Lukas Distribution Reviews 143

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting items like motorcycle parts and apparel are well-made and durable. The ordering process is frequently described as easy and straightforward, with many appreciating the quick and efficient delivery service. Communication from the company is also highlighted as excellent, with customers receiving timely updates and helpful assistance, especially from staff members. However, some customers also noted issues with product quality, specifically mentioning bent or faulty parts and missing fixing bolts. A few other people also felt that there were problems with delivery, including long wait times, separate parcel arrivals without notification, and a lack of tracking information.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the products as well-made and of great... See more

Order

Customers had positive experiences with order, praising the quick processing and dispatch of items, with many... See more

Service

Users describe positive interactions with service, consistently praising the great service and quick dispatch... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lukas and BSA were prompt to advertise the imminently arriving parts for my BSA Bantam . I was already looking at Jawa / Yezdi India, as I wanted Engine dresser bars and Headlamp grill. Took my pre-o... See more

Rated 5 out of 5 stars

Long long long wait for what turned out to be a scrap of bent tin ! No fixing bolts supplied either. Not your fault your simply the distributor but bloody hell quality control in India I guess need a... See more

Rated 5 out of 5 stars

I ordered the rear rail and pannier brackets last week. The rear rail was on backorder but I was offered one that had some light cosmetic damage at a discount. I took this up and the refund came back... See more

Rated 5 out of 5 stars

Hi I placed an order for rear rail and backrest/ rear rack .with Emma at lucas it was a very quick conversation by email sorting the delivery very quickly. I am very pleased, with purchasing and deliv... See more


Company details

  1. Motorcycle Shop

Written by the company

Official UK Distributor For BSA Motorcycles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

143 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good communication

Ordered an item which I was advised straight away it was out of stock so could wait or have a refund.
I opted to wait as wasn't in a hurry for it.
Gave me estimated date of arrival and then confirmed delivery date and it arrived exactly when they said it would.
Good communication and a good product

18 July 2024
Rated 4 out of 5 stars

Fast delivery

Fast delivery once the product was in stock. Had to wait a long time before it actually became available. Too many 'expected in stock' dates missed. However, once available then very fast response and delivery. Would have given 5 stars if it wasn't for the stock situation.

18 July 2024
Rated 4 out of 5 stars

Rear rail and back rest.can’t fault…

Rear rail and back rest.can’t fault Lukas distribution ordered one day arrived two days later. But unfortunately the back rest powder coating had chip out to diameter of 5mm. I think this was done at source as there was no paint flakes inside the wrappings. Just a shame I’ve had to fill and repaint item.

10 May 2024
Unprompted review
Lukas Distribution logo

Reply from Lukas Distribution

Hi Darren, thank you for your review. We're sorry to hear you've received parts with paint errors. Please feel free to contact us directly at info@lukasdistribution.co.uk & we can look into this further for you.

Rated 5 out of 5 stars

Engine dresser bars

Purchased a set of engine dresser bars for goldstar 650 one mounting on the frame of my bike is missing so its an ongoing issue which they have kept in touch about

3 May 2024
Rated 5 out of 5 stars

It looks good quality

It looks good quality, arrived quickly

10 May 2024
Lukas Distribution logo

Reply from Lukas Distribution

Hi Brian, thanks for your review! We're so pleased to hear you had a great experience ordering on our new website.

Rated 5 out of 5 stars

Saturday 4 May at Thor motorcycles…

Saturday 4 May at Thor motorcycles Bodmin for a test ride on the BSA 500 Goldstar. Friendly and informative staff on the stand and several bikes( all Goldstars) available for pre booked rides. Brand new bike with only 30 miles on it, hour long ride which I rode quick A road, narrow unclassified , lovely twisty B road and dual carriageway. Great little bike, peace of an engine a little vibey at 5000, bags of torque . Fabulous brakes and really good handling, suspension a little harsh on rougher roads but then the bike was literally straight out of the box so not set up for me. Instrumentation a little bit small not easy to read at all. All in all a great package and certainly good value at the current price.

4 May 2024
Lukas Distribution logo

Reply from Lukas Distribution

Morning David, thanks for your review! We're pleased to hear you had a great experience testing the BSA Gold Star at our Thor Motorcycles roadshow.

Rated 5 out of 5 stars

Very pleased

Good quality kit delivered in a timely manner.

21 March 2024
Lukas Distribution logo

Reply from Lukas Distribution

Evening John. Thank you for your order and five star review. Happy riding!

Rated 3 out of 5 stars

The gloves are great

The gloves are great. Delivery was an issue as my address was incorrect on the labelling. FedEx stated this was normal for this supplier. My address had extra lines of someone else’s address included. FedEx phoned me to get the correct address.

7 February 2024
Lukas Distribution logo

Reply from Lukas Distribution

Thank you for your review. We have looked into the error with FedEx to ensure there are no future issues. We hope you enjoy your Browning Leather Gloves :)

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