Lucy in the Sky Reviews 9,045

I emailed about a lost package and the person I connected with sent out a new package right away with express shipping. She was great!

While the dress was malformed which was disappointing, the customer service was super quick and very easy. They promptly offered me a refund for the dress!

The customer service was awesome and speedy!

The experience was good because when my dresses arrived in the mail, they looked similar to those on the website, and the quality was better than I expected. I ordered a satin dress, and I expected the quality to be lower, but it was actually comfortable on the skin. Aso, when I was having trouble with the return label, customer service was on point and provided me the return label with proficency.

The ordering process was easy and the shipping time was appropriate. I had an issue with the package being delivered to wrong place but when I contacted Lucy in then Sky about the issue, I received prompt and professional service. My account was quickly credited and I was pleased with how it was handled

Lucy in the Sky always provides stellar customer service and beautiful, affordable dresses for all ocasssions!

Fast responses with helpful information! Very understanding employees who want what's best for you and your product!

Very responsive to all questions and thoughful help.

We ordered from the shop and planned to return from the US, but found the returns difficult. Not a simple process.

We ordered two of the same dress in different sizes and unfortunately neither fit…

The package also got stuck in customs, so by the time it arrived we had found something else.

I am looking for a prom dress and the costumer service of Lucy in the sky has make my search a lot easier. They are polite, caring, and quick to respond.

Customer service was quick and friendly to get back to me and answered all my questions. They immediately helped me with my incorrect email on my account and updated with my correct email z

I bought 2 dresses. One of great got many compliments. The other just didn’t fit me right. I didn’t realize there was a 14 day return window. Customers service gave me a courtesy late return ( it was 18 days after purchase) The customer service was responsive and helpful. Also love the great selection- will definitely be a repeat customer!

Shipping is fast and returns are easy if you need to switch out a size. This is a major reason we keep coming back. My daughter loves this site.

I had a very positive experience with thus store. My daughter’s dress didn’t arrive and they quickly handled it. They offered to send it again or a full refund. They no longer had her size I chose the refund. Within a day, the refund was received.

I am never concerned about my daughters ordering from here because the customer service is amazing! The clothes are beautiful and great quality, but if something doesn’t fit or just doesn’t look good, the customer service team works with us to make it right. 10/10!

Gorgeous clothes well made and beautiful choice of colours. Shipped to uk and had good tracking. Arrived quick, beautiful packaging. Would definitely buy from them again.

You were prompt in responding to my concerns. Your products are good quality and affordable.

Quick and helpful. I asked for help regarding a missing piece of a top I bought months before. I wasn't expecting to actually be helped considering how long it had been. I requested that they send the missing piece and they sent a new top. Lovely clothes and great customer service.