I have ordered from them for years and now when I try to check out the same item I’ve always purchased it tells me they don’t ship to the US. There is no explanation as to why or any information the... See more
Company replied
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I have ordered from them for years and now when I try to check out the same item I’ve always purchased it tells me they don’t ship to the US. There is no explanation as to why or any information the... See more
Company replied
Buyers in Canada be aware that I had to pay duties before I could receive my parcel. it was about $30 ADDITIONALLY. The issue is not to pay that but that it was unexpected: usually companies take car... See more
Company replied
Horrible customer service. Paid $24 for express (3-4 day) shipping to receive a package a week late. The company takes no responsibility and has no empathy for any unforeseen circumstance that may... See more
Company replied
I am so happy to have found Luxe Lenses. I can’t tell you how many knock off solitica contacts I have received from horrible websites but luxe lenses sells authentic solitica, every color option, and... See more
LuxLenses.com authorized retailer of Solotica colored contact lenses.
Dubai, U.A.E.
Replied to 100% of negative reviews
Typically replies within 1 month
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Amazing website! Great customer support! Ordered over the weekend and was delivered on Monday!
I purchased my Lux Lenses on Friday the 12th at 11:40 pm and they were delivered Wednesday the 17th at 9 am. Please keep in mind your purchase is coming all the way from Dubai and if you order over the weekend those days are not counted at buisness days. International shipping is subject to inspection at any time and may delay your delivery date. Lux Lenses has absolutely no control over international inspections. I was aware of all of theses things when I ordered and was expecting my shipment Thursday. I was pleasantly surprised when it was delivered Wednesday early morning. Now onto the lenses! I ordered the Cloeique Flourite Lux Blue Green Lenses with no prescription. Please check out their instagram to see what lenses will look like with certain eye colors and keep in mind that color payoff will vary based on the natural color of your eye. My lenses are beautiful and they are very true to color over my dark brown eyes. I’m excited to order again and again from Lux Lenses. Please read the instructions before using your lenses and be prepared to care for them so they last! Thank you Lux Lenses for sending me such a stunning set of lenses. These are easily the most realistic, finely detailed and true to color lenses I have ever owned. Sending love and positivity to Lux Lenses, be safe and stay blessed!!!❤️

Reply from Luxe Lenses
i received my contacts the other day and had no problem with the delivery, but had an issue with the contacts. Ive always recommended and used this company as my go to for any lenses and i have never had an issue before as they are comfortable to wear. I regularly use to order the same colour numerous times but on this occasion thought that i would try something different. I tried them on today and realised that both contacts are different as one is a lighter shade of green and the other is much darker and you cant really tell i have a lense in that eye. Not only are the contacts pricey but you expect the product of purchase to be up to the standard of the price you pay. Very disappointed!

Reply from Luxe Lenses
By far the BEST contact lenses I have ever tried. So comfortable and you can't even tell it's not my own eye color unless you come really REALLY close or use a magnifying glass lol! The service was great too I got my order in 3 days as promised on the site. I will definitely buy again.
Great website and fast delivery.
Update: I have been wearing my contacts from luxe lenses daily and absolutely love them! They are super comfortable so natural looking and I get compliments all the time.
Love the Solotica lenses I got they are so natural so comfortable and also arrived quickly as promised. I'm hooked!
This was my third order with Luxe Lenses and I really love their lenses. I have tried Solotica and Cloeique and both are comfortable and very natural on the eyes. I highly recommend the Cloeique Flourite Luxe for those looking for light blue lenses with a border because it is the best one I have found and I am a contact lens wearer since 10 years so I know what looks good when I see it. It has a medium coverage over the eye so it gives the most natural look without those weird looking dots you see when you're close. I sent my review to Luxe Lenses and they asked me to share it here so here it goes. I give them 5 stars for speedy delivery, honest customer service reps and good quality products.
I have dark brown eyes by the way and my skin tone is light-medium.

Reply from Luxe Lenses
Horrible customer service. Paid $24 for express (3-4 day) shipping to receive a package a week late. The company takes no responsibility and has no empathy for any unforeseen circumstance that may occur. In short, they do not value their customers. My first and last experience.
In reply to Luxe,
You did not send a second package, I asked for a refund because it would not arrive in time.

Reply from Luxe Lenses
Buyers in Canada be aware that I had to pay duties before I could receive my parcel. it was about $30 ADDITIONALLY. The issue is not to pay that but that it was unexpected: usually companies take care of this themselves. I have ordered contact lenses from other UAE based companies before and this did not happen.
I got two pairs of contacts about $50USD each. Cloeique contacts are comfortable. The color could have more depth to it. Also, due to the extra charges they became more expensive than solotica lenses, because altho soloticas have a higher price tag, they will last you 1 year but cloeique last 6 months.

Reply from Luxe Lenses
I confess Im very frustrated.
The shipping was fast and I got super excited but unfortunately the color is not as described. It doesn't match the picture.
I got a Ice one because according to te picture was the color that would be closer to my previous one from another brand.
Turns out its too light and they dont accept returns.

Reply from Luxe Lenses
I had been following this company on Instagram for a while and finally took the plunge to try these lenses that appeared so unbelievably natural on the eyes and I LOVE it! They look so good I couldn't believe my eyes. I ordered the Cloeique brand in Aqua Luxe because they where cheaper and I'm really happy. Because the review here motivated me to shop I thought I should leave my review too. Shipping was fast I got my order in 3 days.
Very happy with my Purchased from luxelenses.com very fast shipping when in fact on their website says 3 to 4 days but I received my order in 2 days.
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