Luxe To Kill Reviews 769

After sharing my experience at the hospital with the company, I was disheartened to learn that Luxe to Kill denied my request for a refund, leaving me out of pocket. Unlike other companies, which issued refunds promptly, Luxe to Kill's refusal stands out as particularly disappointing.

I placed an order on 21June and until now I haven’t hear from them since I been sending them email messages but they haven’t responded yet so I contacted Paypal to handle the case because I don’t want to lose my money

I placed an order on 23rd April and have hear nothing from them since.
The brand continue to advertise their sale on their social media, but are not fulfilling current orders

Haven't received my parcel yet. Deliveryvstated 2-3 working days and it’s been over a week. Understand they are closing down and have high volume of sale maybe. Head up if your ordering delivery may take longer? Still have received my parcel, have tracked and states it’s on its way to hopefully will receive soon

Lux to kill don't get thr credit they deserve! This brand quality especially the shoes and boots are amazing, I've bought around 16 pairs they are so great! The style quantity exceptional, brilliant brand. Hope they win awards.

Made an order. After a week didn’t hear anything and then got a mail
Advising me my order has been cancelled as per my request ….. bad practice

They have gone into liquidation… I ordered from them, returned the order, had zero communication from them.
When contacted them I was told there’s nothing could be done…
So now I have no clothes, and no refund.
And they have also had the cheek to ask Me for further details regarding this review…
I have already given these details when asking where was my refund confirmation… so I don’t know Why I am having to provide details to a company who has ripped Me off, to see if my review is genuine!
Couldn’t make it up, complete liberty!

Amazing experience, I made an error with my order and emailed the customer service team, whom then responded in less than 24 hours and solved my problem. I can’t wait to receive my clothes. X

Excellent quality and good value for money

I ordered two skirts from luxe to kill. After I had purchased I realised I had ordered one in the wrong size. I emailed hoping that it could be changed before shipment. I was replied to very quickly and by someone called Anais. The issue was sorted within the same email! Very very pleased.

Clothes just different however my recent purchase was a bit long on my 5”3 frame! The styles designs are nice tho real nice

I received great customer service by a staff member called Anais, they made my process easy and quick without any hassle or stress. Thank you, will definitely be shopping here again.

I love everything about this brand. They have Excellent service, fast replies and resolved any concern quickly. The quality of the clothing is great would recommend buying clothes from here I recently ordered from here and will be ordering again :)

Love the style of the clothes. Great quality. And great/very helpful and patience customer service!

Ordered a pair of jeans, which were too big so requested an exchange. I was updated when the return was received but did not receive a tracking number for my exchange so I emailed customer services. They replied the same day and I received my exchange 3 days later.

Excellent customer service. Really fast response. So helpful too

5*
Excellent customer service, fast replies and resolved my issue quickly.
Love the jeans and cargos I ordered, amazing quality, will 100% be ordering again.
- Lucy L

Customer service fantastic, Anais helped me with an exchange with the original price I paid. First I've ordered from Luxe to kill, will defo order again, great price and lovely jacket.

Amazing, fast response and delt with my issue straight away.

Poor quality clothes, smell like fish, customer service has not responded to me once in weeks.