LovegobuyReviews 

476
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 155 reviews, reviewers overwhelmingly had a great experience with this company, often praising the high quality of products which frequently exceed expectations and match online descriptions. Customers are consistently satisfied with the fast delivery times, with many noting that orders arrive sooner than anticipated and are well-packaged to prevent damage. The ordering process is generally smooth, with accurate tracking and good communication, leading many to express their intent to reorder. However, some people were dissatisfied with the product quality, reporting that items looked similar to originals but were of poor quality and became faulty quickly. A few other people also felt that shipping fees were excessively high, sometimes even costing more than the items themselves, and mentioned issues with lost parcels or missing items.

What people talk about most

Product

Customers had positive experiences with product, often expressing satisfaction with the quality and accuracy... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent material and top-notch... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

People report positive experiences with the ordering process, finding it simple, easy to understand, and... See more

Price

Reviewers mention positive feedback about price, often highlighting competitive pricing, good quality for the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered several items from Lovegobuy, including shoes, caps, pants, and a matching set. The whole process went smoothly — the website was easy to use, and the shipping was faster than I expected.... See more

Rated 5 out of 5 stars

On January 26th I ordered three pairs of shoes, and yesterday, February 7th, they had already arrived here in the United Kingdom. I am very satisfied. The customer service is excellent — before eac... See more

Rated 5 out of 5 stars

Lovegobuy has excellent customer service through Discord and their website. They offer very good prices and many coupons. My order arrived a few days ago, and I'm very happy with it. I highly recommen... See more

Rated 5 out of 5 stars

Lovegobuy has excellent customer service through Discord and their website. They offer very good prices and many coupons. My Parcel arrived a few days ago, and I'm very happy with it. My first package... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

476 reviews

5-star
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No history of asking for reviews

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4.3

All reviews

(476)

351 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

One of the worst agents so far.

One of the worst agents so far.
1:they pay you for 5 stars ratings, and this is very concerning about their service.
2: so freaking slow service, if you order a product, it will be accepted in warehouse maybe after 2 weeks if you are lucky.
3: there is NO SUPPORT. If you contact the customer service they just tell you to be patient or that they will solve the problem asap, doing nothing to solve it. If you want to solve a problem in 1 day it is impossible my brother. They give you 1 reply a day. So to have a full conversation you have to wait at least 2 weeks to know what is happening. Going back to other agents.

11 March 2025
Unprompted review
Rated 1 out of 5 stars

Poor Customer Service and Tracking Issues

I couldn't track my package as expected, and the agents were unable to provide the information in a timely manner when I needed it. The service and customer support have declined, making me consider switching to another provider.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

I recommand Lgb

I just think a lot before my first order.
And I wait a lot because of a seller problem, and service customer carrying me! Protect me ! And was so Quick to give me response 🔥
I recommand Lgb at my friend, but just, I warn you, to find a Nice product before ordering !
Big thank you to the community, on discord, Telegram or just customer service… very Quick !!
If I can help people no problem ( i’m 🇫🇷) (noah_prp on discord if you have questions )

17 February 2025
Unprompted review
Rated 1 out of 5 stars

I do not recommend this platform!

I ordered a hua cheng cosplay, I paid for the cosplay and for shipping, but they sent the package without a description and the Brazilian post office did not authorized it which is the correct procedure because every order must have a description. The post office sent it back and it was destroyed, now they don't want to give me my money back and say I have to pay everything all over again if I want them to send another one, which is so unfair because the mistake was not mine, because I was not responsible for the description. If you're brazilian i do not recomend, the person i talked to was very polite but they couldn't fix the issue and now I've lost almost 600 reais.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

After lurking for a period of time and…

After lurking for a period of time and seeing the great buys made by others, I finally placed my first order on 12/31/24.
After understanding the process from order to, receiving into warehouse to shipping was please when my first order arrived and the products exceeded my expectation. Have since placed additional orders and all in from order to receiving has been about 2 weeks >
Made additional orders with more to come.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

I placed an order on Lovegobuy and I am…

I placed an order on Lovegobuy and I am really satisfied! **Shipping was extremely fast**, much faster than I expected. Plus, the customer service is **super professional and responsive**. The team answered all my questions with kindness and efficiency. The products received conform to the description and of very good quality. I highly recommend this shop and will not hesitate to order again. A big thank you to the entire Lovegobuy team! 😊

1 January 2025
Unprompted review
Rated 1 out of 5 stars

Lost a customer

Lost a customer! The first 2 orders were delivered although they don’t take care of the items when packing no protective box or anything shoes came with dents and the boxes weren’t even salvageable. Now I have a pair of shoes stuck in limbo for the last 2 weeks that hasn’t even made it to usps. I’ve put in 2 support tickets and all they do is show me the tracking which I have and tell me to “be patient” lol what a joke …I’m back at Basetao where I know things get done the RIGHT WAY..don’t waste your money on Love Go Buy

18 December 2024
Unprompted review
Rated 1 out of 5 stars

This company pays for 5 star reviews

This company pays for 5 star reviews. They lied to me repeatedly about shipping my order and still haven’t after 2 weeks. Now they’re asking for more money before they ship. I paid for shipping and I’m being extorted for more money. There are many better options out there.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

lovegobuy is best agent rn

lovegobuy is the best agent right now, great support, great qc pictures + no digital ruler and fast/cheap shipping compared to other services

10 December 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use, friendly customer support via discord and quick delivery for competitive prices. They anlso handle the return of a product within 7 days if the quality control pictures they send do not match the listing from which you purchased. This removes a lot of the fear when ordering!

16 December 2024
Unprompted review
Rated 5 out of 5 stars

buy now

Experience Overview:
I had a very smooth experience shopping on Lovegobuy. The website is easy to navigate, and I found exactly what I was looking for in just a few minutes.

Product Quality:
The items I purchased arrived in great condition and matched the descriptions perfectly. I’m very satisfied with the quality.

Customer Service:
I didn't need to reach out to customer service, but the shipping was quick and I was informed throughout the process with tracking updates.

Value for Money:
The prices were very reasonable for the quality of products I received. I feel like I got good value for my money.

Suggestions for Improvement:
The only thing I'd suggest is clearer sizing charts for clothing, but overall, I’m happy with my purchase!

12 December 2024
Unprompted review

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