Your team, specifically Anna & Delaney, were very quick to help me with trying to change my shipping address. I first email support then went on the website & asked for help. In both cases, I got answ... See more
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The epitome of affordable luxury with our exquisite collection of watches. Perfectly blending style, quality, and value, our timepieces are designed to elevate everyday elegance.
Contact info
United States
- hello@luckyfours.com
- luckyfours.com
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Bad quality and poor customer service.
I ordered two sets of watches from Lucky Fours, and unfortunately, I had a very disappointing experience.
First order: I received a set of four watches, but the quality was much worse than I expected. The watches look and feel very plasticky, seem prone to damage, and scratch very easily. Because of the quality, I decided to return them and request a full refund. However, I was informed that a 15 percent would be deducted from my refund.
Second order:This is an even bigger issue. The second set of watches was never delivered to me. I contacted Lucky Fours to find out what happened to the order, but I did not receive a clear response or an explanation about where my watches were or what had happened to the shipment.
Overall, I am very disappointed with both the product quality and the customer service. I expected much better, especially regarding communication and handling an order that was never delivered.
Great customer service
Great customer service, my order was lost in transit yet my shipping provider never contacted me. After reaching out, within a short amount of time someone reached out to me from the lucky fours team to resolve the issue efficiently and effectively. I now have a replacement order sent for the same package!
Great service
Great customer service! Very quick in help when had trouble with one of my orders. Sent me a replacement right away.
They responded very quickly and were…
They responded very quickly and were very helpful I love the watches and the brand thank you!
Amazing!
Amazing! very helpful and informative. The deals are right on time and help make everything so much more easier. Not only are they helpful but so are the people.
The resizing tool sucked
The resizing tool sucked, it broke so fast and now I have to take it to a jeweler (I used it correctly). The support person was awesome, I put in the wrong shipping address and they helped me sort it out really fast and were really polite.
was good
was good, refund worked well. Watches are exactly what you expect. TOP
Top assistance
"There was an issue with the delivery, but when I asked for help, the staff immediately stepped in and resolved the problem."
Quick Customer Service
Had a problem with one of the watches and customer service got back to me within 2 minutes and have already sent a replacement.
Hayden was incredibly supportive to me…
Hayden was incredibly supportive to me and truly solved my problem. I will be a customer for life because of her professionalism and care.
Bros listen to me I was expectical at…
Bros listen to me I was expectical at first too cause we think (too good to be true)but when I tell you this is premium I swear by it and the customer service is unbelievable I bought 2 and I'm in love I had an issue whit it contact them and they where quick to the point the were like rushing (not really)me to help me like making sure I answered them back thas top tier IF YOU DONT LIKE EM YOU CAN JUST GET REFUNDED AND BOOM PROBLEMS SOLVED BUT ONCE YA BUY YA NEVER GOING BACK IM A LUCKY 4 BELIEVER
the customer service was amazing!
the customer service was amazing!! they were so responsive and willing to help. they emailed me back with personal messages and made me feel as though I truly mattered. thank you for the amazing service!
Good customer service
Elegant and Timeless.
Just received my Calista Gold watch and wore it to an event right away! Resizing it was easy, and I absolutely love how elegant and timeless it looks. Thank you, Lucky Fours!! 🤩🤩🤩
Fantastic company
Fantastic customer service and the quality of the watches I ordered is amazing!
Fast responses and Well communicated in…
Fast responses and Well communicated in helping solve any delivery issues
Let’s start with great quality product…
Let’s start with great quality product fast and straightforward communication in retail that’s what is most important to the consumer
First time...
Have been looking for a reason to get into owning watches, and LuckFours made it so easy. Amazing customer support, amazing quality, and endless amount of great options.
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