Luxury Escapes Reviews 12,589

Krishna W was very helpful with assisting me in paying the balance of my payment in instalments before the due date. He was friendly and did what he said he would do very quickly. Much appreciated.

Had to cancel accommodation and rebook another around the same dates. Spoke with Prasiddha P and had great service and achieved exactly what I wanted. Very professional.

Do not be fooled by the automated 5-star reviews pushed out immediately after a purchase. The real story of Luxury Escapes is documented all over Reddit, TripAdvisor, and the mounting complaints filed with the ACCC. This company operates on a business model that systematically traps and forfeits consumer capital the moment a family faces a booking change.Everything runs smoothly until you need to make manual changes or handle a cancellation. That is where the administrative nightmare begins. Instead of operating with basic commercial decency, Luxury Escapes weaponizes semantic word games and aggressive fine-print loopholes to ensure you never get your funds back. Under the leadership of CEO Adam Schwab, the company unilaterally wipes balances from customer accounts with zero proactive warnings or expiration countdowns, hiding behind the excuse that funds are "account credits" rather than "gift cards" to bypass federal consumer protection laws.This is not an isolated incident. Losing consumer funds without rendering a single service is part of a widely documented pattern of behavior openly tracked across the consumer community. For instance, on the r/australia Consumer Legal Thread, an active community of affected travelers discusses taking formal legal action against the company for "hopelessly mismanaging their holiday bookings." Similarly, on the r/LegalAdviceUK Dispute Thread, families detail how the platform stubbornly refused cash refunds even after hotels authorized them, forcing travelers to fight back through AMEX chargebacks.We have escalated this predatory behavior directly to our credit card company AMEX, and the ACCC under Section 24 of the Australian Consumer Law for unfair contract terms. We are also ensuring their primary institutional backing at Pier 12 Capital (formerly Auctus Investment Group)—specifically Campbell McComb and Michael Hynes—are fully briefed on how Lux Group leadership structures its terms to systematically capture consumer capital without rendering services.If you are a family looking to book a holiday, stay far away. They will happily take your money, but if anything changes, their infrastructure is designed to pocket your hard-earned capital. A textbook corporate scam under Adam Schwab's watch

Our support from Mason G was amazing. We want to thank Mason G for pursuing a positive outcome to our unusual circumstances. Thank you Mason G at Luxury Escapes support I really appreciate your efforts.

Anna A provided great support following an issue I had with my trip to the middle east. Used the company a few times and they have some good deals on exclusive properties.

So helpful and prompt with my request,thank you!

WARNING TO FAMILIES: Luxury Escapes Seized $2,000+ Using Deceptive Legal Loopholes
Do not trust this company with your family’s vacation capital. If an emergency happens or you face an unpredictable life event, their "luxury" facade completely vanishes, and their legal department will weaponize the fine print to confiscate your money without rendering a single service.

My family is out over $2,400 USD because Luxury Escapes quietly wiped our active account credit balance to exactly zero without sending a single proactive email warning, expiry countdown, or notification.

When we formally challenged this total forfeiture of funds, their General Counsel stepped in to defend the corporate theft using an insulting semantic loophole. Under Australian Consumer Law, vouchers and consumer credits are legally required to carry a mandatory 3-year minimum expiration to protect buyers from predatory practices. Luxury Escapes’ legal defense? They are arguing that because they deposited our funds into an "account wallet" instead of printing it on a physical "gift card," they have a right to bypass consumer safety laws and steal our money in 12 months instead of 3 years.

To make matters worse, the credit tier we were forced into was structurally unusable because their luxury catalog for that bracket is overwhelmingly restricted to adults-only properties—which is entirely useless for a household traveling with a minor child.

The reality of doing business with Luxury Escapes: They currently have pocketed thousands of dollars of our hard-earned money while providing zero travel accommodations, zero hotel nights, and zero value. They are relying on automated systems and calculated fine print to justify unjust enrichment.

We have refused to roll over and have escalated this predatory conduct directly to American Express Executive Corporate Risk teams and the relevant federal consumer protection tribunals. If you are a family looking for a stress-free travel partner, book directly with hotels or use an agency that respects basic consumer protection laws. Stay far away from Luxury Escapes.

Fast and very clear response to my enquiry from Joshua D. Excellent service.

The conversation with the consultant was considerate and very thorough. Overall, a very good experience.

Thank you Charlie H. You were very helpful and kind after my recent health issue that meant I had to change my travel plans. You kept me informed and did everything you said you would. I appreciate your wonderful customer service kind regards Gillian

Bella C was fantastic. She was pleasant, helpful and worked hard to get a great outcome for us. It is people like Bella who keep us coming back to Luxury Escapes. She went the extra mile to make sure we were well looked after.

Wendy T answered all queries quickly, politely & respectfully. She was very thorough to ensure our booking included everything we had hoped for & her patience throughout this process was very much appreciated.

Lauren M was a great help assisting us to eventually sign on for a holiday. She was eager and new her product.

Madison was so helpful with sorting out my matter. I left the phone conversation thinking how wonderful Madison was and how good it is to talk to such a helpful person in this day and age.

We spoke to Darcey R who was very helpful without any delay or problems. Darcey was respectful, polite and easy to listen to.
Bruce Robb

Prompt response from Jordania very helpful and polite

Mason G was a real pleasure to deal with. She was very clear, friendly, concise, and answered all my questions thoroughly. Thanks again, Mason!

Holly H was extremely helpful and provided me with answers to all my questions.

jennifer c called me immediately and i explained situaltion, she then called the spa company i was having difficulty contacting and then took the time to call me back to let me know they were available to call at that time. good service in this day and age