Costumer support was great
Costumer support was great. After I received the pants and noticed it was too big, I contacted support and became a new one in 5 days!
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Lucky Duck Atelier is an independent ready-to-wear label founded in Berlin, Germany. We design everything in-house and produce in Italy, working with mills and ateliers that supply some of the most established names in the industry. We use only high-end materials: Candiani denim, long-staple cotton for our knitwear, full-grain leather patches, and locally sourced hardware and trims. We release limited seasonal items with a focus on craftsmanship and quality. Orders ship from Germany with tracking. Questions about sizing, fabric, or anything else go straight to us, not a support desk.
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Costumer support was great. After I received the pants and noticed it was too big, I contacted support and became a new one in 5 days!
Really happy with the pants. The quality is excellent and you can definitely tell that a lot of attention went into details. After getting them shortened, they fit perfectly and Im very satisfied with how they feel and look. Great pair of jeans, gonna wear them a lot!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.