Lumeri logo
Visit website

Lumeri Reviews 267

•
TrustScore 4 out of 5

4.2

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Contact info

4.2

Great

TrustScore 4 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Wrong products receieved/Defective product

The products received was not the appropriate one. More, one was defective.
When contacting the customer services, they indicate web link to follow...that unfrotunately doesn't works!
Products returned. Waiting for further instructions

18 July 2022
Unprompted review
Lumeri logo

Reply from Lumeri

Hi Mister,

I am sorry to read that you have received a defective product. :(

I can see that you have been in contact with our customer service who have helped you with multiple solution.
You have then chosen to return the product and receive a full refund.
We have provided you with the instructions on how to return the product and provided you with a free return label.

We are happy that we together could find a solution that you were satisfied with.
You are always welcome to contact our customer service again at service@lumeri.fr, if we can help with anything else.

Best regards
Lumeri.fr

Rated 3 out of 5 stars

Description du produit floue qui porte…

Description du produit floue qui porte à confusion.

13 September 2021
Unprompted review
Lumeri logo

Reply from Lumeri

Hi Arnaud,

I can understand that you find the description of the product confusing. :(

I will strongly recommend that you contact our customer service at service@lumeri.fr.
We will be ready to assist you regarding your product and help you with some more in depth explanation.

We look forward to hear from you. :)

Best regards
Lumeri.fr

---

Salut Arnaud,

Je peux comprendre que vous trouviez la description du produit confuse. :(

Je vous recommande fortement de contacter notre service client à service@lumeri.fr.
Nous serons prêts à vous aider concernant votre produit et à vous aider avec des explications plus approfondies.

Nous attendons de vos nouvelles. :)

Meilleures salutations
Lumeri.fr

Rated 1 out of 5 stars

I ordered a lamp that took one month to…

I ordered a lamp that took one month to arrive and it was broken. Very frustrating

4 June 2020
Unprompted review
Lumeri logo

Reply from Lumeri

Hello Aline,

I am very sorry to read that there has been delay with the delivery of your parcel.

Due to Corona/Covid-19, we experience delay on many parcels, for this i am of course sorry.

The fact that you have received a broken product as well, is of course adding extra fuel to the fire :(

You have not written your order nr. when making this review, but please contact service@lumeri.fr, then we will send you a replacement lamp right away.

Best regards

Rasmus Andersen
Lumeri.fr

Rated 1 out of 5 stars

I do not recommend dealing with them at all

It is one of the worst companies that I dealt with. They have no respect for the customer at all. They do not abide by the delivery dates. I asked them for products more than 3 weeks ago and I was supposed to arrive after 3 days from the date of the request, but they did not come and asked them to recover my money and But they do not respond at all. I will take all legal measures with them. I do not recommend dealing with them at all unless you intend to lose money.They didn't care and just give me money when I put a bad rating on this site

5 May 2020
Unprompted review
Lumeri logo

Reply from Lumeri

Hi Elmetwally

We are very sorry to hear, that your products never arrived. This is of course very unfortunate.

Our customer service has been in contact you, and can see that the package unfortunately appears to be missing at the postal service.
We have therefore offered to send you a new shipment of products, of which you wanted a refund instead.
The refund has therefore been made.

It is of course very unfortunate that the package was gone missing at the postal service. We are very sorry about that.

If you have any questions regarding your order, please dont hesitate to contact our customer service again.

Best regards
Rasmus
Lumeri.fr

Show reviews in all languages. (267 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look