I think Lowell should stop humiliating themselves with those pathetic answers on Trustpilot. Giving advices after the fact proves their lack of professionalism. We already know they are drowning in bi... See more
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Replied to 94% of negative reviews
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My account had been transferred go Lowell Financial in which they are suppose to honour the same agreement I had with the bank that the account came from but the agent at Lowell Financial was pushing me to make a payment today and wanted me to pay more.
When I called back to speak to complaints or to a manager the agent who answered the phone had a complete attitude problem refused to put me through to the complaints department and when I finally spoke to a manager she also had an attitude problem and refused to acknowledge anything wrong.

Reply from Lowell Group
Love getting letters from these clowns really cheers me up,plus I don't get much male so to get a few off these is great,the best thing is I don't have toilet roll so these letters come are very useful,and I reuse the envelopes so it's saving me as well,happy days 👍
Ps,please keep sending more letters 🚽💩

Reply from Lowell Group
Since last year we are getting post to our home that we owe money to Zalando. You will be reported to the police. One time in life we had order from Zalando and paid!
You are not going to harass us with YELLOW ENVELOPES!!!

Reply from Lowell Group
I was working with StepChange Charity over the last 6 years and God willing I have been able to clear my debt. However, Lowell have since contacted by phone by email and phone and I have found their approach very aggressive and not factual. For example, they sent me an email today to offer their debt management service and I don’t need it! They also referred to £33.99 owing to Three Mobile and I have never had an account with them. I found this very distressing as I have just paid off all my debt to the penny and for Lowell to imply I owe monies is inappropriate.

Reply from Lowell Group
ref 10100078 I would like Lowell to send me copies of all documents thy have on my said lloyds debt mainly any proof of the existence of a CCJ AGAINST ME bw legal tried with a CCJ but the cost asked for proof of said debt Fromm Lowell and you did not prove proof hence case dismissed also send proof that I made £1 payment by postal order and I want a copy f the debt balance in 2006 so put your money where your mouth is informal. : to give or spend money or take some action in order to do or support something that one has been talking about TO ANA THANKS FOR THE ADVICE
waste of time ive sent emails to contact/us AND NO REPLY and has for chat its virtual but there again live conversation with Lowell is like talking to a brick wall BY THE WAY STILL WAITING FOR PROOF OF CCJ LIKE SOMETHING FROM THE COUNTY COURT SAYING THE CLAIM WAS CAST IN YOU FAVOUR

Reply from Lowell Group
I keep getting emails, phone calls and text messages about a debt I owe regarding telecommunications. I remember contacting the telecommunications company I had two scams on my name O2, and Vodaphone I reported it to them with a police reference to prove this is a scam. I already had a contract phone at the time so, how can I have two contracts on my name? The telecommunications ignored my evidence and passed it to the debt collector Lowell. I again reported it to Lowell letting them know this was a scam and gave them all the details. I have advised Lowell back in 2017 and 2021. The agent at Lowell closed the case with all the given evidence. They reopened the case to show they contacted me in 2021 case and on the 06th may 2024 that they’ve spoken to me with an outstanding debt of £3000 I owe. This is showing on my credit report as missed payment. I do not owe them nothing and why do I need to pay something I never owed?
Lowell cannot be bothered to look at the evidence given they keep hassling me and giving me a hard time over this scam. I believe Lowell are scammers themselves and want to take money from people who are victims of a scam.

Reply from Lowell Group
I was heard up when I saw EE on BBCnews having to compensate customers for the many scams and I think that Lowell should put in a claim as they have clearly been scamed by EE as well.i think EEshould be closed down permanently.

Reply from Lowell Group
They are refusing to update my credit file to satisfactory after wiping off my debts. This is law that any sattisfied balance should be updated on a credit file. Christopher charman

Reply from Lowell Group
I keep receiving letters in my married name from 11yrs ago ,with debts my ex husband built up
Lowells have been told on numerous occasions that these debts are firstly not mine and secondly ALL over 6yrs old
I have moved on from my awful marriage but Lowells just keep bringing all bad memories back to me by doing this
PLEASE STOP!!
Absolutely awful company who just do not stop even though there is no longer a debt!!

Reply from Lowell Group
Totally Wrong !!
I got a letter from Lowell and it says i have debt to paypal which is absolutely nothing to do with me.
I have an paypal account but never use . I go and check my paypal to make sure .
I never put any money in paypal and i didnt use paypal in my life , how come i have an outstanding debt???
My name is Htin and Lowell case Ref is 458943941
Could you sort it out please, thank you.

Reply from Lowell Group
Lowell closed my accounts and are now incorrectly reporting to credit agencies. I have now asked each credit agency to get this removed from my credit file as the accounts are now closed. If this isn’t still removed I will be going to complain to financial ombudsman as the data is being reported incorrectly. If I could get this company zero stars I would they have affected my mental health.

Reply from Lowell Group
I've just received a letter from Lowell saying I owe money from a paypal bnpl a.c from 2 years ago.... I don't have this a.c..... interesting to see others are having problems too

Reply from Lowell Group
I recently received a collection correspondence for a utility bill which I have no knowledge of owing as I have lived outside of the UK for over 10 years and have had to pay any bills for 12 years. I have contacted the company to inform them that this isn't enforceable, also that I didn't enter any agreement with this company to make any type of payment to them so I will not be paying them. They are requesting proof of identity from me which I refuse as I have provided my name, customer number and the amount and the utility providers name. Under Under the Limitation Act 1980, debts of this age are typically considered ‘statute-barred’, meaning that they are not enforceable through the court system. As such, I am under no obligation to repay this debt, nor am I required to provide any further personal information. I have informed them that Continued contact on this issue will be considered harassment, which is against the principles of fair and transparent data use under the Data Protection Act 2018 and GDPR. They have responded to say that they will continue to contact me and they are obliged to continue to tell me the next steps that they will take. These companies are disgusting. They have no morals and do not care about people, they are only interested in money. Ana I read that you deal with buying the debts and therefore you should be aware that people are not obliged to pay you as they have not entered contract with your company to make any kind of payment.

Reply from Lowell Group
I would not give this company any stars the worst lying corrupt company that i have ever met in my entire life. I hope with me now getting Solicitors involved their company can finally get closed down. They have accused me and Vanquis which they are corrupt as well of owing on my credit card which i don’t as i paid it and so did my dad before i died but guess this they are now wanting the full balance of my credit card even though i have the proof that i have paid it. I also sent the payments to Vanquis to proof that it had been paid and reported it to the Financial Ombudsman and that guy sided with Lowell so was corrupt as well. I now have Solicitors involved and taking legal action and it took me over three years to proof that i didn’t owe my CCJ now finally got it as satisfied but guess who bought it yes Lowell you got it first time. Lowell are so corrupt it is unbelievable.

Reply from Lowell Group
This company, in collaboration with O2, is scamming people by defaulting and trying to extort money from them.

Reply from Lowell Group
I have been advising my disabled son about this company, who have been relentlessly chasing him for an alleged debt to O2 , even though O2 have confirmed that he is not liable as he was a victim of fraud. Lowell have been sent copies of written confirmation from 02 to this effect yet still they pursue and harass him.
Incredibly both limited companies listed on Lowell’s letterhead have been subject to compulsory strike off orders, yet they still act for O2. The letterhead refers to Lowell Portfolio I, which is in default of its obligations . Only Lowell Portfolio IV (which isn’t mentioned on their letterhead) is up to date at Companies House, though it is dormant, and was served notice of compulsory strike off before it submitted up to date accounts.They make false claims on their their website. Sadly the laxity of our laws allow the Directors to carry on like this.

Reply from Lowell Group
For over a year I got automated phone calls for a random name that has never lived at my address. The caller didn't say who they were but googling the numbers gave me Lowell.
Blocking the calls didn't work I still got messages on my answer machine. I reported them to various agencies and they eventually stopped.
Now I'm getting letters for another name, for a debt that was originally owed to EE. Again for someone who doesn't live at my address. This first came up years ago with another recovery agency who apologised and said my address would be removed from their records. It looks like the debt has been sold again and now these clowns have it.
I'd contact them but looking at their reviews that would be a bad idea. I'm not giving them any more of my details than they already have. I know what would happen if I did this.
The debt is for a massive fifty quid I wonder how much Lowell paid for it?
I've sent their latest letter, which have got more threatening, back to them "not known at this address". I somehow doubt that will be the end of it.
I guess they send thousands of these letters and make thousands of these calls hoping some receivers will pay up to get them off their back. I don't know how their workers can sleep at night.
The template replies on here are funny to read though. The pretence that they only harass their "customers" because they are there to help them is so pathetic it's beyond laughable. They only care about getting money by any means. If the person they are harassing isn't the right person, well who cares, as long as somebody pays. What a shocking way to run a business.

Reply from Lowell Group
Old Lloyds account 2001 your company issued a ccj on a debt that was statute barred by 12 years do you realise it is illegal the ccj failed and was dismissed that was 2014 now 10 years on you are still trying to get payment for a debt that was statute barred in 2007 I've repeatedly asked for copies of cca and proof that the ccj was settled in your favour you gave me some bull about a £1postal order I've asked for evidence of payment guess what you have no records of any thing dear ana what's the point contacting you all you want is money how can you work for company that break the law by trying a ccj on a statute barred debt how can you sleep at night my name is George Taylor 29/12/51 look up your injustice

Reply from Lowell Group
Replied to 96% of negative reviews. Says it all doesn’t it Lowell

Reply from Lowell Group
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