loveholidays UK Reviews 266,090

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 51,476 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the ease and straightforwardness of the booking process, finding the website simple to navigate and efficient for securing their holidays. People appreciate the competitive pricing and the ability to find good deals, often noting that the prices are better than other companies. The service is frequently described as excellent, with many reviewers highlighting the helpfulness and professionalism of the staff. However, some customers also noted issues with additional costs, particularly regarding luggage options, which could add significantly to the overall price. A few other people also felt that the initial displayed price was not always what they ended up paying, and some experienced difficulties with booking for large families or with unexpected cancellations.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, with many expressing extreme happiness and satisfaction... See more

Booking process

Reviewers mention positive feedback about the booking process, often describing it as quick, easy, and... See more

Price

Consumers find price to be ambiguous, with many reviewers praising the affordability and competitive pricing,... See more

User experience

Users describe positive interactions with the user experience, often highlighting how easy it is to use and... See more

Service

People report ambiguous experiences with service, with many customers praising the top, fast, and friendly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Flight and hotel easy to book no problems, only issue 10kg carry on luggage option was not available, only options were under seat bag or expensive 20kg hold luggage neither of which is suitable for a... See more

Rated 4 out of 5 stars

Good site for a straight forward holiday without relying on an agent who are becoming very unreliable now. The only thing is that the price displayed is not always what you get when you click into... See more

Rated 4 out of 5 stars

I recently booked a holiday with Love Holidays and found the whole process really easy and straightforward. The website was simple to use, prices were clear, and booking everything took no time at... See more

Rated 4 out of 5 stars

Firstly, our experience was Not great but it was good. The flights were okay, the transfers were very good and the hotel was good. Food at the hotel was good and varied although there was a dish on ou... See more


Company details

  1. Travel Agency

Written by the company

At loveholidays, we’re on a mission to open the world to everyone. As one of the UK’s leading (and fastest-growing) online travel agents, we offer unlimited choice, unmatched ease and unmissable value, making your dream holiday a reality in just a few clicks. Our head office in London is home to a team of dedicated holiday experts, who not only develop our brilliant website and app, but support customers before, during and after their trips. Every year, we send over 4 million happy Brits abroad – and we’re so loved by our customers that we’ve won awards for it. If that wasn’t enough, we were the first UK online travel agent to become Ryanair-verified and our holidays are fully ATOL protected, so you can have peace of mind that your money’s in safe hands. Frequently Asked Questions - https://www.loveholidays.com/faq/


Contact info

  • 5th floor, 3 Shortlands, Hammersmith, W6 8DA, London, United Kingdom

  • loveholidays.com

4.3

Excellent

TrustScore 4.5 out of 5

266K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What an absolute joke!!

What an absolute joke!!! Customer service is beyond a joke, due to fly in 13 days and they can't decide if my flight has actually been rescheduled or my holiday cancelled in full!!! Not one person has a clue, tried calling, chat, instagram and LinkedIn to get a straight answer not a bloody clue. Sat here wondering if I have pack for my holiday or not!!!! Please for the love of god can someone help!

5 June 2026
Unprompted review
Rated 1 out of 5 stars

HORRENDOUS SERVICE FROM THIS COMPANY

HORRENDOUS SERVICE FROM THIS COMPANY
BOOKED A HOLIDAY YESTERDAY
athey used pictures from a different hotel (far nicer than the one they have actually booked for me)
I've called them 4 times..hours on the phone, they confirmed I'm correct but are refusing to change my holiday or put me through to a manager!!!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Booking was easy and straightforward

My son actually booked this on my behalf using all my details, so I received the confirmation emails etc. It all seems to be straight forward. I'm now looking forward to this trip and hoping that my holiday goes smoothly from here on in 🤞

3 June 2026
Rated 5 out of 5 stars

Love using loveholidays

Love using loveholidays. Have had 2 trips in the last 12 months with no hassle whatsoever. Have just booked my 3rd trip. The app is so easy to use, you can pay by instalments too and everything you need is right where you need it. Highly recommended

17 November 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look