LWRepairs Reviews 

1,148
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness, politeness, and efficiency in resolving issues quickly. Many appreciate the fair pricing and the professional, knowledgeable approach of the team, often noting their patience and willingness to explain things thoroughly. The company is frequently recommended for its reliable repairs, quick turnaround times, and outstanding customer service, including convenient doorstep options. However, some customers experienced issues with product repairs, specifically a camera that stopped working and a refusal to repair it under warranty, leading to dissatisfaction with the resolution and cost.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as first-class, excellent, and... See more

Staff

Reviewers consistently express high satisfaction with the staff, frequently describing them as helpful,... See more

Product

Reviewers highlight ambiguous aspects of product, with some customers expressing satisfaction with... See more

Price

Customers had positive experiences with price, consistently reporting good and sensible pricing for repairs... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as exceptional, superb,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited LW Repairs yesterday afternoon with a problem with my wife’s IPhone. Have used their services before so I knew they would be able to sort out the problem. Once again a very pleasant young man... See more

Company replied

Rated 5 out of 5 stars

I bought a refurbished iPad yesterday that I’m collecting on Friday (my choice as I knew it would be available sooner). I’ve used LWRepairs a few times over the years and I’m always very pleased with... See more

Rated 5 out of 5 stars

Lewis arrived spot on time, can not fault anything with the service provided, Lewis is a genuine nice guy, my ps5 needed a deep clean and while it was being cleaned he redone the liquid stuff inside.... See more

Rated 5 out of 5 stars

Took my phone in for a replacement battery the person that served me immediately recognised the model. He gave me price options of a compatible battery or an iphone one. Told me it would be ready in a... See more

Company replied


Company details

  1. Computer Repair Service

Written by the company

At LWRepairs, we provide high quality mobile phone, tablet, console & Mac repairs for all brands and faults. We also provide mobile phone unlocking and many other great services. We are an Apple Independent Repair Provider. Call on 0238 218 2396.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,148)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff are very friendly and…

The staff are very friendly and helpfull .
I went in the shop to check out the phones ,as i needed one for my new business . I was very happy with how helpful the guys were , and i came away with what i wanted .

27 June 2025
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

As they say “it’s easy when you know how”……..

As they say “it’s easy when you know how”
Well - the person who knows how is Lewis Watson. I had 4 different issues which were really worrying me, Lewis came to the house and resolved them all in about 20 minutes. He was very understanding and respectful and pleased to help and I was delighted to pay the very reasonable callout fee. I recommend him unreservedly.

23 June 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

100% recommended

Amazing independent phone shop with very friendly and knowledgeable staff who go out of their way to help you.

12 June 2025
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

5* phone fixed in Southampton

Been the man to go to for fixing screens since he started in his little van on day one all those years ago now.

5 * polite and speedy service

12 June 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :) and for continuing to use us :0

Rated 5 out of 5 stars

I have used LW repairs on more than one…

I have used LW repairs on more than one occasion and I have always found them welcoming knowledgeable and easy to do business with, It’s good to see a local small shop doing well.

11 June 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

How to be made to feel like a customer…

How to be made to feel like a customer that is the only customer they have. Excellent customer service, good communication, great prices and very prompt service. A small problem with front camera calibration, not allowing facial ID, was resolved in about 5 minutes. Brilliant.

7 June 2025
Unprompted review
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Reply from LWRepairs

Thank you very much :)

Rated 5 out of 5 stars

The charging port on my A51 had burnt…

The charging port on my A51 had burnt out and indeed more damage had been done. With much ‘faffing’ about my end , I ended up taking in a dead phone with zero battery life. Waz was the man to help me (poor chap) as I had explained I needed everything to be saved. No less than 900 videos and 4000 photos !!! I know exactly what you’re thinking !!! But I am still used to Pen , Paper and sending a Pigeon to deliver!!!! It was also very important to me that I saved my best friends what’s app messages and a voice mail I had of her, this was important to me as she passed away in March. I briefly mentioned to Waz why it was so important and I just broke down. Waz offered me tissues and was the sweetest gentleman . Very kind , understanding and really wanted to help me. I felt awful because I was so upset I couldn’t speak and left the shop without being able to even say thank you or indeed goodbye. Waz kept in contact with me and went out of his way to help me get some life into my phone so he could save all these things for me. Within side 24 hours. He’d achieved this and sent my phone off to be repaired., and was back within the time stated. This is the third time I have used LWRepairs, they are an amazing team, everyone I have spoken to who have used them agree. Thank you Waz you were amazing and I will never forget the empathy and kindness you showed me. Thank you.

22 May 2025
Unprompted review
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Reply from LWRepairs

Wow thank you so much Doug - i will pass this onto Waz :)

Rated 5 out of 5 stars

I called in with a Samsung Note 10 +…

I called in with a Samsung Note 10 + that I was having a lot of trouble charging, an hour and a half later, received a text on my wife's phone to say that it had been fixed and was ready to be picked up. Excellent service and it only cost me £49.99. Highly recommended

3 June 2025
Unprompted review
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Reply from LWRepairs

Thank you Clive! I'm glad we could help.

Rated 5 out of 5 stars

They are very friendly

They are very friendly, honest and knowledgeable.
Trustworthy as well. Fixed my technical problems thoroughly and efficiently. I would definitely recommend them.

26 May 2025
Unprompted review
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Reply from LWRepairs

Thank you Debbie!

Rated 5 out of 5 stars

Relax , customer satisfaction.

Went into LWRepairs,to purchase two reconditioned phones, excellent customer service from Millie, who helped me to choose, which phones were best for non tech people. Felt at ease through the whole experience. Since the purchase we had a small issue with one of the phones, but it was quickly dealt with , with no issues ,and is being replaced , excellent service.

24 May 2025
Unprompted review
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Reply from LWRepairs

Thank you Tim! :)

Rated 5 out of 5 stars

Best local phone service &repair

Dropped off my iPhone at 4pm today for a ridiculously broken screen…”would it possible to get it back today”…answer was no problem come back at 5!!

All ready and shiny new…ready for another break again no doubt from yours truly!
Top service from the best local company.
Thanks guys…refuse to go anywhere else!

20 May 2025
Unprompted review
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Reply from LWRepairs

Thank you Colin! We really appreciate it

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Replacement of iPhone battery only took about an hour. Now working well and I am more than happy with the result. Well done team!

16 May 2025
Unprompted review
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Reply from LWRepairs

Thank you Zena :)

Rated 5 out of 5 stars

Rear glass iPhone repair

Rear glass and side frame repair on my iPhone 12 mini, easy to contact for quote and to organise beforehand, dropped phone in and stuck to timings, phone as good as new. Would recommend and would use again :)

17 May 2025
Unprompted review
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Reply from LWRepairs

Thank you Emily

Rated 5 out of 5 stars

A really friendly service

A really friendly service, knowledgeable staff and no problem to small. From handling over my iPod for a battery replacement to picking it up. I received regular updates and collected it on the day specified. The unit not only worked it had also had a clean. Thank you team.

16 May 2025
Unprompted review
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Reply from LWRepairs

Thhank you :)

Rated 5 out of 5 stars

Staff were very helpful

Staff were very helpful and knowledgeable.Lovely to use a small local business.No high pressure sales pitch just friendly advice.Will certainly use them again.

9 May 2025
Unprompted review
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Reply from LWRepairs

Thank you! :)

Rated 5 out of 5 stars

Great service watch battery change

Minor issue with a faulty replacement part. But Lewis contacted me strait away and informed me that he could order another part and it would be sorted asap.
Communication was great and I got my watch back within a few days.
Great service.

8 May 2025
Unprompted review
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Reply from LWRepairs

Thank you Andy - we really appreciate your understanding as a customer too

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