I am an advanced intermediate player. Been playing with a Luzz Cannon Pro for 6 months, and lacking a reliable backup, I ordered another Cannon Pro. I think there was a glitch with the Luzz contract... See more
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Review summary
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Communication was a bit confusing at first because several people tried to respond at different cadences….. That said I see that as a plus because the team seemed eager to help me to a resolution w... See more
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Great company with swift communication Candy Cannon paddle and cover was just what I needed. I personalised the handle with my initials and personalised the cover with my embroidered name, in threa... See more
Company replied
Received my paddle this morning, played this afternoon. WOW what a paddle, great control and excellent spin qualities. I am so happy i chose the Luzz Glider. The company provides fantastic customer... See more
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4.6
Excellent
86 reviews
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Replied to 100% of negative reviews
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Buyer Beware
READ BEFORE BUYING!!!! Be aware, when purchasing their paddles, they have a 30 day return policy. In that, if you do anything besides lightly bounce the ball on the paddle, they won’t accept the paddle for return and/or exchange. I hit a ball 4-5 times and didn’t like the feel, and immediately emailed to return. They asked for pics and the paddle had marks from the ball on the face and they denied the return. This would be the same as trying on shoes and not being allowed to walk in them. Or go sit in a car but not test drive it.
12 November 2025
Unprompted review
Reply from Luzzpickleball
Thank you for sharing your experience—we're genuinely sorry to hear about the disappointment with your paddle return and truly value your feedback as it helps us improve.
To clarify, our 30-day return policy (detailed on our site at Return & Refund Policy) covers unused items in original condition for returns or exchanges. Like many in the sports equipment industry, we can't accept returns on used products to maintain quality and hygiene standards for all customers. That said, we completely understand wanting to test the feel—it's why we offer detailed specs, videos, and reviews upfront.
As a gesture of goodwill, we'd be happy to explore options under our 1-year warranty if there's any defect, or discuss a potential store credit for a different model. Please reply here or email service@luzzpickleball.com with your order details so we can review right away.
We appreciate you giving us a chance to make this right—your satisfaction is our top priority!
Luzz Pickleball. Is it a scam??
I ordered the Luzz pickleball Kung Fu Panda Cannon T700 Carbon Friction Surface paddle on 10/20. The order went through and I saw a charge of $101.15 to my credit card statement. HOWEVER, I never received a confirmation, nor any kind of acknowledgement for the order.
I sent a message via "Contact Us" on Luzz website, but didn't get any response. I tried to call the 2 numbers listed on their website, one has the area code (208) which is in Idaho, but it said, the subscriber is not in service. I called the other number +86 (seems like in China), but I immediately got declined. The mailing address yet in Fremont, California.
Is it a scam??
Can you provide status update on my order?
and don't ask me the order number, because I don't know it as I never received any confirmation with the order number.
20 October 2025
Unprompted review
Reply from Luzzpickleball
Hey, we looked into your order and found you entered the wrong email—that's why no confirmation or order number came through.
Order #11869.
USPS tracking: 9200190403779900008059.
Estimated arrival: October 27th.
Extremely Frustrating Experience
Extremely Frustrating Experience – Would Not Recommend!
I’m extremely disappointed with the service. According to their website, shipments to my country are supposed to take 2-3 days, but it’s now been 7 days, and I still don’t have my package.
I reached out to their support team hoping for an update, but all I received were generic, automated responses – no real assistance whatsoever. They keep claiming they are “following up,” but there’s been absolutely no follow-up. This is incredibly frustrating.
It’s also worth mentioning that their system for shipping products is a mess, and they use YunExpress instead of more reliable carriers like DHL or UPS, despite what their website suggests. If I had known, I would have never trusted this company with my order.
I absolutely would not recommend this company to anyone. The lack of communication and the poor shipping system is a huge letdown.
6 September 2025
Unprompted review
Reply from Luzzpickleball
We’re truly sorry for the frustrating experience you’ve had with your order. We completely understand how disappointing it is when delivery doesn’t meet expectations. As you mentioned, our website indicates 2-3 day shipping, but geographical differences between countries can sometimes lead to longer shipping times and the use of different carriers, like YunExpress. We regret any confusion this caused and appreciate your feedback, as it helps us improve our communication and processes.
Regarding your outreach to our support team, we want to assure you that responding to customer messages within 8 hours and emails within 12 hours is a core policy at Luzz since day one. Please take a moment to check your inbox, including your spam or junk folder, as our response to your inquiry should be there. If you’re unable to find it or have further questions, please reach out to us at service@luzzpickleball.com, and we’ll address your concerns right away.
We’re also excited to share that we’ve established a warehouse in the Philippines to streamline deliveries and prevent issues like this moving forward. Your satisfaction means a lot to us, and we’re grateful for your patience. Please don’t hesitate to contact us so we can make this right for you.
WILL NOT REFUND SHIPPING COSTS! Even if it's a quality issue!
I'm trying to return this pickleball tote as it does NOT stand up on it's own whatsoever, as their website indicates. Sent them an email, they won't refund shipping charges unless it's a QUALITY issue. Well, I DEFINITELY consider this a quality issue. Emailed them again... haven't heard back.
21 November 2024
Unprompted review
Reply from Luzzpickleball
Thank you for reaching out and sharing your feedback with us. We sincerely apologize for any inconvenience you have experienced with your pickleball tote bag.
At Luzz, we strive to ensure our products meet high-quality standards, and we're sorry to hear that your experience did not meet these expectations. Please rest assured that we support 30-day returns, and we have processed your return for free as a gesture of goodwill.
Our pickleball bags are designed to stand up on their own as shown, and they are produced following strict quality controls. We value your input and will use it to improve our products and services.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to help and ensure that you have a positive experience with Luzz.
Thank you for your understanding and patience.
order no1576
I made an order for the paddle and once i received paddle it turned out not the way I thought so I send a numerious emails asking for a return lable. This company referred me to the shipping logistic people and they asked me to go back to the luzzpickleball. Finally, I have to pay my own money to return this item. Recommended to someone don't do business with luzzpickleball.
30 September 2024
Unprompted review
Reply from Luzzpickleball
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced during your return process. Your feedback is incredibly important to us, and we're sorry to hear about the difficulties you faced.
I'm pleased to inform you that we have since revised our return policy to better serve our customers. We now offer a 30-day unconditional return policy, ensuring you can return any product for any reason without hassle. We will also cover the shipping cost for the return to make the process as smooth and convenient as possible.
To address your specific situation, we would like to reimburse you for the shipping cost you incurred for your return. Please reach out to us at service@luzzpickleball.com, and we will ensure this is taken care of promptly.
Thank you for your patience and for giving us the opportunity to rectify this situation. We hope to regain your trust and serve you better in the future.
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