Luzzpickleball Reviews 56

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the paddles, noting their excellent performance, control, and design. Many consumers highlight the exceptional customer service, describing it as responsive, helpful, and professional, with issues often resolved promptly and efficiently. People also appreciate the quick communication and the overall positive experience with the company's service. However, some customers also noted that communication could be confusing at times, with generic responses or inconsistent information. A few people were dissatisfied with the customer support when seeking refunds or assistance with product issues, mentioning a lack of follow-up and unhelpful responses.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers are highly satisfied with the quality and... See more

Response time

Clients share positive opinions on response time, with many praising the quick and efficient communication... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the excellent and fantastic... See more

Quality

Users describe positive interactions with product quality. Many reviewers praise the excellent quality of the... See more

Service

People report positive experiences with service. Customers praise the superior service, swift communication,... See more

Based on these reviews

Rated 5 out of 5 stars

Communication was a bit confusing at first because several people tried to respond at different cadences….. That said I see that as a plus because the team seemed eager to help me to a resolution w... See more

Company replied

Rated 5 out of 5 stars

Great company with swift communication Candy Cannon paddle and cover was just what I needed. I personalised the handle with my initials and personalised the cover with my embroidered name, in threa... See more

Company replied

Rated 5 out of 5 stars

Hello fans, I’ve been an avid pickleball player for 3 years now, I have to sheepishly say that I’ve bought over 20 paddles or more in that period of time . Came across the Luzz line from an... See more

Company replied

Rated 5 out of 5 stars

Received my paddle this morning, played this afternoon. WOW what a paddle, great control and excellent spin qualities. I am so happy i chose the Luzz Glider. The company provides fantastic customer... See more

Company replied



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

56 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Luzz pickleball has superior services…

Luzz pickleball has superior services better than Selkirk especially when problem with paddles. I love Luzz pickleball.

17 April 2026
Unprompted review
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Reply from Luzzpickleball

Thank you for your kind words and for choosing Luzz Pickleball. We strive to offer superior customer service and are glad we could assist you effectively with your paddle. Your satisfaction is our top priority, and we look forward to serving you again in the future.

Rated 5 out of 5 stars

Hello fans

Hello fans, I’ve been an avid pickleball player for 3 years now, I have to sheepishly say that I’ve bought over 20 paddles or more in that period of time . Came across the Luzz line from an ad drop on FB .. let me give this moderately priced beauty a try.

Right out of the box it was so gorgeous. Feel of the Kung Fu Panda pro series was awesome

After playing several rounds with great feel , control and precision shots I ordered the Candy bomb

These paddles are a keeper in my arsenal and looking forward to whatever else your good people put out

Great service and shipping was fast and easy

Can’t go wrong here

17 April 2026
Unprompted review
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Reply from Luzzpickleball

Thank you for such a detailed and thoughtful review. We understand that finding the perfect paddle is a journey, and we are thrilled that the Luzz line has become a 'keeper' for you. It is great to hear that both the Kung Fu Panda Pro Series and the Candy cannon are delivering the control and precision you need on the court. We appreciate your business and look forward to supporting your game for years to come.

Rated 5 out of 5 stars

Great company, great product

My paddle arrived as requested, team was quick to respond to inquiries. Luzz Cannon is everything I had hoped for

2 April 2026
Unprompted review
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Reply from Luzzpickleball

Thank you so much for the kind words! We’re thrilled to hear the Luzz Cannon met your expectations and that our team could assist you promptly. Enjoy every game!

Rated 5 out of 5 stars

A well trusted product

A fellow pickleball player recommended this paddle, I did my research amongst other paddles out there on the market, and I'm glad I got this one. The first time I played with it, I was getting used to it. After a few matches, I can tell that this was the one. It has a perfect sweet spot and the overall handling was great to my play. Since I was a former league tennis player, it really hit all the spots for me. I gave it a little protection all around. It's great for me! Give it a try! I think you'll like it and enjoy every bit of it.

25 March 2026
Unprompted review
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Reply from Luzzpickleball

Wow, this review just made our whole week! We totally get that “getting used to it” feeling—it’s amazing how a paddle can go from “new gear” to “my new favorite thing” after just a few matches. And as a former tennis player, you know exactly what to look for in a sweet spot and handling, so your words mean the world to us! Love that you even gave it a little protective love too—smart move. Thanks for trusting us with your game, and we can’t wait to hear about your next win on the court!

Rated 5 out of 5 stars

I had a blue blaze Inferno that went…

I had a blue blaze Inferno that went dead! I contacted customer service and they asked me to send video of paddle, I did.
They replied back couple days later and said they would send me a replacement paddle, I received it yesterday. Luzz is great company to deal with and stands behind product. I have bought three paddles from them so far. Thanks again for the replacement!

19 March 2026
Unprompted review
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Reply from Luzzpickleball

We really appreciate you sharing your experience! We know it’s frustrating when a paddle goes dead, but our team works hard to make the warranty process as easy as possible. We’re thrilled to hear your replacement arrived safely yesterday.
It means the world to us that you’ve bought three paddles from us so far—you are a true Luzz supporter! Enjoy the new gear and happy rallying!

Rated 5 out of 5 stars

Got a good deal for the panda cannon…

Got a good deal for the panda cannon with spring promo discount and freebies. Satisfied with my purchase. Thank Luzz.

9 April 2026
Unprompted review
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Reply from Luzzpickleball

Thanks for the great feedback! We're thrilled you're satisfied with your purchase. The Spring Promo was a great time to grab the Panda Cannon, and we're happy you got such a good deal. Thanks for choosing Luzz!

Rated 5 out of 5 stars

Luzz Makes Great Pickleball Paddles

I already owned the Luzz Cannon and it is an absolute beast of a paddle. So when I saw the Glider Hybrid, I grabbed it immediately. To me, the Glider feels a little more stable for off-hits due to its hybrid shape, the power is a little less then what the Cannon puts out but it has a big sweet spot for strong drives and punches, and it feels a little faster for hand battles. The Glider and the Cannon are both excellent, high quality paddles that play great! And given the reasonable prices, these are a must-buy!

25 March 2026
Unprompted review
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Reply from Luzzpickleball

Love this detailed breakdown! You hit the nail on the head—the Glider Hybrid really is a beast in hand battles. It’s awesome to hear you’re enjoying both the raw power of the Cannon and the precision of the Glider. Thanks for being such a loyal fan and for helping others see the value in our gear. Happy rallying!

Rated 5 out of 5 stars

Luzz Glider Hybrid, great control and spin

Received my paddle this morning, played this afternoon. WOW what a paddle, great control and excellent spin qualities. I am so happy i chose the Luzz Glider.
The company provides fantastic customer service i can't rate them highly enough.

8 April 2026
Unprompted review
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Reply from Luzzpickleball

Thank you for the fantastic review! We are so glad the Glider met your expectations right out of the box. It’s great to hear that the control and spin are working well for your game. We truly appreciate your kind words about our customer service team, too. Thanks for choosing Luzz, and see you on the court!

Rated 5 out of 5 stars

Improvement to Game

Great company with swift communication
Candy Cannon paddle and cover was just what I needed.
I personalised the handle with my initials and personalised the cover with my embroidered name, in thread to match the Candy Cannon paddle.
Overall a great paddle which is lightweight and has a good sweet spot, easy for more power and spin

1 April 2026
Unprompted review
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Reply from Luzzpickleball

Thank you for the wonderful feedback! We are so glad to hear that our team provided swift communication and that the personalized Candy Cannon met your needs perfectly. It sounds like the combination of a lightweight build and a large sweet spot is working great for your game. We appreciate you choosing Luzz for your custom gear, and we hope you enjoy every match!

Rated 5 out of 5 stars

Great paddles and great Customer Care

I really enjoy using the Luzz Pro Cannon paddle! The company is also very good at resolving issues that may arise. They are very easy to work with and have helped me with my warranty claim. Their customer service is Excellent! I recommend using this company because of the quality of their products as well as their customer care.

3 April 2026
Unprompted review
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Reply from Luzzpickleball

Thank you for such a heartfelt review! We know that things can happen, and we believe that true customer care shines when we’re there to support you through it. We’re so glad we could get your warranty sorted out quickly. Enjoy your Pro Cannon, and know that we’ve always got your back on and off the court!

Rated 5 out of 5 stars

Communication was a bit confusing at…

Communication was a bit confusing at first because several people tried to respond at different cadences…..

That said I see that as a plus because the team seemed eager to help me to a resolution which they were ultimately able to do. They have earned a loyal customer.

31 March 2026
Unprompted review
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Reply from Luzzpickleball

We really appreciate you sharing your experience! While we’re sorry for the initial mix-up with multiple people reaching out, we’re thrilled that our team’s dedication to finding a solution shone through. It means a lot that you see our eagerness to help as a positive, and we’re so grateful to have earned your loyalty. Thanks for giving us the chance to make it right!

Rated 5 out of 5 stars

Great and helpful

Great and helpful, quick responses and great vibes !

2 April 2026
Unprompted review
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Reply from Luzzpickleball

You just made our day! We'll make sure to pass the 'great vibes' compliment along to the whole team. Thanks for choosing us, and happy rallying!

Rated 5 out of 5 stars

I got the Luzz Pro 4 Inferno, and here are my thoughts

The process or buying my Inferno paddle wend very smooth. They promptly answered my questions regarding model availability and shipping. I really enjoyed the quality of the paddle, and the design and color is just superb. The paddle itself feels very smooth to play. Particularly the dropshots, have been very consistent now. Hitting the ball does leave a mark on the surface, more than other paddles I have been playing around with, so I am praying for its grit to last. Only time will tell!

13 March 2026
Unprompted review
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Reply from Luzzpickleball

Thank you for such a detailed review! We’re thrilled that the buying process was smooth and that you’re loving the Inferno’s design. It’s fantastic to hear that your drop shots are becoming more consistent—that’s exactly what we aim for! Regarding the surface marks, a little wear is normal with high-level play, but rest assured, the Inferno is built with durable grit designed to last. We’re confident it will hold up great for you. Enjoy the game!

Rated 5 out of 5 stars

The service of the support is very good…

The service of the support is very good and very helpful, they got me a gift also. So happy and will buy again and again. Thank you Luzz Company! 🤝

2 April 2026
Unprompted review
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Reply from Luzzpickleball

Thanks for the amazing feedback! We’re thrilled you had a great experience with our support team and the gift. We look forward to serving you again and again! Happy playing!

Rated 5 out of 5 stars

5/5!

Paddles from Luzz Pickleball are superb! They are always my favorite. All the paddles I own, from beginner to pro series, are from Luzz. The quality is excellent! Customer service is 5/5—fast replies and very accommodating.

2 April 2026
Unprompted review
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Reply from Luzzpickleball

Wow, from beginner to pro—you really are the ultimate Luzz fan. We are honored to have been part of your journey on the court. Knowing that our paddles have grown with your game means the world to us. Thanks for the 5/5 rating and for trusting us with your entire collection.

Rated 5 out of 5 stars

I’m still working on my pickleball…

I’m still working on my pickleball game, but I’ve tried my fair share of high-end paddles..JOOLA Pro IV pickleball paddle, Selkirk Boomstik paddle, and Paddletek paddle.
Surprisingly, the Luzz Inferno pickleball paddle stands out the most for me, hits with that Boomstik power, but with way more control.

What really impressed me though? Luzz’s customer service. They handled a factory defect quickly and replaced my paddle without any hassle. Solid paddle, even better team! Love a brand that stands behind their product.

20 March 2026
Unprompted review
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Reply from Luzzpickleball

Thank you for such a thoughtful review! It is an honor to be ranked alongside the top paddles you have tried. While we strive for perfection, we are incredibly grateful that our team could resolve the defect issue smoothly for you. Knowing that you value our support means just as much as hearing you love the paddle's performance. We are here for you on and off the court!

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