Luminance Milano Reviews 1,616

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 986 reviews, reviewers had a great experience with this company. Many customers are very happy with the products, finding them to be effective and of good quality, often exceeding their expectations. People appreciate how the products, like foundations and concealers, blend seamlessly, feel light on the skin, and provide a natural finish, effectively covering dark circles and imperfections. The user experience with ordering and applying the products is frequently described as easy and straightforward, with many consumers planning to reorder due to their satisfaction. However, some people were dissatisfied with the delivery service, noting that it could be slow and take several weeks to receive their orders. A few other people also felt that certain products did not perform as advertised, with issues like foundations not adjusting to skin tone or concealers not providing adequate coverage. Additionally, some reviewers expressed concerns about the company's return policy and the manufacturing origin of the products.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing it as a "game changer" that is... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as flawless, light, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing dissatisfaction over long... See more

User experience

Reviewers highlight positive aspects of user experience, praising the product for being flawless, light, and... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some reporting quick and timely deliveries,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As an 82 year old, I bought the Luminance Eye Brightener to help disguise my dark lines under my eyes. I liked the case and brush and pink tones which seem to help lighten the lines but don’t total... See more

Rated 4 out of 5 stars

I ordered the Luminance Milano self adjusting foundation. It did not properly adjust to my skin tone , but they provided good follow up and offered a refund. I think this is a newer company - hopef... See more

Company replied

Rated 4 out of 5 stars

Although the product did not work for me, the company refunded my purchase price. So I have to give them an A+ for customer service, However, please be aware, that at this time, returns must be sent... See more

Company replied

Rated 4 out of 5 stars

The products are nice, the under eye cream does work for most of the day with covering dark spots. I also use the powder to cover up oily skin throughout the day. The only con is the delivery service... See more


Company details

Written by the company

At Luminance Milano, we believe that luxury beauty should be accessible, high-performance, and effortless. Inspired by Milan’s timeless elegance and cutting-edge fashion, we create premium makeup essentials designed to enhance natural beauty while caring for your skin. Join thousands of beauty lovers who have discovered the Luminance Milano difference. Because when it comes to beauty, you deserve the best without compromise.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

I just placed an order and was shocked…

I just placed an order and was shocked that I now have a subscription to receive the product every month and that my credit card will be charged monthly. I tryed to cansel the order, but there was a problem and announce that the page can’t be found. I cancelled the "subscription". I regret placing my order with this company. The product was okay and I liked it.

18 April 2026
Unprompted review
Luminance Milano logo

Reply from Luminance Milano

We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback seriously and would like to investigate this further. Please contact us directly with more details, and we’ll do our best to address the situation.

Rated 1 out of 5 stars

This company has a problem

This company has a problem. Is it a scam? Long ago I ordered a product that never arrived. I was told by Luminance that Post Nord had tried to deliver this. I often get parcels by Post Nord and never problems with this. Luminance said, that Post Nord should have tried to deliver the package and tried to contact me several times. This was NOT TRUE: no mail, no sms . nothing. Then the company told me, they would send another package. I have to notify you, that the products are from China, not Italy, not Europe. Then the same happened. I get a mail fra Luminance telling me that Post Nord again tried to deliver the package and they tried to ctc me. again this is not true. I get packages by Post Nord often and never ever problems. I got a number in Sweden I should call and I was number 78 in line. A joke. So I have to believe that this company is a scam. Order nr. LM448008

17 April 2026
Unprompted review
Luminance Milano logo

Reply from Luminance Milano

Thanks for bringing this to our attention. We apologize for the experience you had. To make sure you're taken care of, we have reached out to you via email and have refunded your order. Kindly check your email for reference.

Rated 5 out of 5 stars

"I absolutely love your products!"


I absolutely love your products. They are unlike anything I have ever tried; and I have tried quite a few over the years. The look of Luminance products make a girl look great and even younger. Thank You!!!

16 April 2026
Unprompted review
Rated 1 out of 5 stars

No luck due to dark circles

I have very fair skin and very dark under eye color. I honestly could tell little difference after I applied the product and stopped using it after a week or so. While the product felt good and was easy to use, it did not brighten or lesson my dark circles.

6 April 2026
Unprompted review
Luminance Milano logo

Reply from Luminance Milano

We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback seriously and would like to investigate this further. Please contact us directly with more details, and we’ll do our best to address the situation.

Rated 5 out of 5 stars

Amazing Product

I was not sure what to expect but hoped the product would work as shown in reviews, you never know and are often disappointed by the reality. I am thrilled, better than expected and using it everyday. It doesn't just remove any dark circles or puffiness, it gives my eyes a brightness which I love and has caused no irritation or dryness which I was concerned about given I have sensitive skin.If you are unsure, don't be, it is an excellent product.

Quick and easy delivery, great communication throughout delivery process.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I Love the product

I Love the product. I have a drawer full of product that did not work for me. I finally have a foundation, eye primer and finishing powder that I love.

15 April 2026
Unprompted review
Rated 4 out of 5 stars

Not a bad buy

I decided to try this as a cheaper alternative to my bobbi brown concealer. I have pale skin with a face full of freckles and went for the shade pink/peach. The concealer felt very silky going on but also quite thin, the colour i chose was quite light under my eyes which once blended didnt look too bad but in the summer months may be too light. It needs a couple of thin coats to be effective but for the price and size of these its perfect for everyday use. Also I had no problems with delivery as many have said they did.

15 April 2026
Unprompted review
Rated 3 out of 5 stars

Product arrived promptly but it doesn't…

Product arrived promptly but it doesn't provide the under eye circle coverage I'd hoped. Wondering if I selected the wrong shade.

3 April 2026
Unprompted review
Luminance Milano logo

Reply from Luminance Milano

We’re sorry to hear about your experience and appreciate you sharing your concerns. We take feedback seriously and would like to investigate this further. Please contact us directly with more details, and we’ll do our best to address the situation.

Rated 5 out of 5 stars

Great Blur!

I love the way this product blurs all the discoloration around my eyes. I will purchase it again and again!

14 April 2026
Unprompted review
Rated 4 out of 5 stars

Really makes your face glow

I really like this product, definitely lightens up the under eyes! The only issue I have is, I feel it’s a little hard to cover up and blend with blush. With that being said, I will still buy again. My mom also loved this product and will be ordering soon!

11 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look