day!
Regards,
Lyca Mobile Trustpilot Team
Confirmed cancellation but continued charging – no refund offered
Confirmed auto-renewal cancellation with Lyca in writing. Was still charged $20 twice on 19 April and 17 May. Customer support refuses refund, hiding behind "expired plan policy" – ignoring that the charges were unauthorized after cancellation. Also sold me a SIM (ICCID: 89610300003330048720) that never worked. Have provided bank statements, mobile numbers (61469035174 and 61469380484) , ICCID, and verification details multiple times. They keep asking for the same information. Very disappointing. Escalating to bank and TIO.
19 April 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Wing,
We are sorry to hear about the inconvenience you have experienced regarding the continued charges after cancellation, as well as the issues with the SIM not working as expected.
Please be assured that we take such concerns seriously. We would like to review your case in detail and ensure it is properly escalated to the relevant team for investigation. Kindly share your mobile number and any previous reference numbers so we can locate your case and provide a clear resolution as quickly as possible.
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile IT
Dea V.M,
We are so glad you enjoyed your experience with us! We appreciate your kind words.
Regards,
Lyca Mobile Trustpilot Team
The worst
The worst, they don't answer any emails and chat messages. Don't expect any help ever; you are on your own to figure it out, and their app has so many ridiculous bugs.
28 May 2026
Reply from Lyca Mobile IT
Dear Elizabeth,
We are sorry to hear about your frustrating experience with our support and app. We are actively investigating these issues to improve our services.
We have sent you an email regarding this issue. Please check your inbox and spam/junk folder.
You can also email us anytime at trustpilotreview@lycatelindia.in. We are here to help!
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile IT
Dear Customer,
Thank you so much for taking time to write your review. We are happy to hear your comments, and we will continue to provide the best service.
Regards,
Lyca Mobile Trustpilot Team
Do not trust this company with your…
Do not trust this company with your payment details! I bought a simple prepaid plan and explicitly made sure the "automated renewal" option was switched completely OFF. I even logged into my online account to double-check—the system clearly showed auto-renew was disabled and that no further charges were scheduled.
Despite this, Lycamobile has been secretly charging my credit card every single month through Google Pay.
When I caught the unauthorized charges, my credit card company was only able to refund me up to 4 months retroactively. The rest of my money is stuck. Lycamobile’s customer service is an absolute joke. They refuse to help or handle this over the phone, and they just direct you to the exact same generic support email address that hundreds of other ignored customers are complaining about online. I have been sending emails to this exact address for weeks attaching my bank statements as proof, and I am being completely ignored.
. Stay far away from Lycamobile!
1 December 2025
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused regarding the unexpected charges and the difficulties you faced with our support channels.
We understand your concern about auto-renewal settings and the charges made via Google Pay. This is certainly not the experience we aim to provide.
We would like the opportunity to investigate your case further and assist you in resolving the issue as quickly as possible. Kindly share your Lyca Mobile number, registered email address, and any reference number you may have so our team can review your concern in detail.
Once we receive the information, we will prioritise your case and work towards a resolution at the earliest.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Reply from Lyca Mobile IT
Dear Pasa,
Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that issue quickly resolved and shrea and elisa were helped that you’re happy with our service.
We work hard to offer great value and reliable service, and feedback like yours motivates the whole team to keep improving. We really appreciate you choosing Lyca Mobile UK and look forward to keeping you connected.
Regards,
Lyca Mobile Trustpilot Team
Absolutely terrible
Absolutely terrible, tried to move my wife and my contracts from Iliad to Lyca Mobile IT as they still include the UK in their roaming. I say tried as bought a SIM and did the port and nothing happened both for my and my wifes contracts. Emailed and no response for 3 weeks, called and got a quick answer that someone will respond and still nothing. After 2 months have cancelled everything and will look to FastWeb who still include the UK in their roaming, little bit more expensive but considering how poor Lyca Mobile Italy was I am happy to spend the extra.
8 May 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Paul,
We’re sorry to hear about your experience and understand your frustration regarding the porting issue and delay in support. Please share your Lyca Mobile number, registered email ID, and any reference number you may have so our team can investigate the matter and assist you further.
We’ll do our best to resolve the issue as quickly as possible.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
Awful and useless
18 April 2026
Reply from Lyca Mobile IT
We’re sorry to hear that you feel this way about your experience with us. This is certainly not the level of service we aim to provide. We would appreciate the opportunity to understand what went wrong and assist you further.
UPDATE-Could you please share more details about the issue you faced. We’ll do our best to look into it and help resolve it as quickly as possible to our email
Regards,
Lyca Mobile Trustpilot Team
trustpilotreview@lycamobile.com
Please don't use lyca buy Vodafone tim or 3tre
They think the customer are just idiots if git any issue there is no complaint almost 2 months i am stuck with small issue but they don't care and hang off the call
14 April 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Salim,
Thank you for sharing your feedback with us. Based on the reference number provided, we understand that you are facing issues with outgoing calls. We apologise for the inconvenience caused.
We kindly request you to try making a call now. If the issue still persists, please share the recent date and time of the call attempt, along with the destination number and any error message received, so that we can investigate further and get back to you at the earliest.
For further assistance, please feel free to reply to trustpilotreview@lycamobile.com
Best Regards,
Lyca Mobile Trust Pilot Team
Fast and reliable as always
8 April 2026
Reply from Lyca Mobile IT
Dear Maria,
We're glad you find our service fast and reliable! Thank you for your positive feedback; we appreciate it.
Regards,
Lyca Mobile Trustpilot Team
Stay away
If you only can, choose another provider because Lycamobile fails on so many levels I don't even know where to start. The interface is as user unfriendly as it possibly can be. They also go to great lenghts to make the customer experience really suck. My pet peeve - autotop up is switched on by default, to make sure that you keep getting charged if you forget to cancel your plan. If you DO remember to switch it off - it couldn't just be a simple toggle in settings could it? The toggle is there but when you set it to "off" it initiates a request process that takes anywhere from 2-5 days. Charges keep coming in the meantime. Since I only use this card sparringly when visiting Italy, I ended up having the recharge runnning for several months because the toggle apparently does not work over roaming even if the card is connected to the network and roaming data enabled. Customer service is uattainable in case you tried an actual human to help you solve for Catch 22.
2 April 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We’re sorry to hear about your experience and the inconvenience caused. This is not the level of service we aim to provide.
Unfortunately, we are currently unable to locate your account with the details provided. Kindly share your complete details with us via private message or email so we can investigate your concern and assist you further.
If you’d like to reach us directly, you can email trustpilotreview@lycamobile.com anytime. We’re here for you.
Regards,
Lyca Mobile Trustpilot Team
AWFUL SCAM !
AWFUL SCAM !
It is impossible to activate the eSIM despite no conditions written on the package (the payment went through very rapidly though). No contact via email, phone or chat bot! Please avoid !
30 March 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Matteo,
Thank you for sharing your feedback with us. We are sorry to hear about the eSIM QR not delivered and appreciate the opportunity to assist you.
Based on the details available, we have successfully identified your case and forwarded it to our internal team for further investigation and resolution.
Our team is currently reviewing the matter, and once we receive an update, we will communicate the outcome directly to you via email from trustpilotreview@lycamobile.com
Please be assured that we are actively working to resolve your concern and will keep you informed as soon as we have further information.
Thank you for your patience and understanding.
Best Regards,
LycaMobile Trust Pilot Team
Great helpline
Yesterday I requested the porting of my old number on LycaMobile, but at first my new sim got assigned a new phone number. I was confused, so I called the helpline and in a matter of seconds they told me that it was a temporary phone number given before the porting.
100% satisfied with the support. Let's see if also the plan will be as great
27 March 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
We are happy to hear that our support team quickly clarified the temporary number assigned during your porting process. We appreciate your positive feedback and hope you enjoy your plan! Thanks for sharing your experience.
Best Regards,
Lyca Mobile Trust Pilot Team
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