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Lukas Distribution Reviews 141

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TrustScore 4.5 out of 5

4.6

Motorcycle Shop
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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their excellent condition and fine craftsmanship. The delivery service is frequently highlighted for its speed and efficiency, with many consumers appreciating the prompt dispatch and timely arrival of their orders. People also commend the smooth ordering process and the helpful communication received from the company. However, some customers experienced issues with missing bolts or faulty threads in supplied parts, requiring them to find replacements or wait for resolutions. A few other people also felt that communication regarding order status and tracking details could be improved, as some parcels arrived separately without notification or experienced delays.

What people talk about most

Product

People report positive experiences with products, frequently highlighting their great quality, good fit, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as well-made and of very... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process simple and easy,... See more

Service

Users describe positive interactions with service. Customers consistently praise the great service, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lukas and BSA were prompt to advertise the imminently arriving parts for my BSA Bantam . I was already looking at Jawa / Yezdi India, as I wanted Engine dresser bars and Headlamp grill. Took my pre-o... See more

Rated 5 out of 5 stars

Long long long wait for what turned out to be a scrap of bent tin ! No fixing bolts supplied either. Not your fault your simply the distributor but bloody hell quality control in India I guess need a... See more

Rated 5 out of 5 stars

I ordered the rear rail and pannier brackets last week. The rear rail was on backorder but I was offered one that had some light cosmetic damage at a discount. I took this up and the refund came back... See more

Rated 5 out of 5 stars

Hi I placed an order for rear rail and backrest/ rear rack .with Emma at lucas it was a very quick conversation by email sorting the delivery very quickly. I am very pleased, with purchasing and deliv... See more

Company details

  1. Motorcycle Shop

Written by the company

Official UK Distributor For BSA Motorcycles.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

141 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 2 out of 5 stars

Poor communication

Parcels were sent separately even though they were ordered together, no notifications and arrived nearly a week apart. Company could not tell me the tracking details and there was a major lack of communication regarding order status and delivery. Luckily parcels arrived safely.

3 December 2025
Rated 5 out of 5 stars

Great Service

Product was out of stock, awaiting delivery. Offered same item with minor scratches for 25% less bargain. Quick comms.

6 November 2025
Rated 3 out of 5 stars

In stock items

Just saying ok
Would it be possible to tell the customer that the item purchased is not in stock before they part with there money
There's a thought !!!!!!

25 September 2025

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