Lunarcat Company Reviews 

164
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Lunarcat was extremely easy to deal with. They are lightning fast with communication. My package had experienced a customs clearance delay, and before I had even contacted them they had opened a ticke... See more

Rated 5 out of 5 stars

The communication was very prompt and inviting. It made me feel that i can trust the service and I made a big order without any worries. The entire process was very seamless, and the delivery optio... See more

Rated 5 out of 5 stars

I have been looking for a proxy that meets all my needs for a couple years now. Lunarcat meets every single one of my needs on top of phenomenal customer service! I highly recommend them!

Rated 5 out of 5 stars

Excellent service again! Lunarcat was exceptionally helpful with a Mercari auctions listing. They managed to get it at a price that was a lot lower than I expected. Shipping was efficient and cos... See more

Company details

Written by the company

Many proxy services refuse to ship various product categories. However, a large number of these products can be shipped with the proper declarations and documentation.------------------ We provide a unique service for products that no other proxies assist with. This includes a wide range of products including food products, sunglasses, airsoft guns, fountain pen inks, toy weapons, and animal products. --------------------- Our goal is to provide the same level of reliability and support as if you were purchasing an item in your own country. We remain involved throughout the entire process from purchase to delivery.


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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4.9

All reviews

(164)

120 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Proxy Service!

I discovered Lunarcat Company through an internet thread for proxies. The item(s) I wanted were only available in Japan so I reached out privately to inquire about their services. As having recently received my ordered products, I have the following to review: I can 100% guarantee that your order and time will be respected by this company! Their response times are highly commendable and would kindly explain/answer any questions I had. The pricing is affordable (we're in that tariff era) and the process could not have been any easier with their website.

Whether the item(s) are time-limited/sensitive or are in a specific place, this company will do its best to follow through. I am looking forward to using this service again and would highly recommend them to anyone who is seeking a proxy in JP!

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Had a good experience with lunarcat

Had a good experience with lunarcat. Our product was very fragile, more than half of them arrived broken but lunarcat made it right for us and provided us options how to make it right. They're very easy to talk to and very understanding. Definitely recommend for any of your Japan needs!

13 January 2026
Unprompted review
Lunarcat Company logo

Reply from Lunarcat Company

We sincerely apologize for the damage to your fragile items. It was definitely our mistake for not handling them with sufficient care. We’re glad we were able to resolve the issue to your satisfaction through compensation, and we truly appreciate your understanding throughout the process.

Going forward, we will improve our packing standards for fragile items.
Thank you again for your trust and recommendation.

Rated 5 out of 5 stars

Great service

I was looking for a proxy service that could buy me items in advance for very anticipated items from Pokemon Center, Lunarcat updated me, they got my items within 5 mins. Surprising because items were already out of stock, I'm glad they could buy the items before that! Everything was packed perfectly, would recommand Lunarcat 100%.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Offline Shopping Service

I had a very positive experience with Lunarcat for in person (offline) shopping services in Japan. For me personally, they couldn't find the items I wanted at one store. They were quick to communicate and refunded me the fees, even though they still went and looked for it. I found the items at another store and placed another order with them which went smoothly. They have great friendly customer service so I'll be definitely using their services in the future.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience, good communication

Easy to communicate with, very responsive. The end to end process was easy because of the guidance provided by Lunarcat. I was able to get my item shipped from Japan in about a week. Highly recommend!

17 December 2025
Unprompted review
Rated 5 out of 5 stars

This sounds silly

This sounds silly, but the Cat, has misplaced his favorite toy.... This little Giraffe that makes a little chirping noise.

The Cat was - Devastated. We flipped the house upside down. The recovery mission sadly, was unsuccessful.

In the search for a new Giraffe, we could only find them for sale in South Korea. I attempted to order myself and have it shipped to San Diego, but that was a No-Go.

Lunar-Cat stepped in, placed my order and in very short order, we have successfully replaced The Cat's favorite toy! (Plus a back-up!)

I am so stoked she was able to help us. She made every very easy and thing arrived FAST!

Thank you x1 MIIIIILLLLLLLLLLLLION times! We are all so happy!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Using lunarcat service was such a pleasant experience for me! They were very on top of everything and made sure to communicate as clear and thorough whenever I had any questions! They are very honest and had great fee structure! I would use their services again! My package arrived safely and I’m very happy with how everything went

22 August 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Quick to solve problems (within minutes!). Very kind and fast to buy the product that was requested: the plush was bought before it ran out (which was a small window of time)

1 December 2025
Rated 5 out of 5 stars

Most reliable international shopper!!!

I just recently bought many items from an exclusive anime event in japan and I was able to get all of the items I wanted from the in person shopping service. They were incredibly patient with my requests and it arrived very quickly. I can’t wait to order from them again, thank you 😭💕

26 November 2025
Unprompted review
Lunarcat Company logo

Reply from Lunarcat Company

Appreciate your kind words. We look forward for your future orders!

Rated 5 out of 5 stars

Excellent

I used Lunarcat for an in-person shopping order and they did an amazing job! They responded quickly to my questions, and everything arrived in perfect condition.

20 November 2025
Lunarcat Company logo

Reply from Lunarcat Company

Thank you for using our service!

Rated 5 out of 5 stars

I will only use Lunarcat!

I have purchased many items using Lunarcat, all times shipped nicely and quickly. They are incredibly flexible and will listen to all your questions and concerns and will respond quickly to resolve issues and make anything work for you!

7 November 2025
Lunarcat Company logo

Reply from Lunarcat Company

Thanks for choosing us. We greatly appreciate your continued support!

Rated 5 out of 5 stars

Lunarcat, best proxy service you could ask for !

I was looking around for a proxy service that could buy items from Japanese auctions and ship them to me in Europe. I was very surprised when i found out that all proxy services would decline buying and shipping airsoft guns and by looking around on the internet i stumbled on Lunarcat and they were clear about the fact they were specialized in buying and shipping items that other proxy services wouldn't dare touch (including airsofts). Site is very easy to use, you simply have to find the product you want, put the link (and maximum bid you can put for the auction) then they will purchase it or put your bid for it. Customer support is very good and i insist on this part, VERY GOOD. I had multiple questions about throughout the whole process and they always were there to answer to me about potential issues with shipping and such, they collected my 3 items i asked for them to put and ship them together, received them straight from Japan not even 3 days after (the whole process took 13 days, from registering to receiving the products).
If you need to use their services you will really not regret it. Top level service all accross

21 November 2025
Lunarcat Company logo

Reply from Lunarcat Company

Thanks for choosing Lunarcat! Automation is great, but some matters should be done by humans to keep up the good quality. We will keep using human resources as much as possible to keep the quality that you enjoyed!

Rated 5 out of 5 stars

Perfection

Perfect service. As someone who loves things made in Japan exclusively, I know I can do know wrong with this business.

17 November 2025
Lunarcat Company logo

Reply from Lunarcat Company

Thank you very much. We will keep up the quality of the current service!

Rated 5 out of 5 stars

Lunarcat Korea Review

I’ve had an amazing experience ordering through LunarCat Korea! Their communication was always prompt, clear, and incredibly polite. They updated me every step of the way — payment confirmation, shipping timing, and tracking details.

My package arrived safely and perfectly packed, and everything matched exactly what I ordered. They even checked on the previous shipment to make sure it arrived safely, which I really appreciated.

Truly a trustworthy and professional Korean proxy. I’ll absolutely be using LunarCat Korea again.

11 November 2025
Unprompted review
Lunarcat Company logo

Reply from Lunarcat Company

We truly appreciate your continued support!

Rated 5 out of 5 stars

Amazing!

I had a great experience with Lunarcat. The communication was excellent, and they were very responsive to my requests. Highly recommended.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Professional and quick to respond

lunarcat company was very communicative and very professional with my order. It was an event order from Osaka and they were always updating me on the process and answered all my inquiries , being very patient. The package and one item had a bit of an issue when it arrived. After contacting them , they provided me with compensation and were very professional about everything. I highly recommend lunarcat company’s services and would be more careful with my choice of shipping in the future as I had not done my prior research.

11 November 2025
Unprompted review
Lunarcat Company logo

Reply from Lunarcat Company

Sincere apologies for the accident. Although not so often, things do happen during shipping, and we are always ready to resolve your concerns.

Rated 5 out of 5 stars

Another satisfied consumer

Great Experience using Lunarcat as my jp proxy!!
This was my first time using this proxy, and everything went really smoothly! Communication was fast and clear, and the fees are very reasonable — perfect for someone like me who prefers purchasing from mercari
Their in-person shopping service is also super competitive, honestly the lowest I’ve seen so far.
Lunar also go the extra mile to help keep tabs on the shipping/delivery status (I had a personal issue with the delivery and lunar was aware of it as they track the status personally , think most proxy doesn’t do this? )

Really happy with the experience and would definitely use them again!

5 November 2025
Rated 5 out of 5 stars

Great service

I enlisted Lunar Cat's help for buying items from Korea and shipping them to France.

Lunar Cat provided quick, responsive service and was completely open regarding logistics and pricing. The items arrived safely and was well-packaged.

I highly recommend them and would gladly use their services again if the opportunity arises. Thank you!

24 October 2025
Rated 5 out of 5 stars

Easy automated process, with great service and responsiveness

Bought multiple items from multiple online sites, and had them delivered domestically. Website was easy to navigate and updates were given through email as well. For any queries and problems I had, Lunarcat was very quick to respond and efficient in their services. I had my items combined into 1 parcel by Lunarcat and it came well-packed. Will definitely use their services again.

30 October 2025

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