Luvly Reviews 

Don’t give them your payment information!!! I signed up but then was immediately put into a chat and pressured to do and pay more with a skin product program so I immediately said no and that I wanted to cancel. I thought I had cancelled only to find out later that they had been charging me $50+ for 6 months but also in addition charged me $173.93 two of those months. I received no products and never used the program!!! DONT MAKE THE SAME MISTAKE. I CANNOT GET MY MONEY REFUNDED!

The videos as calming and helpful

Pleasant and effective routine - it gives me calme and pleasure every day and the customer service is helpful.

First, I love the exercises. They are relaxing and yet invigorating. A great way to start my day! Plus, I saw improvement within 2 weeks!!!! Secondly, customer service is fantastic Anton helped me solve my technical issues in a prompt, professional and very understanding manner.

I love the exercises and the way they are explained. It gives me so much relaxation and gives me the time and space to take care of myself. Love the voice tone and that the model does the exercise too, so you can follow her well. Thank you.

This company needs to shape up and realise they cannot take money without your consent.Have spent the last month bombarding them with complaints and finally got my money back but 47 a month is ridiculous for videos that are on you tube.
I would not sign up for 4.99 a week as this gives them the control to take money out of your bank. Awful experiance.

Very pleasant experience - not sure how much a difference it really will or can make but certainly can’t hurt to try. Impressed either way the responsiveness of the company and do believe it’s a left and responsible company. Easy to incorporate into your day and I find the descriptions useful and good.

I like the length of the lessons. I like the variety of options. I am impressed by the amount of content.

I am generally pleased with the app. Ilike the videos, they are short and to the point and ready to incorporate into my routine.
However I only signed up for a week and didn't realise I would be charged €55 at the end of the week if I didn't opt out. I was charged the €55 and when I contacted customer service about it, they told me that they could not refund the money. I feel like they should send a reminder email before charging customers. I will say thought that the customer service has been very helpful and quick to reply. They have me some extra time for free as compensation.

Luvly is now part of my daily routine. It's a time to take care of myself and my face.

Terrible experience. Signed up via FB. This business appears fraudulent. Sought refund for unauthorized add-on charge to my credit card.

Customer service extremely poor. Replied with smoke screens & then so-called "support" went around in circles. Still waiting for resolution.

Further, I have been unable to access my remaining paid 1-month trial.

Unethical and appears to function as money grabbing exercise. Surprised this business is allowed to continue operating!

Please see additional reviews on Trustpilot under luvly.com.

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* Detail:
Initial Premium Subscription signed up (21.08USD). Then Credit Card charged 2nd time (49.99 USD) for add-on "Coaching Program", which I did not authorize. Requested refund for 2nd charge. Customer Service initially side-stepped my request with spiel about program benefits and asked me to reconsider. When I declined, they offered 40% refund, then subsequent 70% refund. Then silence. No further support. In total, I have sent 9 EMAILS between 26-Jan 2026 & 11-Feb 2026 (today). Further I cannot access remaining 1-month trial (paid). Both issues unresolved, very unethical.
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Transcript of my Ticket Lodged with Luvly Customer Service 6-Feb:
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Sent: Friday, 6 February 2026 2:24 PM
To: 'Luvly Support' (email redacted)
Hello Dmytro,
Please proceed with Cancellation & Full Refund for “Coaching Program” without further delay.
For details, please see my most recent email request 2/2 below (*).
Regarding feedback, I will be very satisfied when your customer service team finally processes this request.
Thank you in advance.
Kate

(*) Follow-up email request 2/2 (AEDT):
Hi Luvly team,
Please could you arrange “Full Refund” asap for the additional Coaching Program charged to my card 26/1 (AEDT).
Refer to previous email requests to address this issue - 26/1, 28/1, 29/1, 31/1 & 2/2 (AEDT).
Summary below:
- The pop up for this program appeared while I was navigating the Initial Subscription set up.
- The pop up was ambiguous from a users perspective.
- It was not clear that the pop up was for an additional Coaching Program and that it would be charged additionally to my card.
- I did not give consent to charge my card for the additional Coaching Program (I only gave consent to charge the Initial Subscription).
- I did not request the additional Coaching Program.
- I have not started the additional Coaching Program (as I did not request, or give consent for, the program).
- The initial "40% refund" and subsequent “70% refund”, offered respectively in Andrea's response 31/1 and Ganna’s response on 5/2, (in lieu of a Full Refund) are not acceptable from a consumers perspective.
I therefore request Full Refund of the additional Coaching Program charged to my card.
Please confirm Full Refund asap."

Very confusing while starting using the app you start the subscription without realising it. I got charged last year, asked for a refund that never happened. Thought the subscription was cancelled, and got a new charge one year later !! No email reminder, no clear interface ... I want a refund

The tone of the program is very positive and leaves the participants free to choose a convenient time to do the exercises. The voices used are pleasant and encouraging but not at all pushy. The demonstrators are good models & on the whole clear in showing what’s to be done. The directions are sometimes not clear & leave us confused about what to do, especially when they don’t match what the models do: telling us to use the middle finger when the model uses the forefinger.

This is a total scam, stay away. I bought a one week program for EUR 5.7 and they added a subcrisption without my knowledge and took EUR 55 for a monthly subscription. When I complained and told them that I have never agreed to that they refused to return my money.

I liked the exercises. Getting on to the application was confusing.

Fully satisfied with the three months package for face yoga, it helped a lot with the puffiness on the face

This app and approach is so good. At the very least, it is soothing and relaxing to give myself a little massage every morning, but also it actually seems to be improving the way that my face looks and feels. I wouldn’t have known the exercises to do but the app makes it easy and the videos are great. It’s nice to be doing something for my face that doesn’t require medical intervention, and I feel relaxed and I look naturally better to start my day as a result.

Its exercises really do hit troubled areas. They are explained well & shown to clarify. I would however like to know how to repeat the day’s workout so I can do them more than once.

The videos are easy to follow and detailed in their explanations. It’s been great so far

I feel the customer service team worked diligently to ensure my refund was processed in a timely manner.