Lowdham LeisureworldReviews 

3,124
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 405 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making the entire process smooth and stress-free. Many people highlight the excellent service received from initial inquiries to collection, appreciating the detailed explanations and support provided. Reviewers are delighted with the quality of the products, finding them well-suited to their needs and exceeding expectations. However, some customers also noted issues with after-sales service and warranty claims, describing these experiences as painful and unsatisfactory. A few other people also felt that the handover process was sometimes disappointing, with staff not always fully informed or available. There were also reports of poor customer service and slow response times when problems arose, leading to frustration for some.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting professional, friendly, and... See more

Product

Customers consistently note positive experiences with product, praising the wide selection of campervans,... See more

Customer service

Customers had positive experiences with customer service, with many reviewers highlighting excellent support... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as professional, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic place so much choice. Caroline’s knowledge actually made us change our mind for the type of setup best suited for us. Steve did all the arrangements and Paul’s handover was fantastic even if... See more

Company replied

Rated 5 out of 5 stars

Our second purchase from Lowdham Leisureworld & our first new caravan. Well served by Bryan Johnson, from qualifying the van that suited us, to handling our part exchange & organising a great handover... See more

Company replied

Rated 5 out of 5 stars

We brought our caravan from Lowdhams Nottingham, I can honestly say Sandra made our sale so smoothly, she went above and beyond to help us, we had to change dates of collection and she even came in on... See more

Company replied

Rated 5 out of 5 stars

We purchased a Swift Carrera 194 from Lowdhams after looking at lots of different options, and we love it. Lowdhams have an extensive showroom, with a wide range of vehicles. Barry was very helpful... See more

Company replied


Company details

  1. RV Dealer
  2. Hobby Store
  3. Mobile Home Dealer
  4. RV Repair Shop

Written by the company

From our beginnings over 50 years ago on a small three quarters of an acre site selling caravans, Lowdhams have always strived to make the “Lowdhams Difference”. Today, Lowdhams is the premier retailer of new motorhomes, campervans and caravans in the UK. And with every motorhome, campervan or caravan we sell, we strive to bring our customers an exceptional experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,124)

370 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kiran is the GOAT ( Greatest of all…

Kiran is the GOAT ( Greatest of all time) of Lowdhams Service Centre. He has a fantastic memory, remembers customers and jobs, he just gets things sorted, he listens, his go to narrative is to help and not to blame us when something goes wrong, he ensures enough detail is added to jobs needing done and facilitates the van from check in to check out. Long may he continue to do a fantastic job. Thank you Kiran, you are a star!🌟

12 June 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you so much for taking the time to share your feedback! We are thrilled to hear that Kiran provided you with such excellent service. Providing knowledgeable and helpful support is what we strive for, and your kind words will certainly be passed along to him. We look forward to seeing you again in the future!

Rated 1 out of 5 stars

Beware of Lowdhams.

At the request of Lowdhams, I have removed the names of the people involved.

Aftersales service is shocking.

I am writing this in June. My motorhome has been in their workshop since January. I had previously spent almost £1000 on a service so I expected no issues.

Communication has been at best suboptimal, but better described as dishonest and difficult. Nobody returns calls or responds to emails. I would call the service department and they would not answer the phone when they saw my number.

After emailing the Chairman and Managing Director there was some movement but this again has stopped. Amusingly, there is a recorded message when you are on ‘call waiting’, explaining how the MD is designing motorhomes…a man who apparently does not have access to a telephone.

Ultimately the Sales Director was put on the case. But communication has dried up with him too.

Please exercise caution if considering spending money with this organisation. If you have an issue you will be ignored and abandoned.

I have investigated Lowdhams and I am certainly not the only case.

I feel like taking my van and trailer with a giant A-board to all the trade shows, to warn people of what happens when you deal with Lowdhams.

12 June 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your feedback. I am very sorry that our aftersales service fell short of our standards, as we always aim to provide a seamless experience from start to finish. I am glad our Sales Director has now connected with you directly to resolve this. We look forward to seeing you on Tuesday for your collection, and we will ensure everything goes smoothly from here on out.

Rated 5 out of 5 stars

60th anniversary

Performed at Lowdhams 60th and the staff were so kind, the customers were having a fantastic time, the food was amazing. Really enjoyed myself and grateful to have been asked to perform. Hopefully see you at the next one!

6 June 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you so much for your lovely review! We’re delighted to hear you enjoyed performing at our 60th Anniversary celebration. You were absolutely fantastic and played a huge part in creating such a memorable atmosphere for our customers and team. We're so pleased you felt welcomed, and we’ll be sure to pass your kind comments on to everyone involved. We hope to see you again at a future Lowdhams event!

Rated 5 out of 5 stars

Lowdhams 60th Celebration- what a…

Lowdhams 60th Celebration- what a weekend !

We just wanted to say thank you again to all the Lowdhams team for a fabulous weekend celebrating Lowdhams 60 years in the business.

We don’t know how we were lucky enough to be invited, but are very pleased we were. The whole weekend was a lot of fun, from the choices in entertainment (whoever had the imagination and guts to book the Drag Bingo act - sheer genius, they were hilarious) to the great variety of music, culminating in the Crazy Apes, to the soggy music Treasure hunt and Dog Show - just fabulous. Add to this the food available was a great choice too - bacon, sausage and egg cob for breakfast, perfect hangover cure

The Lowdhams team did a wonderful job, they all deserve a mahoosive pat on the pack for all the time and effort they put into making it a success.

We have our fingers crossed for an invite to the next celebration 🤞🤞

5 June 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you so much for your wonderful review! We're delighted you enjoyed the weekend and helped us celebrate this special milestone. Your kind words mean a lot to the whole team, and we'll be sure to pass them on. We’re keeping our fingers crossed that we’ll see you again at the next celebration too!

Rated 5 out of 5 stars

We had a fantastic weekend celebrating…

We had a fantastic weekend celebrating the 60th Anniversary with Lowdham's. Made new friends, the entertainment was brilliant the food and venue was great. Hats off to all the staff/Marshalls they made us feel welcome were on hand 24/7 always with a smile. We hope you make this event a yearly one as we would love to go again :)

5 June 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you so much for your wonderful review! We're delighted you had such a fantastic weekend celebrating our 60th Anniversary with us. It’s great to hear you enjoyed the entertainment, food, venue, and the warm welcome from our team. We'll be sure to pass on your kind words to all the staff and marshals. We hope to see you again at future events!

Rated 5 out of 5 stars

Lowdhams 60th birthday weekend

Just celebrated Lowdhams 60th birthday weekend and can honestly say it was a great weekend, from the entertainment, food and games etc to the staff and helpers that made it so successful, was lovely to see all the old photos playing on the screens, lots of customers enjoying themselves with free camping etc and a fabulous Saturday evening with fancy dress and great entertainers. Wow well done to you all.xx

5 June 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you so much for the incredibly kind words! We are so glad you enjoyed the weekend. It was an absolute pleasure having you there, and your feedback is the best reward we could ask for. Thanks again for your support - we hope to welcome you back to our next event! x

Rated 5 out of 5 stars

60 th celebration weekend

60 th celebration weekend. My husband and I , mr and Mrs Larkin came to the weekend with twin sister and husband mr and Mrs whittards and we all thought the whole weekend was amazing. Everything was thought out so well and everyone so friendly. It was well thought about and so much fun and entertainment and food was brilliant. A massive thankyou to Lowdhams for putting on such a memorable weekend . The only down fall was it went to quick 🤣👍

5 June 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you so much for your lovely review! We're thrilled that you and your family had such an amazing weekend with us. It's wonderful to hear you enjoyed the entertainment, food, and friendly atmosphere. The fact that it went too quickly is probably the best compliment we could receive! We hope to welcome you all again soon.

Rated 4 out of 5 stars

Very good staff and a credit to the…

Very good staff and a credit to the company. Good all round service.

10 June 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your kind words. We’re really pleased to hear you received good all-round service and that the team made a positive impression. We'll look forward to welcoming you back to Lowdhams.

Rated 5 out of 5 stars

60th Celebration Hoot

The team made the weekend a great event.
The food (some of it complimentary) was very good, the bar was welcome & reasonably priced.
The entertainment was very good (especially the very funny Drag Bingo).
The toilet block was kept very clean & functional all weekend, a big plus👍
We had a highly enjoyable weekend & look forward to the next 👍👍
Good to see a good amount of money for MacMillan

6 June 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you so much for your lovely feedback. We’re really pleased you enjoyed the celebration weekend, especially the entertainment and facilities. We will look forward to seeing you again on your next visit.

Rated 5 out of 5 stars

60th Celebration

What an absolutely fantastic weekend celebrating Lowdhams 60th Anniversary everything was brilliant from start to finish fabulous food, entertainment all the staff were fantastic and worked so hard to put this together… we absolutely love our Swift Voyager Xtra 60 year’s edition Motorhome we picked up in March with its unique graphics it certainly feels special to us *****

6 June 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you so much for the incredibly kind words! We are so glad you enjoyed the weekend. It was an absolute pleasure having you there, and your feedback is the best reward we could ask for. Thanks again for your support - we hope to welcome you back to our next event!

Rated 5 out of 5 stars

Lowdhams made ordering our dream…

Lowdhams made ordering our dream motorhome a very pleasant experience from ordering to handover. Kevin Holmes was our contact and we cannot thank him enough for a super service throughout the whole process. I wholeheartedly would recommend this company for anyone wishing to purchase a new or second motorhome or caravan. Thank you again Lowdhams

8 June 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Kevin looked after you so well.

Rated 5 out of 5 stars

Very Good Service

From my initial contact with Lowdham, to 'cutting the deal' and then to delivery of my motorhome, (all through Chris Newboult) I have found the service provided to be reassuring and very good.

4 June 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Chris looked after you so well.

Rated 5 out of 5 stars

New Hymer

The professional and helpful service of Jamie Middup (Camper Sales Exe) from the initial viewing through to handover was exemplary. Jamie made the process easy and friendly and supported us at every stage. We couldn't have asked for more.

2 May 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Jamie looked after you so well.

Rated 5 out of 5 stars

Good Service From Lowdhams

We noticed water under the skylight in our motorhome that we got from Lowdhams 3 weeks ago. As we were going there for a coffee anyway this morning I popped into the service centre expecting to have to make an appointment to have the skylight looked at. After explaining the problem to Kiran he took the keys and said they would get someone to have a look and sure enough, after about an hour he rang to say it was fixed.
I cannot rate the service I received high enough, well done and thanks to Kiran and the service team.

8 June 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Kiran looked after you so well.

Rated 5 out of 5 stars

Brilliant handover for our new caravan…

Brilliant handover for our new caravan and everything explained very clearly.
The caravan was ready on the date agreed with the extras fitted. The caravan was undercover in case it was raining.
Checked that I had hitched it correctly before driving.

4 June 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that you had such a good experience with us.

Rated 5 out of 5 stars

Had a fantastic two days at the…

Had a fantastic two days at the Lowdhams 60th celebration weekend, the company we mingled with, all the staff and the family members, entertainment, food and drink was second to none. We just want to say one big thank you to everyone 👏👏 T&K

7 June 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

We’re so glad you had a great time at our 60th celebrations! Thank you for being such a fantastic part of our My Lowdhams community. Seeing our customers enjoy the weekend is exactly why we do what we do.Stay tuned for more updates, and we hope to see you at the next one!

Rated 5 out of 5 stars

Great service again from Lowdhams.…

Great service from Lowdhams..Had issue with cab aircon. Kiran got it sorted same day for me. Absolutely Brilliant! Also massive thanks to the guys at Bingham tech facility. Outstanding..Thanks everyone.

2 June 2026
Unprompted review
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Kiran and team looked after you so well.

Rated 5 out of 5 stars

Excellent services from Lowdhams

We purchased a Swift Carrera 194 from Lowdhams after looking at lots of different options, and we love it. Lowdhams have an extensive showroom, with a wide range of vehicles. Barry was very helpful and gave us lots of advice and guidance to help us make the right choice. Communication was very good and whole order process very efficient. When we collected our vehicle Shirley spent a long time with us explaining all of the features.

23 March 2026
Lowdham Leisureworld logo

Reply from Lowdham Leisureworld

Thank you for your review and we are delighted that Barry and Shirley looked after you so well.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look