I owe Jay, Lumimeds, and the support team for impacting my life in such a strong and positive way. Take today: After not being as responsible as I should have been, I ran out of my medicine. I sh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am so impressed with the customer service at LumiMeds! First, I should mention I received my order within 48 hours of being approved. When I opened my package, one of the vials was cracked. I sent a... See more
Company replied
Jay on staff worked with me to accommodate my changing needs. Put a plan in place that will help me reach my goals. I had extensive travel plans then unexpected surgery. My plan was place on hold unt... See more
Company replied
I use the online portal and find it easy to navigate. My questions are answered with in a 24 hr timeframe. I had a question about switching medications and had an informative response. When I plac... See more
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Company details
Written by the company
Lumimeds is a platform that links people looking for medication-based weight reduction treatment with board-certified doctors and nutritionists to assist them find the best treatment alternatives to achieve their goal. Our program is totally virtual, which means you may access our services from anywhere in the United States and will meet with our staff online.
Contact info
United States
- 4159680890
- help@lumimeds.com
- lumimeds.com
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Great team, best customer service
Such a great team! Responsive to all questions and they are so helpful! Customer service is top tier! Don’t hesitate to choose lumi! They will not disappoint!
1 July 2026
Reply from LumiMeds
Thank you so much! We're thrilled our team has been responsive and helpful, and we appreciate you recommending Lumi so highly. Thank you for trusting us! ✨
I spoke with Tim about an issue that I…
I spoke with Tim about an issue that I was having and he went more than beyond to straighten out my problem, and then gave me a call back. I really appreciate his services and would recommend this company Not only for the weight loss medicine that gets to you with in one to two days but for there customer service they really do care. Thanks Tim for your outstanding support.
Jaki
2 July 2026
Reply from LumiMeds
Thank you so much for this! We're thrilled Tim went above and beyond to straighten things out and even followed up with a call back. That kind of care is exactly what we strive for, and we'll be sure to share your kind words with him. Thank you for trusting us, Jacqueline! ✨
So helpful and always responds within a…
So helpful and always responds within a few hours! Customer service and delivery are top notch.
2 July 2026
Reply from LumiMeds
Thank you! We're so glad our quick responses, customer service, and delivery have been top notch for you. Thank you for trusting us, Tiffany! ✨
Do not buy from this company!
Do not buy from this company!! I only gave them 2 stars because they did not have a cancellation fee. I was on trizepetide for three months and I did not loose any weight or inches!!! They are selling water!!!! I tried to get a refund and they said no. I tried to get a hold of a pharmacist to ask about the efficacy of their products and no one responded!!! Please listen to me and do not use this company! Scammers!!!!
25 June 2026
Unprompted review
Reply from LumiMeds
Thank you for sharing this, and we're truly sorry your experience did not meet your expectations. We understand how discouraging it is to not see the results you were hoping for, and we take your concerns about efficacy very seriously. We're already coordinating with the pharmacy on your behalf, and a member of our care team will be reaching out to you directly.
Reply from LumiMeds
Thank you! We're so glad our team was polite and informative for you. Thank you for trusting us, Lynette! ✨
It was easy and I am exited about it…
It was easy and I am exited about it Cara reached out to ask about changes which I appreciated
26 June 2026
Reply from LumiMeds
Thank you! We're so glad it was easy and that Cara reached out to check in on your changes. We'll pass your kind words along to her. Thank you for trusting us, Pamela! ✨
Clear instructions and friendly service
1 July 2026
Reply from LumiMeds
Thank you! We're so glad the instructions were clear and the service was friendly. Thank you for trusting us, Bob! ✨
Great Customer Service
What an easy process of getting my prescription refilled and updated. Cara was extremely helpful and quick to respond to my questions. Her professionalism and customer service is top-notch. I've had a great experience with Lumimeds, and appreciate the easy and swift process.
30 June 2026
Reply from LumiMeds
Thank you so much for this! We're thrilled Cara made your refill quick and easy, and we'll be sure to share your kind words with her. Thank you for trusting us! ✨
I am not very tech savvy and therefore…
I am not very tech savvy and therefore I had to call customer service and luckily Tim took my call. He made the sign up procedure smooth as glass and even went above and beyond helping me fill out forms that were needed to be evaluated by the doctor so I could get the script for the medication. Great Cusomer Service.
29 June 2026
Reply from LumiMeds
Thank you so much for this! We'll be sure to pass your kind words along to Tim. He'll be thrilled to hear he made your sign up so smooth. Wishing you all the best on your journey, Bernadette! ✨
Cara made the process quick and easy
Cara made the process quick and easy. This is my third purchase from Lumi and I have zero regrets.
28 June 2026
Reply from LumiMeds
Three purchases and zero regrets, that means the world to us! So glad Cara kept it quick and easy for you again. Thank you for trusting us, Jessy! ✨
Reply from LumiMeds
Thank you! We're so glad the communication was clear and the process was easy for you. Thank you for trusting us, Charles! ✨
Kara was really nice and got my rx…
Kara was really nice and got my rx switched to b12 instead glycine with no issues. She was friendly and took care of me quickly.
28 June 2026
Reply from LumiMeds
Thank you! We're so glad Cara got your switch to B12 sorted quickly and made you feel taken care of. We'll be sure to share your kind words with her. Thank you for trusting us, Kristen!
Reply from LumiMeds
This made our day, thank you! Cara and the entire Lumi team feel the same about working with you. Thank you for trusting us, Sharon! ✨
Just the communication effort.
26 June 2026
Reply from LumiMeds
Thank you! Clear communication is something we really care about, so it means a lot to hear it stood out. Thank you for trusting us, Pamela! ✨
Reply from LumiMeds
Thank you! Courtesy and patience are exactly what we aim for, so we're glad you felt that. Thank you for trusting us, Janean! ✨
I’ve had a great experience with…
I’ve had a great experience with LumiMeds so far! I especially want to recognize Jay from the care team for his outstanding customer service. He took the time to thoroughly answer my questions, explain everything clearly, and made sure I understood exactly how my treatment plan and medication worked. It’s refreshing to work with a company that genuinely cares about its patients and takes the time to provide thoughtful, personalized support. Thank you, Jay, for going above and beyond—I truly appreciate your help!
1 June 2026
Unprompted review
Reply from LumiMeds
Thank you so much for this thoughtful review! We're thrilled Jay took the time to explain everything clearly and make sure you felt supported. He'll be so glad to hear it. Caring for our patients is exactly what we're about. Thank you for trusting us, Abbey! ✨
Reply from LumiMeds
Thank you! Quick and easy is exactly what we aim for. Thank you for trusting us, Kim! ✨
I am able to call and get assistance…
I am able to call and get assistance from a live person to help me fill out things. I spoke to Tim and he was beyond helpful.
Jw
26 June 2026
Reply from LumiMeds
Thank you! We're so glad you could reach a live person and that Tim was beyond helpful. We'll be sure to share your kind words with him. Thank you for trusting us, Judith! ✨
My journey
The whole process was Cara has been such a great help so far during my journey!
25 June 2026
Reply from LumiMeds
Thank you! We're so glad Cara has been such a great help during your journey. We'll pass your kind words along to her. Thank you for trusting us, Vicki! ✨
Reply from LumiMeds
Thank you! We're so glad your question was answered right away and thoroughly. Thank you for trusting us, Jason! ✨
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