LWRepairs Reviews 

1,150
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service, often noting its efficiency and speed in resolving issues, whether for repairs or new purchases. Many people appreciate the fair and sensible pricing, frequently finding costs to be reasonable or even less than expected for various services. Reviewers frequently praise the staff for being exceptionally helpful, friendly, and professional, providing clear advice and patient communication. The customer service is consistently described as superb, with consumers feeling well-informed and supported throughout their interactions, often leading to repeat business.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as first-class, efficient, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising them for being helpful, polite, and... See more

Product

Customers had ambiguous experiences with product, with some reporting satisfaction with refurbished items... See more

Price

Clients share positive opinions on price, consistently finding the services and products to be sensible,... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as superb and always... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

I bought a refurbished iPad yesterday that I’m collecting on Friday (my choice as I knew it would be available sooner). I’ve used LWRepairs a few times over the years and I’m always very pleased with... See more

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,150)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not a phone problem but sorted

Not a phone problem but asked in the shop if they dealt with “dead” kindles, answer yes, tested battery free of charge, contacted me and new battery fitted.
Excellent service, friendly, & helpful with good communication, thankyou

14 October 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Well I walked into the shop for the…

Well I walked into the shop for the first time and found a very helpful young man. I thought my phone was a gonner but they turned the repair round in very short time. Very pleased with there service thank you.

9 October 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Amazing knowledge…

Amazing knowledge and thorough explanation of phone I was buying from LW Repairs. Can’t thank you enough Waz for your patience this morning I’m very pleased with my new iPhone 😊.

12 October 2024
Unprompted review
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Reply from LWRepairs

Thank you!

Rated 5 out of 5 stars

Local shop with well qualified staff brilliant service

Great service and advice from a local shop. Phone had a diagnostic check in less than 2 hours then discussion of possible remedies which given the age of the phone were probably not cost effective
Fortunately they had a range of newer models and talked us through a replacement
Excellent service locally

23 September 2024
Unprompted review
Rated 5 out of 5 stars

What a great shop

Been to this repair shop a couple of times ..staff are really friendly….
Today I had to take my autistic daughter’s iPad in as for whatever reason it would not charge …my daughter was extremely agitated as she has this iPad with her all the time
Left it with the guys …and my girlie phoned them after they left a text to say it was ready for collection they found that there was no fault it just needed a charge (who says there is no fault and means it ..they could have easily charged me for a fee )
So we hopped into the car and I went into the shop …it was ready for me…and I asked how much I owe them…Nothing , zilch no fee whatsoever….
My girlie was waiting in the car and was thrilled to have her precious iPad back…and I am grateful to L&W phone repairs hythe xxx

16 September 2024
Unprompted review
Rated 5 out of 5 stars

I wanted to upgrade my phone so went to…

I wanted to upgrade my phone so went to LW Repairs, which is where I bought my current phone from. They didn’t have one in the shop but took the trouble to source what I wanted for me. Added to that, they transferred all my info from my old phone to my new one. I highly recommend Lewis and his team x

6 September 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Used the company a few times for…

Used the company a few times for repairs. Always reliable and well priced. Bought a reconditioned phone of them as well. Phone was like new. Very pleased.

29 August 2024
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Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Needed another phone so weo Lewis…

Needed another phone so went to Lewis for advice and bought a pre-used Samsung. I couldn't get the SIM card in so went back to Lewis who kindly sorted it all out for me.
Very very pleased with the service I received from Lewis.
Would highly recommend him.

2 September 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Fantastic service as always

Fantastic service as always. My screen had gone on my Samsung galaxy s22 ultra. Took it in and the team had it back to me within 24hrs as good as new. Great team very friendly

30 August 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Excellent overall service

I needed a replacement back camera lens for iPhone. Super easy to book online, really reasonable price and excellent overall service. Definitely recommend

20 August 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Laptop died

Laptop died! Fixed for a reasonable price. Great communication. Fixed the track pad as well. Great service

22 August 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review :)

Rated 5 out of 5 stars

Phone Reset

I popped into LW repairs last week to get a new battery fitted in an old phone which being passed onto my daughter, this was compleated within just a few hours, so collected and all good. I then tried to rest the phone to clear but struggled so popped in and saw Owen who was friendly, professional and knowledgeable. As a technophobe, I asked if he could help and within minutes, he had solved the problem and off I went with a smile on my face.I couldn’t recommend Owen and the team enough, they are brillient, what a service.

16 August 2024
Unprompted review
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Reply from LWRepairs

Thank you for your review :)

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