Luvly Reviews 

I purchased from this company and never wanted the coaching add-on, but to complete my order, it automatically added it. I raised the issue immediately -saying I do NOT want this coaching added to my order, and they refused to refund me. Not only that, they kept taking money out of my account (over $100 monthly) without my consent.

Avoid avoid avoid This is the worst experience I have ever had with an online company. From the day my free trial started I was charged money. Two months and 185 US dollars charged to my account. I was told I didn’t cancel but I did. I was told don’t worry for your troubles will give you a week free , then boom charged more money. The app worked well for first 10 days then had pop ups and I couldnt get it to continue without hitting buttons. Kept saying need premium What a scam avoid this company. Customer service has a standard reply as I sent multiple emails. And always same response. Avoid avoid. Oh and avoid. I can’t believe I fell for this

I didn’t complete the program however what I did was wonderful.
I thought I had canceled when in fact I didn’t. I contacted support who was amazing digging into the reason and helped do the cancellation. Plus they stayed in contact after to let me know that everything worked out. Awesome customer service. Thank you!

Made the purchase and then found my cell phones operating system was too old to work with the app. After exploring this with others who know more cell phones than I, found I was at a no option but to see if I could cancel. They asked kind and fair questions, and after going through a few steps we resolved this nicely. They always replied in a timely manner, and spoke to the questions, nnot around them. Depsite not getting the product, it was a very pleasant experience.

I love how this has helped me prioritise my skin care routine and shown me how to look after my face. I have definitely seen an improvement and the daily photo really helps to show this when you look back as it is often hard to see when you look every day. I had some issues with payment subscriptions and being logged out but the support I received was helpful and resolved the issues. I was also given extra week to make up for the time that was missed.

I went on to sign up for a trial and they ended up charging my card, not just for the trial at $20. but for a yoga coach at $49.99, which I did not want. I immediately, within minutes the same day contacted customer service and let them know I did not want a coach and to cancel my account. After the runaround over email for days on end, they came back and said they could offer me 50% back. I figured, I better take what I can get. THEN, one month later they debited my account for $63.59 OUCH. I again, emailed them right away that I canceled this account last month and I want a credit asap. I got an auto reply saying they received my email and that's it so far. Don't deal with them!!!! I canceled my debit card and filed a complaint with the Federal Trade Commission.

This company was very responsive when I had and issue. They responded very quickly and resolved my problem to my satisfaction right away! Great to work with.

The app is very user friendly. The face yoga exercises are easy to follow and efficient and, the explanations are clear.
The customer service is excellent.

I like Luvly very much, it makes me take care of my skin and give my self love in a few minutes, is great!

The app is really easy to use and I really like the variety of the exercises. I love Luvly for my face.

Easy to follow exercises, schedule, systematic exercises following a well defined purpose, just need to be willing to be guided.
Good assistance when issued or questions raised up.
Can't wait to see results as well

It was a nice and pleasant experience. I will recommend Luvly to others. I could feel my face smoother and with less puffiness.

The app is good and easy to follow routines per day. Still a short week of usage so I can't really say if I benefitted or not.
The subscription process was a bit cumbersome and I ended up paying more than I was expecting to, because I couldn't download the app at first so my trial week finished and was automatically charged the 1st month amount. I contacted customer service and they were very helpful, they even added days to my subscription to make up for the lost time at the beginning. Overall experience so far good, but I think it's a bit expensive though.

Total scammers!!! I purchased a week for £4.73 and after a week they charged me £47.39!!! I never gave consent to this and it wasn't clear when I was paying for the trial.
And I don't like the app anyhow. It easy to follow instructions and well organized videos but an AI voice over which makes it very impersonal.
So overall - just another 'make money no matter what' app.

Don't Sign Up!

They take money without authorisation. My bank told me that they had taken money three different ways on my account. I have blocked all three and hoping they don't find another way to take more money.

I signed up for a £15 month's trial and once logged onto the app, found that they had taken more money from me for a premium service that I had not signed up to. I immediately contacted them for a full refund but they flatly refused saying it was a user error. I cancelled the automatic subscription straight away but they then took even more money from me the next month. Disgraceful - I emailed numerous times for a full refund. In the end, they refunded me the last amount they took after I had cancelled automatic subscription but not the other unauthorised amount they took.

Please don't fall into the same trap that a lot of people have - stay clear of Luvly yoga

I was encouraged by the good reviews to give it a try and I signed up for the £15 offer for the first month but have just noticed I've been charged an extra £39.49. There was no information about this extra charge and now I feel as though I've been scammed. It's a shame as the app seemed ok but I've just cancelled my subscription as I'm worried I'll be charged even more.

Update: I've seen been in touch with Luvly as suggested and apparently I'm being charged for coaching which I didn't want or even know I'd signed up to. There wasn't any clear information about the service or the fact that I would be charged £39.49. Customer service is extremely poor - rather than responding to my request for a refund I'm receiving replies asking me how they can help me get the most out of the coaching that I never wanted in the first place.

Another update:
I finally received emails from Luvly that responded to my questions rather than sending blurb. The advisor was courteous and helpful and having challenged the payment via my bank I'm now going to receive a refund which is much appreciated.

It’s very effective straight away you feel the effects

Easy and fun to use! Great app! They answered all my questions and requests and fulfilled my expectations!

I love the face yoga exercises. They are very calming and relaxing. Some look silly and I get a chuckle out of doing them.

Well designed app that is easy to use, nice easy exercises, clear and not too long. Definitely noticing a difference in my face and skin tone