I have only been using the app for a short while and I am waiting to see how my skin improves on Lovi based on the product recommendations. So far lovi has had fact based recommendations based on publ... See more
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Review summary
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This company took £59.98 from my account at once. I only clicked on their stupid, deceptive Instagram ad post and they charged me £59.98 just for scanning my face. I've emailed them over and over a... See more
Company replied
overall is good, i do think the routines should be created based on what we hae on the shelf. I have purchased the recomendations but struggle to deceide wht to use depending on how my face is feeling... See more
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Just used it once and I liked it so far. After using it more, I may change my review to 5 star as well. The app scans your face with its AI scanner and then personalize your skincare routine. You will... See more
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Company details
About Lovi
Written by the company
Smart skincare powered by AI
Lovi is an AI-powered cosmetologist app that analyzes your skin, builds personalized routines, and helps you choose products based on science and real data.
Track your skin progress, get tailored recommendations, and make confident skincare decisions – all in one app.
Apple and the App Store logo are trademarks of Apple Inc.
AI Skin Analysis & Progress Tracking
Lovi uses AI-powered face scans to analyze multiple skin concerns and track changes over time. This helps users understand how their skin evolves and how routines or products impact results.
Personalized Routines & Product Fit
Based on skin type, goals, and preferences, Lovi builds customized skincare routines and evaluates how well products match individual needs. Recommendations focus on compatibility and effectiveness, helping reduce trial-and-error.
Ingredient Insights & Smart Guidance
Lovi provides clear ingredient insights and safety indicators, making it easier to understand what is inside skincare products. Users can also ask questions anytime and receive science-backed guidance tailored to their skin.
Contact info
100 S. Dixie Hwy, Suite 3172, 33401, West Palm Beach, United States
- +12135285371
- care@lovi.care
- lovi.care
3.8
Great
242 reviews
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Lovi introduced me to products that I’d…
Lovi introduced me to products that I’d probably never find on my own that work amazingly on my skin. It was also a pleasant experience learning how utilize them on my everyday
28 February 2026
Reply from Lovi
Hi Rafael!
We love reading this!
What really stands out to us is how you’ve made those products part of your everyday routine. Not just trying them, but learning how to use them properly and consistently. That’s where the real change happens, and you did that!
We’re so glad you trusted us with your skin 💜
Warm regards,
Margarita and the Lóvi Team
This app is really good and helps a lot
This app is really good and helps a lot with skincare. I find it useful and easy to use.
27 February 2026
Reply from Lovi
Hi Ethan,
This made us smile, thank you for taking the time to share! We’re so glad the app is helping with your skincare routine and that it feels easy to use.
If you ever have questions, just drop us a line at care@lovi.care 💜
Warm regards,
Margarita and the Lóvi Team
Very fun and helfpful but it’s painful…
Very fun and helfpful but it’s painful that ze have to pay.
26 February 2026
Reply from Lovi
Hi Elodie,
We see that you’re getting value and enjoyment from the app, that’s exactly why we built it!
At the same time, we completely understand that committing to a paid subscription isn’t always easy. Everyone’s situation is different, and we genuinely want this to feel worthwhile and accessible for you.
We do offer a trial period so you can continue exploring everything at your own pace before making a final decision. If you’re open to it, please reach out to us at care@lovi.care. We’d really like to see what options we can personally offer! 💜️
Warm regards,
Margarita and the Lóvi Team
Reply from Lovi
Hi Uma,
Love seeing this, thanks so much for sharing! It’s always great to know we’re doing things right!
If you ever need us, we’re just an email away at care@lovi.care 💜️
Margarita and the Lóvi Team
Had an issue and the resolved it…
Had an issue and the resolved it quickly and hassle free.
18 February 2026
Reply from Lovi
Hi,
This is really nice to read, thanks so much for highlighting your experience! We put a lot of our efforts into support, and hearing that you noticed it tells us we’re on the right track! 💜️
Thanks for taking a moment to write this, it genuinely means a lot to us!
Warm regards,
Margarita and the Lóvi Team
Insights
Good insights from the app! After a few weeks I could see noticeable results on my skin.
25 October 2025
Reply from Lovi
Hi Alex,
We’re really pleased to know the guidance has been valuable for you and that your skin has started to improve over time.
It means a lot to our team, thank you for sharing your experience. If you ever need anything, just drop us a line at care@lovi.care. We’re always here 💜
Margarita and The Lóvi Team
Reply from Lovi
Hi,
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the app and that it's working well for you.
Seeing feedback like this truly motivates our team to keep improving and delivering the best possible experience.
If there’s ever anything we can do to make your experience even better and turn that 4-star into a 5-star, we’d love to hear your thoughts 💜
Margarita and The Lóvi Team
This app is amazing and helps me find…
This app is amazing and helps me find products for my skin issues.
22 February 2026
Reply from Lovi
Hi Sophie,
Thank you so much for sharing your experience! It means a lot to us to know that the app has been helpful in guiding you toward products that suit your skin’s needs.
If you ever have suggestions or features you’d love to see added, we’re always happy to listen at care@lovi.care 💜
Margarita and The Lóvi Team
Good recommendations and protocols
Good recommendations and protocols. I love the weekly routines.
21 February 2026
Reply from Lovi
Hi,
Thank you for your feedback, we truly appreciate you sharing your experience. Consistency can make all the difference, and we’re glad the weekly setup feels practical and easy to follow for you!
If there’s anything you’d like to see improved or added, we’re always open to ideas at care@lovi.care. Thanks again for being part of Lóvi 💜
Margarita and The Lóvi Team
First results
I got the results I needed by using this app. It helped me achieve my goals, and I'm happy with it. Thank you!
20 February 2026
Reply from Lovi
Hi Daniel,
Thank you so much for sharing your experience! We're really happy to hear that the app supported you in reaching your goals and delivered the results you were looking for!
If there’s anything we could improve to make your experience even better, we’d genuinely love to know. Your feedback helps us grow and refine what we offer 💜
Thanks again for your trust and support!
Warm wishes,
Margarita and The Lóvi Team
Today I scanned my face and they…
Today I scanned my face and they asked28.99 au for one month . I clicked and deduct money . After 10 min O cancelled subscription andcagain they charged58.99 dollars. Even I dont used their app dor a single minute. App was not useful for me. Now I have applied for refund. Lets see how it works. If they not refunded thid app is totally fake
I will update regarding it
Thankfully i got my money back today. They response very well and give my whole money back..
Thanks lovi
20 February 2026
Unprompted review
Reply from Lovi
Hi!
Thanks for drawing our attention! We can see why this would feel wrong.
From situations like this, it’s usually the case that two different options were selected during checkout, which creates two separate charges. Still, that doesn’t change how it feels on your side.
Let’s sort this out quickly. Please share the email linked to your account here, or send it to care@lovi.care, and we’ll pull up your subscription straight away and process the refund without dragging this out.
Lets us handle it for you once we confirm your account 💜
Warm wishes,
Margarita and The Lóvi Team
I tried this app for a short time and…
I tried this app for a short time and found it to be the best.
19 February 2026
Reply from Lovi
Hi Michael,
Thank you for writing this! First impressions matter, and knowing it delivered value that quickly is encouraging for our whole team 💜
If you ever need any assistance or have any questions, we’re always on hand to help!
Warm wishes,
Margarita and The Lóvi Team
I love this app would have kept my…
I love this app would have kept my subscription if I could afford their prices it’s so useful I referred people to it too
16 February 2026
Reply from Lovi
Hi,
Thank you for this and for recommending us to others. That kind of support doesn’t go unnoticed 💜
It really says a lot that you found the app helpful enough to want to keep your subscription. If you’re willing, send us a quick message directly at care@lovi.care as we’d genuinely like to look into options for you!
Warm wishes,
Margarita and The Lóvi Team
Giving the best answer to all the…
Giving the best answer to all the question about our skin
19 February 2026
Reply from Lovi
Hi Martha,
It genuinely means a lot to us, thanks so much for sharing!
We put a lot of care into making sure every skin-related question gets a thoughtful, clear answer, so hearing that you felt well supported really matters.
If there’s ever anything more specific you’d like to explore or improve, we’re always here for that 💜
Warm wishes,
Margarita and The Lóvi Team
I tried the app from Insta
I tried the app from Insta. Chosed a month application 19.90euros but then I got charged again 39.90euros without agreeing. I never receive an email with the subscription just emails that they havé deducted from my account. Try to log in throughly Lovi app but I never receive the code to log in. Now I’m stuck paying twice with nothing!
UPDATE!
Margarita from Lóvi Management Team contacted me and helped me with the issue. She was polite, prompt in her reply, a problem solver, and reimbursed the amount. Customer service is top-notch! Because of this i will be likely to try the app again. Thank you again Margarita.
17 February 2026
Unprompted review
Reply from Lovi
Hi Francesca,
We’re really sorry to read about your experience and understand how frustrating this must have felt.
After reviewing the situation, it appears that the additional charge happened because the optional AI Bundle was selected during checkout together with the monthly plan. This add-on includes extra features and can sometimes be added unintentionally during the payment process, which seems to be what occurred in your case.
We’ve already reached out to you directly to fully clarify everything and provide a clear solution, including resolving the charges and helping with the login issue you mentioned.
Please check your inbox for our message from the Management Team, and kindly reply there so we can finalize everything for you as quickly as possible. We will do our best to resolve this promptly and turn your experience around!
Warm regards,
Margarita and Lovi Team
I haven’t started yet but I researched…
I haven’t started yet but I researched and the products are good. I will be starting soon
15 February 2026
Reply from Lovi
Hi!
It’s great to see you take the time to look into things properly before jumping in, that says a lot!
Whenever you decide to begin, I'm sure the experience matches what you’ve seen so far. And if anything feels unclear along the way, just reach out, and we’ll make sure you’re fully set up and confident from day one!
Warm wishes,
Margarita and The Lóvi Team 💜
Reply from Lovi
Hi!
We love hearing that! We’ve put a lot of thought into keeping everything simple and intuitive, so it’s great to know that it came through for you.
If you ever need anything at all, just drop us a line at care@lovi.care. We’re always here 💜
Warm wishes,
Margarita and The Lóvi Team
Quiz
I like the quiz and the advice the app gives me. It helps me understand my skin better and what I should do.
29 November 2025
Reply from Lovi
Hi William!
It's so good to hear the quiz gave you real insight. That moment when things start to make sense is exactly why we built it the way we did.
If there’s anything that would have made it a 5-star experience for you, we’d genuinely love to hear it at care@lovi.care 💜
Warm wishes,
Margarita and The Lóvi Team
The feedback is generic and the ai…
The feedback is generic and the ai scanner can’t tell difference between faces. Seems the advice is prescripted based on the answers one gives to their questions. It’s difficult to use the app unlike in the ads. It’s over-priced.
15 February 2026
Reply from Lovi
Hi!
We’re sorry to hear this was your impression. That’s definitely not the experience we aim to deliver.
Our Management Team has already reached out directly to clarify a few points and better understand what happened on your side. The feedback and scan results are generated based on the information provided during the assessment, but if something didn’t feel right, we truly want to look into it properly.
We’re open to reviewing everything with you in detail. Just reply to our email, and we can sort this out together 💜
Warm wishes,
Margarita and The Lóvi Team
Update
Just an update regarding my issue their team reached out to me after my review and i got my refund successfully thanks to team member Margarita who contacted me and followed up regarding my refund and resolved my issue.
9 February 2026
Unprompted review
Reply from Lovi
Dear Mohiba,
Thank you so much for your update, and truly thank you for taking the time to come back and share your experience. That means a lot to us.
We’re really glad we were able to resolve everything and that your refund came through smoothly. We genuinely care about our users, and we’ll be sure your kind words are shared with Margarita directly. It will absolutely make her day.
We’re grateful you allowed us to make it right. If there’s ever anything else we can assist you with, we're a message away to help.
Warm wishes,
The Lóvi Team 💜
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