Luckinwish Reviews 

2,066
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 290 reviews, most reviewers were let down by their experience overall. Many customers reported significant issues with their orders, frequently not receiving items or experiencing extremely long delivery times, often without any tracking information or confirmation. Reviewers also expressed dissatisfaction with the products themselves, noting that items often did not match the advertised pictures or descriptions, and some even arrived faulty or incomplete. A major point of frustration was the lack of communication, as numerous attempts to contact the company via email went unanswered, making it difficult to resolve issues or obtain refunds. Conversely, a small portion of people felt satisfied with their purchases, finding the items to be of good quality and receiving them in a timely manner.

What people talk about most

Order

Reviewers highlight significant dissatisfaction with their orders, with many reporting that items ordered... See more

Product

Clients share negative opinions on product quality, frequently reporting that items are not as described or... See more

Response time

Reviewers express significant dissatisfaction with the company's response time, particularly regarding email... See more

Delivery service

Customers had negative experiences with delivery service, with many reporting that their orders never arrived... See more

Refund

Consumers express significant dissatisfaction with the refund process, with many reporting that refunds are... See more

Reviews shaping this summary

Rated 1 out of 5 stars

ORDER luckin-4747094 Total Scam, Criminal and fraudulent Be warned Resellers of air fresheners or faux car alarm (flashing light acts a deterrent only. Technology doesn’t exist to do wha... See more

Rated 1 out of 5 stars

Terrible Ordered a web shooter, Weeks later, no dispatch notice or tracking number. Tried emailing numerous times, not even a reply. Luckily paid through PayPal and they eventually retrieved my mon... See more

Rated 1 out of 5 stars

Ordered two maths rollers for the kids, arrived 5 weeks later and the two units were different sizes, one wasn't in the correct packaging, and the promised ink refills were missing. No reply to any co... See more

Company replied

Rated 1 out of 5 stars

Ordered. A pair of ai glasses a hat came bore no physical resemblance to the picture of what I ordered i ordered black frames with photochromic lenses what i got was cheap Perspex clear lenses the ai... See more


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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1.6

All reviews

(2,066)

270 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely waste of time and money

Absolutely waste of time and money! Bought needhohs came eventually after a very long time and I’d not what I ordered! No communication at all never again will I waste my time and money

27 March 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Scam scam scam

Terrible place to order from.... absolute scam artists. Ordered a needoh calander for my kids.... apparently comes with 2 needohs.... was a tiny piece of tat that arrived. Fake needohs and no where near what was advertised. Should be prosecuted for false advertising and selling fake items. Trading standards will be informed

31 March 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
We’re sorry for the inconvenience caused.
We’re unable to locate your order based on the review alone. Please contact us at beem81591@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
Customer Service Team

Rated 1 out of 5 stars

Followed a link on instagram to buy a…

Followed a link on instagram to buy a Needoh Easter calendar and extra squishy. I paid £20 including postage and all that arrived was what looks like a tiny fake Needoh calendar with no squishy as advertised. The calendar looks nothing like what was advertised and not even worth £5. I emailed over a week ago but no response. I wish I’d looked at these reviews! Lesson learned. I will try and claim back through my bank.

19 March 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

Absolute scam false advertisements…

Absolute scam false advertisements ordered 3 easter hunt boxes to say shocking is a understatement they cost alot of money to get 3 wee jelly's this company needs shutting down scamming people of there hard earned money is absolutely despicable and disgusting. To the people who are thinking of using this company please save your money shol elsewhere dont be scammed the way I did

27 March 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would.
Ordered sunglasses received a strap and something that had a needle in, all I can say is avoid customer service does not exist

26 March 2026
Unprompted review
Luckinwish logo

Reply from Luckinwish

Dear customer,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support.
Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Customer Service Team

Rated 1 out of 5 stars

I am very disappointed I placed an…

I am very disappointed I placed an order for one electric intimate hair trimmer. One minute after I checked my PayPal account it has been debited 3 times for 3 electric trimmer.I sent them an email straight away to clarify I need only one instead of three and reimburse me into my PayPal account.I emailed them 4 times there is no reply from them regarding this issue.The only email I received my item has already been shipped.After reading their customer reviews I regret so much for buying from them.I will contact PayPal to ask for their help.

22 March 2026
Unprompted review
Rated 1 out of 5 stars

Terrible product.

Terrible product.
The delivery time was totally unacceptable firstly. Almost four weeks!
It’s 2026.
On arrival, the product doesn’t work and won’t hold its charge.
Completely useless

20 March 2026
Unprompted review
Rated 1 out of 5 stars

This is a scam website.

This is a scam website.
The products they advertise are fake and not what you will receive.
I ordered a NeeDoh Easter calender for my daughter,
It arrived and it was way smaller than advertised.
The squashies inside were about as big as my thumb tip and were not even NeeDoh, they were cheap small squashies that you can buy in a pound shop.
I asked for a refund but was ignored, please, do NOT purchase anything from this company as it is purely a scam!

20 March 2026
Unprompted review
Rated 1 out of 5 stars

I saw this item on Facebook, SCAM

I saw this item on Face book, I thought it would be nice for my child it looks bigger on the photo at their website but when I receive it my pal is way much more bigger. The squishy is very flimsy, small and cheap. I can get the exact same one at pound shop for a £ and this coz me £31.99. This is a joke and total scam.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

Waiting for my order for ages

Waiting for my order for ages, no respond from customer service, I actually think it is a scam as waiting for over 2 weeks now. Very annoying 😞😞😞😞😞😞 even blocked my bank card I used to proceed that payment just incase they can use my details again.

20 February 2026
Unprompted review
Rated 3 out of 5 stars

Hello everyone

Hello everyone.
My order was delivered today after three weeks but coming from China.48 Razors and two blade holders. Just had my first shave and very surprised not a bad Shave. So ive given three 🌟 🌟 🌟.
Thank you David Manser

9 March 2026
Unprompted review
Rated 1 out of 5 stars

This website is a scam try to get a…

This website is a scam try to get a refund sent multiples emails and never get answers
Don’t buy anything from here you will never get your money back if you not happy with the item
Horrible customer service

3 February 2026
Unprompted review
Rated 4 out of 5 stars

Emailed the company with a question…

Emailed the company with a question about the rear camera connection, they responded within 24 hrs, after given my details they credited me my full amount, money back in my account in 48 hrs, no problem with this company

22 February 2026
Unprompted review
Rated 1 out of 5 stars

Scammers

Absolute rubbish, can’t deliver a card in time, and product, when it finally arrived was very poor… do not deal with this company

21 February 2026
Unprompted review
Rated 1 out of 5 stars

Purchased cable free dashcam after…

Purchased cable free dashcam after watching their video and pressed shop now.Good price, arrived quickly however it is not wirefree and must be used with power source. Stated 90 day returns guarantee but no address to send it back, no return info on website.I emailed and no response.Very disappointed.I will not use nor recommend.Avoid this company

6 February 2026
Unprompted review
Rated 1 out of 5 stars

Cancelled my order 5 minutes after…

Cancelled my order 5 minutes after placing it emailed them 6 times no reply it has now apparently been sent tvout after a week still no reply dont use this company they are getting the goods back i hope must be in China there should be a late that when you advertise you should say which country you are in awful service wish I had looked on here first . Instagram need to monitor there advertisers more to

3 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! Linked to Suneveryday
I ordered items that havent arrived 3 months ago, the payment was luckinwish, Bromley.

7 December 2025
Unprompted review
Rated 1 out of 5 stars

This company should not be allowed to…

This company should not be allowed to trade.
Order received and money taken immediately and then another order generated with a further 16 units.
I immediately told them not to process as I only ordered 5. That order cancelled and they sent 16 and took the money.
They don't answer emails or complaints and on top of that the so called Antifreeze items for defrosting the xarvdidnt work.

2 December 2025
Unprompted review

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