If you're from Serbia, be aware that registration with a national ID card may not work. In my case, registration was successful only with a passport after a couple of attempts. After that, the SIM sti... See more
Company replied
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See what reviewers are saying
I had a wonderful experience with Lyca Mobile's customer care. There was an issue with an incorrect automatic charge of €6.99, but Shreya resolved it smoothly and professionally. She confirmed that my... See more
Company replied
do NOT engage with this company at all, you MUST be a resident and have legal residency status in Italy in order to pass KYC verification, on top of that they don't give you a number until a day late... See more
Company replied
DO NOT PURCHASE. Two Australian tourists brought 100gb 30 day sims, as soon as we arrived at Heathrow airport. worked amazing for about 14 days then completely shuts off, both of us experienced this... See more
Company replied
Company details
Written by the company
Lycamobile è la SIM prepagata di grande qualità, low cost, con tariffe eccezionali per le chiamate internazionali, restando in contatto con i propri amici e le persone care in tutto il mondo, ovunque si trovino in Africa, America, Asia, Australia o Eur...
Contact info
Italy
- lycamobile.it
2.4
Poor
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Your network signal is very bad.The…
Your network signal is very bad.The signal disappears inside the house. The signal is only good outside.
3 July 2026
Reply from Lyca Mobile IT
Dear Client,
we're sorry to hear about your experience. Please send us a private message with your Lycamobile number and the details of the issue so we can investigate and assist you further.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear customer:
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Best regards,
Lyca Mobile Review Management Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Customer,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Kshitij,
We are sorry to hear you experienced difficulties with registration. We are actively working to improve this process.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Hi Jahiad Ahmed,
Thank you so much for sharing your experience with us!
We're thrilled to keep you seamlessly connected with the great value you deserve.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Italia Fiscal Reference Required. The sales description did not make…
The sales description did not make clear that an Italian address and fiscal reference was necessary to register the SIM
1 July 2026
Reply from Lyca Mobile IT
Dear Michael,
We appreciate you bringing this to our attention. We are reviewing our sales descriptions to ensure clarity regarding registration requirements.
Best Regards,
LycaMobile Review Resolution Team,
trustpilotreview@lycamobile.com
Internet connection inconsistency
The internet connection is inconsistent and sometimes it becomes very slow.
30 June 2026
Reply from Lyca Mobile IT
Dear Customer,
I'm sorry to hear that your internet connection has been inconsistent and that the speed sometimes drops. I know how frustrating that can be, especially when you're relying on your data.
Updated Response: I have sent you email for further details to investigate once I receive the details, we will work towards the resolution
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Very good experience!!!!the operators…
Very good experience!!!!the operators are magnificent and efficient!!!good prices too!!
28 June 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Maria,
We're so happy to hear you had such a positive experience with our team and found our prices to be good! Thank you for your wonderful feedback.
Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Customer,,
Thank you for sharing your feedback.
We sincerely apologize for the delay in our response and for the inconvenience you have experienced. We are actively investigating your complaint and will work to resolve it as quickly as possible.
Best Regards,
Lycamobile Review Resolution Team,
trustpilotreview@lycamobile.com
I need to Review my plano because my…
I need to Review my plano because my data of roaming internacional it's over. And its been super hard. Please get in contacto with me and help to procede.
30 June 2026
Reply from Lyca Mobile IT
Dear cliente,
We understand your frustration with reviewing your plan and the international roaming data.
We will investigate this issue and get back to you as soon as possible.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear clinet,
We're happy to hear that our customer services were helpful. Thank you for your positive feedback!
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Easy to recharge thanks 🙏
29 June 2026
Reply from Lyca Mobile IT
Dear mario,
We appreciate you taking the time to share your positive experience. We're glad you were satisfied with our service.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Excellent customer care assistance…
Excellent customer care assistance provideded by Georgiana Corduneanu. Very patient and courteous. Thanks!
29 June 2026
Unprompted review
Reply from Lyca Mobile IT
Dear customer,
We appreciate you taking the time to share your positive experience. We're glad you were satisfied with our service.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
That’s really poor connection even I…
That’s really poor connection even I have 5G internet but it’s really bad network and also always I top up for my friends from my Lyca app and I never get any rewards our some discount I am really tired from Lyca it’s really really bad internet connection in Crotone
29 June 2026
Reply from Lyca Mobile IT
Dear Client,
We are sorry to hear about the connection issues you have experienced, despite having a 5G signal.
Your feedback is important to us. We are investigating these concerns and working to improve our services
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
I need connection right now and i have…
I need connection right now and i have to wait 24hours for confirmation !!
29 June 2026
Reply from Lyca Mobile IT
Dear Roua,
We understand your frustration with the wait time for confirmation. We are actively working to expedite our processes for a smoother experience.
We will investigate the issue using the information you provide and send you an email with an update as soon as possible.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Reply from Lyca Mobile IT
Dear Customer,
We're happy to hear that our customer services were helpful. Thank you for your positive feedback!
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
The best I can find me lycamobile so…
The best I can find me lycamobile so quickly. Also is very fast
29 June 2026
Reply from Lyca Mobile IT
Dear Cliente,
We're so happy to hear that you found our service fast and efficient! Thank you for your wonderful feedback.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
SCAM do NOT engage with this company at all.
do NOT engage with this company at all, you MUST be a resident and have legal residency status in Italy in order to pass KYC verification, on top of that they don't give you a number until a day later and thats if they feel like approving you. You pay then you get an email with your ESIM qr code but you have to “register” your number first and thats the IMPOSSIBLE part. I paid twice trying to get an esim but they kept rejecting my KYC documents, how do you get a refund? YOU CANT GET A REFUND unless you already gave a number FROM LYCA MOBILE, there is absolutely no way to contact them other than CALLING THEM FROM A LYCA NUMBER. Complete SCAM do not buy anything from here.
26 June 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Wally,
We understand how disappointing it must be to pay for a service and then face such significant hurdles.
To assist you further, please send your Lyca Mobile number, registered email address, and the reference number related to your query. This information will help us investigate and resolve the issue as quickly as possible.
Best regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com
Exceptional and prompt customer support from Shreya!
I had a wonderful experience with Lyca Mobile's customer care. There was an issue with an incorrect automatic charge of €6.99, but Shreya resolved it smoothly and professionally. She confirmed that my refund has been successfully processed. Huge thanks to Shreya for her excellent support and kind assistance!
24 June 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Ramandeep,
We are so glad to hear about your positive experience with our customer care team. We appreciate you acknowledging the excellent support received. Thank you for your kind words!
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycamobile.com
I'm very much happy for your kind help…
I'm very much happy for your kind help Shreya. Take respect and love from my heart. Thak you so much.
22 June 2026
Unprompted review
Reply from Lyca Mobile IT
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the assistance provided by Shreya.
Your kind words, appreciation, and support mean a lot to us. We will be sure to share your compliments with Shreya, who will be pleased to know that her efforts made a positive difference to your experience.
Thank you for choosing Lyca Mobile.
Best Regards,
Lyca Mobile Review Resolution Team,
trustpilotreview@lycatelindia.in
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