We spent half of Sunday trying to activate a new bought e-SIM, without success. It was imposibile to activate from with internet site, or application. On one, I receive an error that I didn’t full my... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If you're from Serbia, be aware that registration with a national ID card may not work. In my case, registration was successful only with a passport after a couple of attempts. After that, the SIM sti... See more
Company replied
Hello, my Lyca Mobile Italy eSIM suddenly stopped working today. My iPhone 13 shows “No SIM”. I can still log into my Lyca account, and my number, balance, and active plan are all visible.
Company replied
Avoid any eSIM with Lycamobile. In case your phone breaks down you are screwed. You cannot move your number to a new phone by simply using the QR code. You need to purchase a new SIM or eSIM and then... See more
Company replied
Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
Contact info
Italy
- lycamobile.it
2.5
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My internet still hasn't arrived
My internet still hasn't arrived. Why did I buy this service if it won't be online?
4 July 2026
Reply from Lyca Mobile IT
Dear Kardelen,
we're sorry to hear about your experience. Please send us a private message with your Lycamobile number and the details of the issue so we can investigate and assist you further.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Can't verify my Identity on their…
Can't verify my Identity on their platform, so I can't use the eSim.
4 July 2026
Reply from Lyca Mobile IT
Dear serlin,
we're sorry to hear about your experience. Please send us a private message with your Lycamobile number and the details of the issue so we can investigate and assist you further.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
No singles in house
2 July 2026
Reply from Lyca Mobile IT
Dear Clinet,
We are sorry to hear that you are experiencing a network issue.
We have sent you an email regarding this issue. Please check your inbox as well as your spam/junk folder. If you have not received the email, please let us know, and we will be happy to assist you further.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Disgusting servixe
Disgusting
Your service and support working very bad.Your system even can not check my ID and passport.In the future I will not use lyca mobile.
4 July 2026
Reply from Lyca Mobile IT
Dear Andrii,
we're sorry to hear about your experience. Please send us a private message with your Lycamobile number and the details of the issue so we can investigate and assist you further.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Customer,
we're sorry to hear about your experience. Please send us a private message with your Lycamobile number and the details of the issue so we can investigate and assist you further.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Your network signal is very bad.The…
Your network signal is very bad.The signal disappears inside the house. The signal is only good outside.
3 July 2026
Reply from Lyca Mobile IT
Dear Client,
we're sorry to hear about your experience. Please send us a private message with your Lycamobile number and the details of the issue so we can investigate and assist you further.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear customer:
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best regards,
Lyca Mobile Review Management Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Kshitij,
We are sorry to hear you experienced difficulties with registration. We are actively working to improve this process.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Hi Jahiad Ahmed,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Italia Fiscal Reference Required. The sales description did not make…
The sales description did not make clear that an Italian address and fiscal reference was necessary to register the SIM
1 July 2026
Reply from Lyca Mobile IT
Dear Michael,
We appreciate you bringing this to our attention. We are reviewing our sales descriptions to ensure clarity regarding registration requirements.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Internet connection inconsistency
The internet connection is inconsistent and sometimes it becomes very slow.
30 June 2026
Reply from Lyca Mobile IT
Dear Customer,
I'm sorry to hear that your internet connection has been inconsistent and that the speed sometimes drops. I know how frustrating that can be, especially when you're relying on your data.
Updated Response: I have sent you email for further details to investigate once I receive the details, we will work towards the resolution
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very good experience!!!!the operators…
Very good experience!!!!the operators are magnificent and efficient!!!good prices too!!
28 June 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Maria,
We're so happy to hear you had such a positive experience with our team and found our prices to be good! Thank you for your wonderful feedback.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Customer,,
Thank you for sharing your feedback.
We sincerely apologize for the delay in our response and for the inconvenience you have experienced. We are actively investigating your complaint and will work to resolve it as quickly as possible.
Best Regards,
Lycamobile Review Resolution Team,
trustpilotreview@lycamobile.com
I need to Review my plano because my…
I need to Review my plano because my data of roaming internacional it's over. And its been super hard. Please get in contacto with me and help to procede.
30 June 2026
Reply from Lyca Mobile IT
Dear cliente,
We understand your frustration with reviewing your plan and the international roaming data.
We will investigate this issue and get back to you as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear clinet,
We're happy to hear that our customer services were helpful. Thank you for your positive feedback!
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Easy to recharge thanks 🙏
29 June 2026
Reply from Lyca Mobile IT
Dear mario,
We appreciate you taking the time to share your positive experience. We're glad you were satisfied with our service.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Excellent customer care assistance…
Excellent customer care assistance provideded by Georgiana Corduneanu. Very patient and courteous. Thanks!
29 June 2026
Unprompted review
Reply from Lyca Mobile IT
Dear customer,
We appreciate you taking the time to share your positive experience. We're glad you were satisfied with our service.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
That’s really poor connection even I…
That’s really poor connection even I have 5G internet but it’s really bad network and also always I top up for my friends from my Lyca app and I never get any rewards our some discount I am really tired from Lyca it’s really really bad internet connection in Crotone
29 June 2026
Reply from Lyca Mobile IT
Dear Client,
We are sorry to hear about the connection issues you have experienced, despite having a 5G signal.
Your feedback is important to us. We are investigating these concerns and working to improve our services
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I need connection right now and i have…
I need connection right now and i have to wait 24hours for confirmation !!
29 June 2026
Reply from Lyca Mobile IT
Dear Roua,
We understand your frustration with the wait time for confirmation. We are actively working to expedite our processes for a smoother experience.
We will investigate the issue using the information you provide and send you an email with an update as soon as possible.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.