My daughter loves her dress! That's the most important thing. The journey to get there had a few bumps. The first dress we ordered didn't have a back zipper so she couldn't even get it on (and she's... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering product went well. Unfortunately the dress did not fit well despite measuring and ordering the appropriate size. We have returned the dress and are waiting for confirmation of its return and... See more
Company replied
Amazing customer service care. We were worried about dealing with online companies. The dresses that came were earlier than excepted. Although one did not ship do to low volume, we received notice imm... See more
Company replied
I purchased a sweater for my daughter and gave it to her a holiday present. By the time she received the sweater they return window needed. The sweater was beautiful but did not fit her properly. I wr... See more
Company replied
Company details
Written by the company
Designed in Los Angeles - New Arrivals Weekly. Free Shipping Worldwide, over US$50. Shop now at www.lucyinthesky.com
Contact info
748 S Main Street, 90014, Los Angeles, United States
- resolution@lucyinthesky.email
- lucyinthesky.com
4.3
Excellent
9K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a very positive experience with…
I had a very positive experience with thus store. My daughter’s dress didn’t arrive and they quickly handled it. They offered to send it again or a full refund. They no longer had her size I chose the refund. Within a day, the refund was received.
18 March 2026
Unprompted review
Amazing customer service
I am never concerned about my daughters ordering from here because the customer service is amazing! The clothes are beautiful and great quality, but if something doesn’t fit or just doesn’t look good, the customer service team works with us to make it right. 10/10!
26 March 2026
Unprompted review
Gorgeous clothes well made and…
Gorgeous clothes well made and beautiful choice of colours. Shipped to uk and had good tracking. Arrived quick, beautiful packaging. Would definitely buy from them again.
27 March 2026
Unprompted review
Good customer service …
You were prompt in responding to my concerns. Your products are good quality and affordable.
24 March 2026
Unprompted review
Above and beyond
Quick and helpful. I asked for help regarding a missing piece of a top I bought months before. I wasn't expecting to actually be helped considering how long it had been. I requested that they send the missing piece and they sent a new top. Lovely clothes and great customer service.
23 March 2026
Unprompted review
My dress got lost in shipment and the…
My dress got lost in shipment and the company was quick to respond with a resolution.
19 March 2026
Unprompted review
Reply from Lucy in the Sky
Hi,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Great
It was great, fast respons! They also fixed my problem super easy and did what I wanted to fix. The dress was also perfect.
12 March 2026
Unprompted review
My daughter loved her dress
My daughter loved her dress. There was a shipping issue but customer service was super helpful and got it resolved.
23 January 2026
Unprompted review
My questions were answered timely about…
My questions were answered timely about shipping date. Allowed my granddaughter to order the color dress she wanted confident it would have time to arrive for prom. She really wanted the plum.
15 March 2026
Unprompted review
Reply from Lucy in the Sky
Hi Jane,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Customer service was super helpful
Customer service was super helpful
in facilitating my return. The dresses I ordered were super pretty and had quality fabric as well.
22 March 2026
Unprompted review
Reply from Lucy in the Sky
Hi Maria,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Dress was great quality and arrived…
Dress was great quality and arrived promptly
20 March 2026
Unprompted review
Reply from Lucy in the Sky
Hi Sara,
Thanks for reaching out. Glad you liked your dress.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
I was supposed to get a refund
I was supposed to get a refund, but they only gave me store credit.
9 March 2026
Unprompted review
Reply from Lucy in the Sky
Hi Jane,
Thanks for reaching out. Our return policy is for store credit.
Please email us at resolution@lucyinthesky.email so we can resolve any issues.
-Kate
Reply from Lucy in the Sky
Hi Kevin,
Thanks for reaching out. We're so glad you had a good experience with us.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
The customer service representative
The customer service representative replied to my concern immediately. She offered several options to resolve my issue. Very pleased with her service!!
11 March 2026
Unprompted review
Reply from Lucy in the Sky
Hi Sara,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Reply from Lucy in the Sky
Hi Arze,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Reply from Lucy in the Sky
Hi Alessia,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Item unexpectedly out of stock - needed help to cancel
I selected a dress, placed the order, and my payment went through but it turned out that the item wasn’t in stock and wouldn’t be shipped until three weeks later. I didn’t revive a confirmation email so I reached out to the help email contact and they informed me of the issue. I needed this dress for my birthday on March 20th. The order information also said it has an estimated ship time for March 2nd, which is odd considering it wasn’t in stock. I put 3 stars because the customer service was very thorough and helpful and treated the situation with importance, which I appreciate! I understand how it would be difficult to keep up with all the updates and notifications settings on the website. They gave me options that I could choose from to go forward with. I had to ask them to cancel the order for me, for a refund, because there was no way on my end to cancel the order. The order was canceled upon request and I revived my refund. Thank you!
5 March 2026
Unprompted review
Reply from Lucy in the Sky
Hi Somya,
Thanks for reaching out. We're so sorry for the issues. If you are still experiencing any issues. Please email us at resolution@lucyinthesky.email if anything else.
-Kate
Fast response and good experience!
My dress was taking a while and wasn't shipping, so I emailed the support team, and they responded quickly! Turned out there was an issue with the packaging, and they gave me a full refund to original payment quickly! It all went very fast and smoothly :)
9 March 2026
Unprompted review
Reply from Lucy in the Sky
Hi Rachel,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
They got right back with me and was…
They got right back with me and was very helpful!!
9 March 2026
Unprompted review
Reply from Lucy in the Sky
Hi Carla,
Thanks for reaching out. We're so glad our customer service team was able to assist you.
Please email us at resolution@lucyinthesky.email if anything else.
-Kate
good perfect services
4 March 2026
Unprompted review
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